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Reviews, get directions and contact details for Chemist Warehouse Fortitude Valley

Chemist Warehouse Fortitude Valley
"Chemist Warehouse Fortitude Valley"
Address: 46/1000 Ann St, Fortitude Valley QLD 4006, Australia
Phone: (07) 3252 2645
State: Queensland
City: Fortitude Valley
Zip Code: 4006


Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM


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Reviews
I'm not normally one to write reviews, hence the fact that this is the only one I've done.... however this most definitely deserves one.nnI came in at about 6:30pm on Wednesday night and there was a young guy working who's name started with a J, he was so rude and literally ignored me when I asked him to help me locate an item in the store. After that I went to talk to this lovely also young girl named Abby, she was a delight and we got wrapped up in a conversation!!nnAs helpful as Abby was the interaction with the young lad comepletly put me off, I hope that some management and discipline will set him straight but I'm definitely never coming back.nnSo disappointing from such a big name..
Awful experience. Terrible customer service from the employee on tills. He was extremely rude to me after the pharmacist had just told me I needed to go to the hospital and said that I was wasting his time for getting medical advice. There were other people in the shop too that he wasn’t treating in the same way and didn’t seem treat their situations with such urgency, even though they were simply buying products. Awful treatment of customers that are seeking medical advice.
Yer the reviews aren’t lying. This pharmacy is weird.nHigh prices, Impersonal, too busy or just not set up to handle the amount of customers they get. Lines of 10+ people to get a script aren’t uncommon in so better to go elsewhere even though it’s convenient.nnAll the staff hide and gossip in the middle isle, its pretty funny theres like 5-6 and they just stare at you when you ask them something.
I visited Chemist Warehouse Fortitude Valley to collect a click-and-collect order at about 5pm today. The staff member at the front directed me to the pharmacist queue at the back. After waiting about 10 minutes, the pharmacist informed me that prescription pickups are handled there and that my click-and-collect order should have been collected at the front counter. I then had to return to the original register to get my order. The staff member explained that she thought I was a delivery driver, but I had come in specifically to collect a click-and-collect order. Mistakes happen, but this could have been avoided with a quick check before sending me to another queue. The unnecessary wait was frustrating and could be improved with better staff communication and training. I visited Chemist Warehouse Fortitude Valley to collect a click-and-collect order. The staff member at the front directed me to the pharmacist queue at the back. After waiting about 10 minutes, the pharmacist informed me that prescription pickups are handled there and that my click-and-collect order should have been collected at the front counter. I then had to return to the original register to get my order. The staff member explained that she thought I was a delivery driver, but I had come in specifically to collect a click-and-collect order. Mistakes happen, but this could have been avoided with a quick check before sending me to another queue. The unnecessary wait was frustrating and could be improved with better staff communication and training. This experience was significantly worse than the service I received at other Chemist Warehouse locations.
I went to pay for my $193 order with a $100 gift card and $100 cash. The check out woman asked if I had a Chemist Warehouse giftcard which was obvious been bright blue and yellow lol. She made me take $7 change on my gift card and refused to give me the $7 in cash. She gaslit me and said it was my fault for handing over the cash first but why ask if the giftcard was even for your shop in the first place lol. The manager came over and confirmed a $7 refund and walked off. I just wanted to be refunded $7 in cash not back on a giftcard. Although, I notice that staff constantly have issues with this request, I didn't appreciate such poor service and no apology then the blame being put back on me was horrible :-
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