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Reviews, get directions and contact details for Coles Port Melbourne

Coles Port Melbourne

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Welcome to Coles Port Melbourne. For Coles customer service enquiries or to discover what's happening in our stores, please visit www.facebook.com/coles.

Address: Port Melbourne Shopping Centre, Liardet St, Port Melbourne VIC 3207, Australia
Phone: (03) 8682 2500
State: Victoria
City: Port Melbourne
Zip Code: 3207


Opening Hours

Monday: 6:00 AM – 12:00 AM
Tuesday: 6:00 AM – 12:00 AM
Wednesday: 6:00 AM – 12:00 AM
Thursday: 6:00 AM – 12:00 AM
Friday: 6:00 AM – 12:00 AM
Saturday: 6:00 AM – 12:00 AM
Sunday: 6:00 AM – 12:00 AM


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Reviews
My encounter with Rona at Coles was less “grocery shopping” and more “trial by fire.” I asked her, very politely, where the eggs were. Instead of pointing me in the right direction like any halfway functioning employee, she stared at me with the cold, dead eyes of someone who had just been asked to donate a kidney. Then she muttered, “If you can’t find eggs in a supermarket, maybe you shouldn’t be shopping.” I actually stood there for a second, stunned, wondering if I’d accidentally wandered into a comedy sketch.nBut it didn’t stop there. At the checkout, Rona slammed my items across the scanner as though each one had personally offended her. The bread? Crushed flat like a pancake. The bananas? Launched down the belt like she was competing in some Olympic shot-put event. At one point she held up my milk, inspected it with disgust, and loudly announced, “This brand is terrible, but whatever, it’s your money.” The other customers looked around like we were all in on some twisted reality show.nWhen I finally escaped, receipt in hand, I realized the horror show wasn’t over: Rona had deliberately double-charged me for carrots. CARROTS. Was this her act of revenge because I dared to need groceries on her shift? It takes a special kind of creativity to weaponize vegetables.nColes, you need to understand something: Rona isn’t just bad at customer service. She is a villain straight out of a Dickens novel, haunting the aisles with bitterness and rage. If the company truly values its customers, they’ll bronze her name tag and hang it in the break room as a warning to future staff: This is what happens when you treat customers like enemies.nShopping should not feel like psychological warfare, but with Rona, it does. Consider this my official retirement from ever stepping foot in that Coles again.
Angelo is great.nEDIT Sept 2025: Reno's underwaynLooks like a bit is going on. Floor ripped up. Ceiling tiles missing....nShould freshen up nicely.nCannot wait.nnWell stocked. Busy. Lots of team members.
Was in Melbourne for a work matter and ducked into this Coles pretty late. Staff were really decent about it — they were packing down but still let me finish my shop without the hard stare to hurry up. One of them pointed me to what I needed I had no clue where anything was. Checkout was quick, no dramas. Tidy store for that time of night too. Cheers.
Embarrassing excuse for a customer service store. No registers open with cashiers. Every time I shop at this store it’s under staffed with no resources to assist. After working 12 hour days the last thing I feel like doing is wasting my time through a self service check-out because a large corporation no longer cares about customer service. Store is dirty & portion of the staff don’t know what customer service means. Thankyou to the girl who eventually took the time to helpnafter being directed by her manager.
Regular at Coles Brighton / Elsternwick and they are fantastic but often stop by Coles Port Melbourne on the way home from work.nnConstantly disappointed, a lack of stock three visits in a row, wasting my time and resulting in multiple stops on the way home.nnOften stock isn’t where it’s meant to be, especially in frozen berries with bags mismatched everywhere.nnTo the store management, take some pride in the brand you represent.
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