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Danske Møbler Furniture - Three Kings Showroom and Factory

  1. Auckland
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Reviews, get directions and contact details for Danske Møbler Furniture - Three Kings Showroom and Factory

Danske Møbler Furniture - Three Kings Showroom and Factory
Address: 983 Mount Eden Rd, Three Kings, Auckland 1024, New Zealand
Phone: 09-625 3900
State: Auckland
City: Auckland
Zip Code: 1024


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
WOW! Our first ever dealings on line with Danske Mobler, always thought it was a bit expensive! What a surprise! Fantastic service, only top quality products at what we thought were at a reasonable price in comparison to others Web site easy to follow Order was easy to place Payment no problems Delivery service using thier own truck and driver with assistant was on time and within an acceptable time frame We would have no hesitation to recommend DANSKE MOBLER to any discerning furniture purchaser A. C. CHARLTON West Auckland
Buyer beware Purchased an expensive recliner chair as a gift, from the mt eden store. Discovered the foot rest to be faulty and so wanted it to be replaced. I was told a new unit had to be assembled and so i had to wait a few days to get a replacement product or i had the option of taking the demonstration model from the shop floor if i needed it urgently. Having paid full price and wanting it to be new and presentable as a gift, i opted to wait a few days to get a new replacement product and confirmed this by email. On turning up a few days later, to retrieve the new product , i was shocked to find out there was no replacement product available. Enquiries about why this wasn't communicated to me earlier and why they required me to me travel to their store if they had no product available, fell on deaf ears. Only after probing multiple staff did they indicate that there was no new product assembled . The shop manager seemed convinced that this was a opportunity to clear demonstration stock off the floor and was determined to hand me one , regardless of my paying full price for new product. The manager couldn't provide any clear reason on why this has happened or why a new product was not assembled . Overall he couldnt care less, had no respect for my time and kept blaming the original salesperson. Dealing with this incompetent Manager has convinced me to return the recliner chair for a full refund and spare myself of any future headaches. This was my first and last experience with danske mobler and can only be summed up as absolute waste of ones time and energy
Put an item on hold. Went back 2 days later with a van to collect it - they had sold it. Sorry they said, we have more in factory. Had to pay extra for delivery. Called again 2 days later.. sorry they said - can’t find the ones in factory… waiting on refund. Waste of my time.
Very poor purchasing experience. I ordered a TV unit in mid December 2021 and was told it was going to be delivered in Feb 22. Didn't hear from them ever since, and when I called in Jan 22 to keep tabs on progress, they told me it was never realistic to expect it in Feb 22. Instead they told me it will be June 22. Then I called in March 22, and they told me that delivery will be next Tuesday. I asked why they did not proactively tell me about the delivery date. I would never have found out if I hadn't called them. They said that's not their process and will only inform the customer one day before delivery date. That's such poor processes and service. Your customers actually have jobs that they have to go to, so one day's notice is very disappointing. I then asked to be transferred to the manager and then it went to another line which disconnected after a few rings. I would give them 0 stars if that was an option. Danske Mobler pitches itself as a quality furniture store that aims at the more expensive end of the market. However, the service is such that it's not different from buying from a low end store. A customer should not be the one that is actively chasing you. You should be proactively informing the customer.
1/ No deliveries on Saturday so you have to take time off work to receive deliveries and actually purchase from this company if you are a working professional. Every other furniture company offers weekend deliveries. 2/No credit card facility without a surcharge, so they require a bank transfer or EFTPOS only unless you want to be stung with a fee seriously, in 2021?!. No other store or major competitor does this. 3/ Item ordered not in stock despite reassurance from sales staff that it was available and in Auckland, and just needed to be unloaded from the container. Turns out there is a backlog of 16 containers to unload before this, and I still have not heard when my item is expected to be arriving. Thank god I refused to pay a deposit in advance, as they were adamant it would be delivered imminently in order to secure the sale, which was clearly not the case. Reply to response: Thank you but the delay has resulted in me finding the furniture elsewhere and having it delivered the next day on a Sunday. If you indeed do Saturday deliveries, why do all your staff say you only do weekday deliveries? Does it need an escalation to the manager and a negative google review each time to have a Saturday delivery offered??
Lovely, helpful staff, not pushy but very efficient - Elaine was excellent. I purchased a Stressless chair, and when it was delivered I realised the colour I had chosen didn't work in my room : The team at Mt Eden, especially Abraham the Store Manager, have sorted this out for me with no complaint - so happily, I will receive my new chair on Monday. I highly recommend the friendly team at Danske Mobler Mt Eden!
Very happy with in shop experience when choosing lounge suite, due to Covid delivery was delayed, but when suite arrived we were very happy with it. The delivery men were very good and helpful too, unpacking furniture and removing all wrappings. All in all excellent service.
Good looking furniture but bad quality that doesn't last. They advertise quality furniture but the barstools that I purchased have serious quality issues and break with hardly any use. Now they don't stock them anymore and refuse to either replace of repair the bar stools leaving me with a very expensive pile of trash. Edit: Changed from one into two stars as after several emails & calls they provided a refund
Great delivery service, guys turned up and even took the packaging when I asked them to, love the quality of the couches
Delivered the outdoor furniture to us damaged and 12 months later still refusing to do anything about. Now being told its wear and tear. It has been a terrible experience and would never shop here again.
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