BIG W Waverley Gardens

Reviews, get directions and contact details for BIG W Waverley Gardens

Address: Jackson's Road & Police Rd, Mulgrave VIC 3170, Australia

Phone: (03) 8793 3304

Website

State: Victoria

City: Mulgrave

Zip Code: 3170

Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 9:00 PM
Friday: 8:30 AM – 9:00 PM
Saturday: 8:30 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

All of the staff here are wonderful plus the manager really knows their stuff; a special shoutout to Geraldine, Cindy, Marijana, Sai and all of those who served me in the months of November ‘25, December ‘25 and January ‘26. I’ll add more names to this review when I can recall them and I hope they all get a little reprieve post-back to school sales! nnThe store is always so clean, well-stocked and well-organised. In my opinion, it is probably the easiest-to-navigate and easiest-to-shop Big W in Aus.nnSince Parkmore closed down, this location is my go-to. Thanks team!

Staff are friendly and welcoming. The store is clean and has a variety of stock to choose from. I had purchased UGG slippers online but the size was wrong. This store was the closest to return.

Product range is good, however women's clothing section is severely lacking in basic items. I was looking for black dress pants and button up collared shirts suitable for interviews..There were exactly 3 black pants and 1 top. The pants weren't even just plain or a reasonable price. They had weird frayed bottoms, fancy stuck on belts or other unnecessary things. These are basic coordinate pieces that you would expect a budget chain to stock, and yet I walked out with nothing. In comparison ..Kmart has a minimum of 10 styles of plain black pants and at least 5 button up collared tops.nI ended up buying pants from another shop in the center for less $$.nIronically they have more options online, through their marketplace 3rd party sellers. Not really helpful when you want to try clothing on to make sure it fits.

This mega store always has a h7ge amount of beautiful modern day clothes to pick from, baby section, toys, tech, men's, women's, lolly / chocolate section, makeup varieties, manchester, housewares etc

The customer service at Waverley Gardens Big W is absolutely outstanding And I don’t think I’ve ever had as good customer service anywhere I’ve ever been. Geraldine the store manager went above and beyond her job to get me a product that was out of stock in most stores. Geraldine‘s customer  service is absolutely amazing & outstanding. She did more than she needed to do to help me hunt down the product I was looking for my grandson for Christmas, then she went above and beyond to get the product delivered to us. I could not be more grateful for what she did for myself and my family. Geraldine sets an exceptional standard for her staff at Big W Waverley Gardens as I also had excellent customer service from another lovely lady by the name of Maria. Marie‘s customer service was very attentive and also checked every avenue she could and the store to try and find the other product I was looking for. Marie was also a very lovely lady very easy to approach and a very lovely demeanour. I have referred a lot of people to Big W Waverley Gardens as our nearest one has closed down due to the excellent service of Geraldine and Maria. Thank you ladies very much for an amazing Christmas experience.

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BIG W Waverley Gardens

Reviews, get directions and contact details for BIG W Waverley Gardens

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