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Department of Transport and Main Roads Customer Service Centre

  2. Burleigh Heads Local Government Office
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Department of Transport and Main Roads Customer Service Centre
Address: 265 Nerang St, Southport QLD 4215, Australia
Phone: 13 23 80
State: Queensland
Zip Code: 4215


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
I would like to give a special compliment to Mike, who provided an exceptional service today. He was extremely helpful, polite, patient and professional. He made us feel comfortable, listened to our concerns and went above and beyond to make sure everything we needed was resolved.nnUnfortunately, our experience with the receptionist was quite different. She was very rude and dismissive towards me and my friend, especially considering that English is not our first language. However, Mike completely changed our experience. He was incredibly supportive and made sure we didn’t leave until everything was sorted.nnMy rating is 5 stars mainly because of Mike. He is an exceptional employee and truly deserves recognition. More Mikes in customer service, please! Thank you so much, Mike!
This was the first time I experienced what felt like racism in Australia. Based on previous reviews, it appears other people may have had similar experiences with the same examiner.nnHe arrived approximately 10 minutes late for the driving test without any apology or explanation. I understand that delays can happen, but a simple acknowledgment would have been appreciated, especially when people have work, family responsibilities, and schedules to manage.nnHe was very unfriendly and raised his voice at me in front of everyone at the counter after the test. During the test itself, he barely spoke, avoided eye contact, and often seemed uninterested in observing what I was doing. When we returned to the Department of Transport, I asked him a question and he simply ignored me.nnWhat stood out to me was the contrast with a previous driving test I completed with a female examiner. She was punctual, respectful, professional, and treated me with courtesy throughout the entire process.nnRegardless of the test outcome, everyone deserves to be treated with respect and professionalism. I accept responsibility for any mistakes I made during the test, but I do not believe applicants should be subjected to rude or dismissive behaviour. In my opinion, someone working in a public-facing role should be held to a higher standard of professionalism and customer service.
I visited the centre to get advice as my driver’s licence had expired. From the gentleman at the front desk issuing tickets to the staff member who assisted me, everyone was incredibly friendly and welcoming. They guided me clearly through the process and made everything easy to understand.nI truly appreciate the excellent customer service — it’s great to see a team that is so professional, helpful, and genuinely customer-focused. Thank you!
I went to another TMR yesterday and they treated me so bad that I sayed up all night and I didn’t wanna face today. Sometimes as a backpacker it’s tricky to paperwork stuff but today, George is very easy and lovely to deal with, he did nothing special but treat me like a human being. I hope you guys get a nice officer!!
I would like to sincerely thank George for the exceptional service I received at the Department of Transport and Main Roads.nnThroughout my whole process of transferring my driver licence from Victoria to Queensland, as well as my driver accreditation, he was incredibly human, patient, polite and genuinely helpful.nnWhat stood out to me the most was that he truly cared about helping. George went above and beyond to guide me through each step, answer my questions and support me in such an attentive and respectful way. In a process that can be quite bureaucratic and stressful, being assisted by someone so competent and at the same time so kind and human made all the difference.nnWithout a doubt, it was service well above average. I am truly grateful for all the help he gave me, and I think it is really important to recognise professionals like him, who treat people with empathy, patience and excellence.
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