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Cambridge Park Medical Centre

  1. Cambridge
  2. Tasmania Doctor

Reviews, get directions and contact details for Cambridge Park Medical Centre

Address: 5/1 Stanton Pl, Cambridge TAS 7170, Australia
Phone: (03) 6248 4808
State: Tasmania
City: Cambridge
Zip Code: 7170


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Worst doctors I have ever seen likely to die before receiving help. Extremely unhelpful rude and dismissive don't get taken seriously absolutely disgusting I could go on absolutely pathetic! I've got chronic pain which was immediately dismissed I've been suicidal and have attempted suicide they couldn't care less never had me checked by specialists or even taken it seriously its no surprise people give up and take there own lives they. They would rather make a double appointment to fill there pockets but it's not too help it's no surprise they have so many appointments free they are the worst doctors and I would go anywhere but there
The policies of this place is to extract as much money out of customers as possible. And spend nothing on training staff on how to communicate with people who are unwell. Why a staff would choose to be defensive/offensive in a response when empathetic phrases could be used shows a clear lack of training. Such a shame as most of the time they show such good potential.
This medical practice has done nothing but go downhill! I have been a patient since they opened and there are never enough drs, their phone service is appalling, ive tried to get through to them on a number of times and its taken 2plus hours just to do so. If you wake up of a morning and need a dr appointment dont bother calling them cos they are usually booked out for the entire week if not longer. Im moving to another practice with my daughter, worst medical practice i have ever been apart of. Would not recommend based on their availability! Records are not kept properly. Both my daughter and myself had medical information missing from our files that should have been there.
My son and I have been patients of this practice for several years and before that at Richmond, we have always had great caring doctors and are now patients of Dr Patel and I have nothing but good to say about her professionally she is kind and caring and takes the time with her patients and is very thorough. I have waited an hour or so for appointments but this doesn't worry me too much as I know Shasta has a lot of older patients and she take her time with them. The receptionists seem to be copping a bit of flack but considering the amount of patients that go through this practice daily I'd say they do a good job. My only complaint is with the fee policy changes and not bulk billing healthcare card holders, my son Is a uni student and type 1 diabetic and needs to have a great doctor, which he did have in Dr Patel but he unfortunately cannot afford the $92 visit fee, so we will have to find a practice that bulk bills or even partially like some practices I have rang ,its all about the money and unfortunately Medicare means nothing these days . So where do the less rich of us get medical services?
If you're looking for a new GP, go elsewhere. The wait time here for an appointment is excruciating. You're lucky if you can get an appointment a week from when you call. Forget it if you need something urgent or a medical certificate. Then when you do get an appointment you're looking at a minimum hours wait if you're lucky before you are seen. The practice was good when I started attending but it hasn't gone downhill so much as fallen from Mt Everest. Incredibly ironically as you are waiting on hold for the phone to be answered every time they tell you that "good old fashioned patient care" is their priority. Yeah right, it is clear that the owners only care about money not patients or staff. They keep a skeleton crew of staff and pump in as many bookings as they possibly can. The only reason I stayed was because of the Doctor I saw who was excellent and very patient despite constantly being overworked wonder why she left. Do yourself a favour and go somewhere else, you'll get better service and won't be supporting the business owners with your wallet.
I have been a patient of this practice for over 10 years and highly recommend them. I have been witness, on several occasions,  where an emergency has taken place and have been amazed at not only the professionalism but the courtesy of staff. I have also been a recipient of this when my own emergency has taken place. Yes there can be wait times, after all it is a doctor's practice. I'm happy to wait knowing that someone is in need and their needs are being met. I have also seen staff verbally abused, in some instances over the smallest of issues. Staff handle these situations with care. I have found the overall support I receive from all staff - Administration, Nurse and Doctors, to be outstanding.
I have been reluctant to post a review as my wife, Tessa and I have been blessed to have knowledgeable caring doctors previously at Richmond Medical Centre since 2008, and thankfully we still have Dr Patel at Cambridge when we are fortunate to be able to see her. I note with some lack of surprise that 15 of the 20 previous reviews give just one star. The phone wait time is appalling. The continuing requirement to ring the surgery on arrival and wait in the car or outside seems unwarranted, when walk-ins are allowed at both Sorell surgeries. Several weeks ago, I arrived before time, rang the normal surgery number, waited for 10 minutes, then hung up. Rang again to be told because I was over five minutes late, would have to re-book. I rang the next day, told I had to ring the number on the door on arrival. Why couldn’t they just tell me the number on the phone? My wife saw one of the male doctors recently. He refused to give her a regular script of cream for our seven year old grandson’s eczema. She left the surgery in tears, and by the time she reached the pharmacy in Sorell, she was stammering, being so upset. This same doctor refused to give me a script for tablets for my balance problem, a regular script. I rang today to ask if Dr Patel could fax through a script to the pharmacy. Was told in a very rude and belligerent tone by the female receptionist, cutting me off several times that the policy has changed. Dr Patel away til next week. Angrily cutting me off abruptly asking if I wanted to make an appointment. This review is long. Not all receptionists here are so rude, but this woman upset me no end, my wife and I being in less than ideal health, and carrying a lot of family- related stress.
I've been going to this GP for the last 4 years and have never been more disappointed in their services. Dr Sophia is a lovely GP however having to wait 1hour+ each time is frustrating. Not to mention calling up 4 times & sending 1 email to ask to have something actioned. Firstly excuse was 'the doctor is busy right now and will get it shortly' second excuse 'your request wasnt in the right tray' then the excuses stopped. Apparently only 1 receptionist has access to the clinic's emails and after 3 hour she still hasnt checked them. I am beyond frustrated with the service provided her.
I just received a text from Tasmania Collection Service for $30 from Cambridge Medical Center. At no point did the medical centre call, text or email me an outstanding bill when they have all 3 of these contact details proof of this is that they've obviously passed them onto TCS If I owe them $30 I would simply pay it. Very professional business you got yourselves there folks....
I paid a bill for $90 cash nearly a year ago and then I was told by Cambridge Park Medical Centre that I hadn't paid the bill. A staff member remembers me being there talking about the bill but as I could not find my receipt I was told I had to pay the bill again. My advice is never pay cash for any services from this medical center. I say this with a heavy heart as I was at this surgery for nearly 20 years. I was basically called a liar. When I went to pay the bill under protest I was met with an unsympathetic staff who couldn't manage to give me a proper receipt until I went back 3 times to get one. One staff member did call me to say that the thousand dollars still owing wasn't money I owed the surgery there was some kind of mistake. Poor effort.
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