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Belconnen Way Hotel & Serviced Apartments

  1. Hawker
  2. Australian Capital Territory Lodging
  3. Australian Capital Territory Hotel Resort

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Belconnen Way Hotel & Serviced Apartments
Address: 77 Belconnen Way, Hawker ACT 2614, Australia
Phone: (02) 6254 2222
State: Australian Capital Territory
City: Hawker
Zip Code: 2614


Opening Hours

Monday: 6:30 AM – 11:00 PM
Tuesday: 6:30 AM – 11:00 PM
Wednesday: 6:30 AM – 11:00 PM
Thursday: 6:30 AM – 11:00 PM
Friday: 6:30 AM – 11:00 PM
Saturday: 6:30 AM – 11:00 PM
Sunday: 6:30 AM – 11:00 PM

Update Info

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Reviews
Follow-up Review: Belconnen Way Hotel & Serviced Apartments—07/07/2025nThis is a follow-up to the review I posted earlier about the extremely unfortunate experience we had at this hotel. I want to share further details, especially the emotional and practical impact this incident had on our group, three families, including several young children.nAlthough having a fully confirmed and prepaid booking, we arrived on the evening of 07/07/2025 to find that no rooms had been allocated to us. Shockingly, the female duty manager who was on shift dealt with the situation in an unprofessional and dismissive manner. She showed no concern or responsibility and made no attempt to resolve the issue. Instead, she treated us rudely and simply turned us away.nWhat I didn’t mention in my previous review is how difficult that night became for us. In an unfamiliar city, late in the evening, we had to scramble to find alternative accommodation for multiple families. It was a highly stressful and exhausting situation, especially with young children who were already distressed by what they had witnessed. There was no offer of support or assistance from the hotel.nThis experience was not just a service failure, it was a complete disregard for basic decency and hospitality.nWe strongly advise other travellers, particularly families, to think twice before booking this property. What happened to us should never happen to anyone.
We stayed for 3 nights, it was further out of the city than I released but it was quiet, walking distance to essential shops, staff were friendly and accommodating. our room was a great size & the beds were comfortable. So overall, the little extra travel time going into Canberra wasn't a big deal considering all the good points.
Even though my booking was for multiple nights, it was stripped and emptied before my final night. The few things I had left toothbrush/paste, razor, sandals were taken and disposed of. The room I was moved to shared a very thin wall with the next and the loud TV and laughter/conversations went the whole night so, even with ear plugs, sleep was poor…
Rooms were clean, but strong smell of cleaning liquid. Shower water flow was low. Batteries in air conditioner remote were flat. Close to shops and bakery.
Check-in is advertised as 2:00 pm. When I arrived at 5:00 my room wasn't ready! Eventually I was able to check-in at 5:45 pm despite the promise of check-in from 2:00 pm. The room was austere and cold. Outside it was 3° and wet. Be warned. Service is bad.
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