Centrelink

Reviews, get directions and contact details for Centrelink

"We can help you access Centrelink, Medicare, Child Support, aged care and veterans’ services. You can do most of your business with us online."

Address: 75-87 Grand Plaza Dr, Browns Plains QLD 4118, Australia

Phone: 13 24 68

Website

State: Queensland

City: Browns Plains

Zip Code: 4118

Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Exceptional customer service. The staff was so friendly and welcoming.  Three cheers for Edwina. Great lady with excellent knowledge. She went out of the way to solve the problems with my name, explained the whole working process and my entitlements.  I agree that sometimes there is a wait, but guys try to understand the situation from staff's point of view. The number of people they deal with  everyday. Being patient has never hurt anyone. Once again, a big thanks to lovely Edwina.. Keep up the  good work.

Martin Today Thursday 24th November 22 and Carl both thanked me for my service to my Country. Never Ever experienced that before ever from any Centrelink Staff anywhere. Made my day. Kerry yesterday Wednesday 23rd November 22 was really helpful to me. Also Leanne or Michelle on the front counter was also extremely helpful and polite. I tell you Services Australia  You have Exceptional Staff At Browns Plains Qld. Don’t let them go. Martin really helped me out with my phone  and then he came over to me again twice later. I was there from about 11.15am until 2pm and observed all the staffs interaction with every single customer. 20 out of 10 you guys and ladies scored from me. Well Done  Keep Up The Awesome  and Excellent Customer Focus and Service.

Exceptional customer service ladies were great help not knowing much about computers they helped us  thank you once again you do a terrific job dealing with pu bluc

I've always strongly disliked attending Centrelink. However, I've gone to Browns Plains three times after losing my employment to COVID-19 and the second time I got the worker SUE, the first worker brushed me off and told me to keep applying online which I had being attempting for two weeks at random times without success even waking up at random hours through the night to try without success. However, I didn't complain to the worker that pushed me off and went to the computers. After sitting down and trying unsuccessfully SUE came over and helped me close the old account I had and restarted a new account which worked straight away... Two months later my wife's payment for my son was cut off and when I attended Browns Plains I was met by two AMAZING African appearance Security guards. They were so nice and welcoming to me at the door then pointed me to the front. After sitting down for a few seconds SUE called me up. SUE took her time to listen to my case, she investigated my file and foxed up everything without pressuring me or rushing me in any way which I've always had when I've needed gov assistance. It was so nice that she and the security guards had given me such a great experience in a crisis time. If your going there and cant get through ask to speak with SUE and she will break things down so their easy to understand without the gov language that you normally get. Also she will give you attention, time and listen to you to work out the best way that you can receive support and help.

Staff are not helping I was told do it online if you can't do online sorry we can do much

Recently retired & new to the Centrelink experience.  Today was our 3rd visit within 12 months & the staff members we have dealt with @ Browns Plains Centrelink seem to assume that we know how everything works & the staff members we dealt with today, were quite abrupt .  Questions need to be allowed to be asked & then answered if they want people to learn the process for future visits. We were treated as though we were a nuisance, which made the experience of being there quite unpleasant.  We made every effort to be pleasant, respectful & to have as much correct information as possible & we always will.  It would be nice to have that reciprocated by staff members.

No one seemed to be working more staff braking social distancing , one staff bandaging anther  young guy for a small  cut  but no one has time to attend to the few waiting ? all stand around for a chat no social distancing only people working are the security guards , how may hours do these people actual work  i mean work work , more staff than those waiting but still a long wait because staff could't be bothered with serving

Some staff members are very very rude

I had a paperwork for 4 months and no one did it for me until today  one of the client named Edwina was a kind and friendly lady who understood everything  and finished the paperwork in 2 hours and also had amazing customer service .

It's never on good times I've had to apply for unemployment benefits. The poor staff put up with sooo many rude people. Have to admire their dedication.

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Directions to Centrelink with public transportation

Vansittart Rd near Pavon St 350 meters

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Vansittart Rd near Volant St 360 meters

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Browns Plains station 370 meters

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Browns Plains Rd at Ranchwood Avenue 470 meters

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Grand Plaza Shopping Centre (Sth Car Park) 480 meters

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