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Design Warehouse

  1. Auckland Central
  2. Waitakere Furniture Store

Reviews, get directions and contact details for Design Warehouse

Design Warehouse
"Design Warehouse is a high-end manufacturer of outdoor furniture located in Auckland, NZ, shipping nationwide. We offer outdoor modular furniture collections, patio dining chairs and tables, garden benches, relaxing chairs and sun loungers, patio umbrellas, coffee tables and other outdoor accessories; all at wholesale prices.Our furniture materials include A-Grade Teak Furniture, Aluminium, Marine Grade Stainless Steel, Concrete, Batyline® Mesh, Sunbrella®, and Reclaimed Teak.Shop online, visit our Parnell, Auckland showroom, or call us today to ask about our large collection of outdoor furniture. We're happy to help you find the ideal solution for your outdoor furniture needs."
Address: 137/147 The Strand, Parnell, Auckland Central 1010, New Zealand
Phone: 09-377 7710
State: Auckland
City: Auckland Central
Zip Code: 1010


Opening Hours

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 9:30 AM – 5:30 PM
Sunday: 9:30 AM – 5:30 PM

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Reviews
Don't shop here. Spent over $10k on outdoor furniture and it was covered with black mold within a couple months. Emailed them various times asking for a solution and very unhelpful, told us to clean it and fix ourselves. Not worth spending money when products are moldy and service is rubbish.
We have been unhappy with the in-store service at Design Warehouse Parnell. We bought two items of outdoor furniture. The first was loaded into our car by two helpful staff members, and all was fine. The second item we asked to be stored until we could collect it. We were told we could collect from either the store or the warehouse in Avondale. We decided upon Avondale but were told we could change that to the store with two days' notice. When we were ready to collect the furniture, we rang the store and asked to have the item sent there as we were coming into the city centre in three days' time. We were told that the "policy had changed" and they refused to relocate the item. "You can easily go to Avondale from where you live", the staff member told us, which wasn't so easy being 69 km north of the CBD. Going back on the original agreement left a sour taste in our mouths, so we will not be buying from Design Warehouse again. How simple it would have been to adhere to the original agreement, have a happy client, and not receive a negative review.
Excellent customer service finally in NZ. I purchased a tonne of stuff last year and one of the chairs at 1600 a pop stopped reclining properly. I thought to myself this is going to be a total nose bleed like every other company that takes your money and that’s it. I emailed yesterday and then got an email today saying no problem at all we will have a driver swing by on Friday to replace it. No Spanish Inquisition at all. Then I got a follow up text an hour late. I had to write this as I have said for years NZ service is just terrible. Well done team - very impressed
Partner accidentally parked in their loading bay and one of their employees threw a full cup of hot coffee all over car, better furniture shops to go to if this is how they behave. Wouldn't have posted this review but the blonde old lady with glasses in there, who said she was a manger was so rude when I went in to discuss what happened
From out of town and wanted to pick an item up early. Fantastic,friendly and helpful. Keep it up
My wife has recently undergone back fusion surgery and she requires more comfortable seating to help her overcome the severe pain. Thinking my wife was happy with the seat she was trying I purchased still to be collected later to find out she said no it was not comfortable ! I therefore went back to store within 20 minutes of purchase and after explaining situation the manager refused to give a refund as we had changed our mind and offered a credit note as a favour. A bit of kindness in today's world goes a long way but just following the letter of the law with no sympathy shows how some retailers have no care for their customers .
We have recently had some major landscaping work done at home and went looking for some outdoor furniture to complement the new backyard. The selection and quality at the Design Warehouse was great, and easy to view both online and make the final selection in person. We decided on the Amalfi Teak Daybeds and Contempo Teak Sun Loungers. The pieces are wonderful and we are looking forward to enjoying them this summer. Wish to thank Tommy the Sales Rep for his help in the shop, and a big thanks to Wez and Jake who delivered the furniture in challenging weather, gave great advice and were a pleasure to deal with. Regards Matt, Nina and family
Great customer service and product. The whole experience of buying an outdoor table from DW has been seamless. Retail staff were approachable and knowledgeable. They gave great advice and insight which helped us decide on the best table for us. Delivery was easy to arrange and when the movers arrived they were phenomenal. We have had a lot of furniture delivered to our new home recently and many movers have found the access via two flights of stairs seemingly inconvenient. Contrary, the friendly DW movers were polite and professional with great communication. They took particular care not to damage anything on route and happily removed then reinstalled the legs to make it work. Really appreciated it.
We put a deposit down of $1700 on outdoor furniture and then followed it up with another installment $1500 deposit. Our circumstances unfortunately changed. Design Warehouse informs us that they will not refund the payments but only issue a credit note for both installments. Keeping someones installment payments for cash flow seems really unreasonable customer service. Will update with status - but you need to be careful with these sorts of actions seems quite unreasonable checking with Citizens Advice, Fair Trading Act to see if this is lawful. Filed against Design Warehouse with Claims Tribunal to seek a ruling. Tribunal result - As the law currently stands there is no compulsion for Design Warehouse to refund any deposit you pay. Even further discretionary payments so you need to be very careful with your money and this company..
Disappointing !!!!! Went into shop to buy a bar leaner.. Nobody bothered to ask if we needed help . Went up to a staff member who coughed all over us. We asked if we could have a discount for cash she said 15% for the one she was using and 10% for others ones on the floor . Went across the road to have lunch came back nobody came to us to ask if we needed help . Went up to another staff member who said they dident offer the discount advised we had just come in and was given discount . The original staff member agreed she gave discount of 15% only for her bar leaner she was using went up to her and said that she offered 10% on other bar leaners . She agreed and I asked should we deal with her and she gave me a filthy look and said well you might as well deal with the other girl . Ask for manger who clearly was not sincere in his apology as he went back to original staff member and they were laughing at our expense . To make matters worst and to further agonise her side kick came out and stared us down then asked if we needed help clearing seeing Elisabeth charging us for item . Bad service from all except Elisabeth . Been here before and the staff couldn’t have fallen over backwards for you. Definitely a staffing shortage when this is the type of people who are in customer service .
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