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Reviews, get directions and contact details for Domino's Pizza Wanaka

Domino's Pizza Wanaka
"Domino’s Pizza Wanaka"
Address: 34 Ardmore St, Wanaka 9305, New Zealand
Phone: 03-746 8164
State: Otago
Zip Code: 9305


Opening Hours

Monday: 11:00 AM – 11:00 PM
Tuesday: 11:00 AM – 11:00 PM
Wednesday: 11:00 AM – 11:00 PM
Thursday: 11:00 AM – 11:00 PM
Friday: 11:00 AM – 12:00 AM
Saturday: 11:00 AM – 12:00 AM
Sunday: 11:00 AM – 11:00 PM


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Reviews
Excellent service at Domino’s Wanaka! The staff were friendly, welcoming, and very efficient. My order was prepared quickly, and the pizza was hot, fresh, and delicious. The store was clean and well-organized, making the whole experience enjoyable. Great quality food and outstanding customer service. I’ll definitely be coming back and would highly recommend Domino’s Wanaka to anyone looking for a tasty meal.
Hi all , if you think this deal on Dominoes is good, think again as this is one of the most vile “pizzas” I have ever touched.nnFirstly, never seen a large pizza thats about 7 inches big, just false advertising, do better. Secondly, actually impressed the “food” was delivered so fast yet it was still pretty cold - good work!!nnIf this is actually affiliated with Dominoes Pizza, someone needs to have a word, as Italy and the rest of the world would be sick at the state of this. Would genuinely not feel comfortable feeding this to my dog, and nothing gives a world class pizza experience than feeling sick after 2 slices.nnFrom someone who has had thousands of pizzas, I mean it with all my heart that this is the worst, and it isn’t really close.nnIf I hadn’t had a beer with this, I would be in a dark place right now.nnI don’t even want a refund, just to sort your stuff out and stop serving frozen crap advertised as quality pizza , as it is objectively not.nnTaking a look at the over reviews, not surprised to see pretty much everyone giving 1 star, which is generous.nnFirst time leaving a food review, genuinely would feel guilty for future potential customers if I didn’t share this.
Placed a delivery order that ended up being a very disappointing experience. After repeated delays, we had to go and pick it up ourselves 1.5 hours after it was originally meant to be delivered. When we arrived, the store wasn’t even busy, so it was unclear what caused the delays.nnTo make matters worse, when we got home we realised one of the pizzas was incorrect, and the chicken bites we ordered were cold.nnWe were told the owner would contact us the next day to arrange a refund for the delivery fee and the incorrect pizza. It’s now been three days, and despite following up, we still haven’t heard anything.nnOverall, this experience showed a lack of accountability and customer care. First time feeling the need to write a negative review, but not sure what else to do due to their refusal to communicate. Unfortunately, we wouldn’t recommend this store.nnAs a response to your comment which seems typical for you to pretend these issues don't exist from your other negative reviews. Please ask your staff who were working on Sunday night, they will tell you where they put the note that they wrote for you with my number to contact me the same staff member said it was still there when I rang yesterday.
Staff needs a better better training on customer service. Very rude! If they don't want to work better stay home.nnQuestion to owner - do you have strict policy to only accept online order? Why you employee are forcing to do online order?nnThey can't take order and told customer to order online where website is broken. Upon asking they say call them so you can place ordernnAs I got a response from owner: I did not had a network issue. I work in a industry where we're a customer service means a lot and I do go above and beyond to help the customer.nnI heard from the man working saying that you have to order it from the online as we are not taking any orders here. And lady was about to take my order and he stopped her sounding very rude and I stepped out immediately. Why don't you just check the camera between 2:30-3:00 for today and validate it as owner.nnI just wanted to give an opportunity to owner to fix this. If this is what owner is promoting and the franchise is interested in then thank you so much for giving me the opportunity to forget about this franchise for my business.nnSee screenshot of it's not working.
Please talk to the staff working on Sunday. They will tell you where they put the note with my contact details. It was still there when I rang them yesterday. This is definitely not closed until we receive the refund for goods not received.nnAlternatively you have my name, day of order and an online order system with contact details in it. It shouldn't be hard to get my contact details if you have lost it and you honestly care about your customers. Seems like your happy to take money for goods without providing them and don't want to lift a finger to try and make it right.nnYou claim customer feedback is a priority but your actions show that you clearly make no effort to resolve issues, and are happy to run a business by stealing from customers by not refunding for items not provided.
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