Staff are friendly and helpful, but seriously the slowest pharmacy I've been to. Expect to wait no less than 10 to 15 minutes to fill a regular prescription. People I've spoken to that come here say the same. Like all chemist warehouses, the store is overfilled with ad noise and discount stickers.
I want to bring to your attention a concerning incident regarding your customer service. I attempted to exchange a sealed item with a valid receipt, but was denied, despite another customer being allowed to make the same exchange in front of me. This is unacceptable. Additionally, the manager's attitude was extremely rude.
I just wanted to take a moment to say Zane one of the workers today helped me so much with everything I needed. Very kind and helpful! Really appreciate the retail experience.
This morning, I had an awful experience with the manager at Chemist Warehouse. I informed her that I had placed an online click and collect order yesterday. She immediately told me to leave and return when it was ready. When I asked if she could process it now, she responded that she would have to walk to the other side of the store, honestly it was just 20 meters away. I had to suggest myself that I could pick it up, and only then did she agree. I wasn't upset because my order wasn't ready, but because of her complete lack of customer service. She offered no assistance or alternatives and was incredibly dismissive. This level of service is unacceptable.
This amazing worker zane, found my love of my life’s perfume
to add Chemist Warehouse Fortitude Valley map to your website;
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