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Bank of New Zealand

  1. Auckland
  2. Waitakere Bank

Reviews, get directions and contact details for Bank of New Zealand

Bank of New Zealand
Address: 80 Queen St, Auckland, 1010, New Zealand
Phone: 0800 275 269
State: Auckland
City: Auckland
Zip Code: 1010


Opening Hours

Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:00 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Imagine being stuck overseas, not being able to access your money for a month only for some dismissive Indian named Jared to be like- “you’re getting more aggressive” considering the incompetence of the team and their false promises of “getting things done”, bnz has to be possibly the worst bank to bank with. No accountability, no standards, passed around like a joint on Bob Marley’s funeral day and yet no resolution except “come into a branch”. Given the significant email trail CLEARLY stating we are overseas, along with verified documents, how do these geniuses expect us to come in? We wouldn’t be calling the international line if we were in New Zealand . So yeah possibly the worst bank to bank with, they will withhold your money and deny access, drag it out for a month and more still going and tell you that you’re the problem
Visited BNZ to open a new account and was impressed by the Tessa’s professionalism and friendliness. She guided me through the entire process patiently and made everything straightforward. Thank you Tessa!
I am writing to express my dissatisfaction with the service I received at your branch today. My visit was to exchange $300 in $50 notes for $100 notes. The teller who assisted us had her name tag obscured by a hair clip, making it impossible to identify her.nnThe entire process took an unnecessarily long 20 minutes. The teller appeared disinterested and reluctant to assist us. At one point, a colleague a man in a white shirt with long hair suggested she take a break, which she declined. Instead of serving us promptly, she hesitated, seemingly hoping another teller would become available to handle our request. She had no choice but to serve us eventually.nnWhen we informed her that we bank with BNZ but did not have our card with us, she interrupted us to say that cash exchanges were not possible without a bank card. We then provided our New Zealand Driver's License as identification and reiterated that we are BNZ customers. She then asked if we had the BNZ app, which seemed unnecessary given that we had already provided valid ID.nnEventually, she completed the transaction with a visible lack of enthusiasm and a frown. Her attitude was unprofessional and made the experience quite unpleasant. Additionally, her name tag should have been visible at all times, and she should have taken a break if she was not in the right frame of mind to serve customers.nnI believe that employees should be reminded of the importance of customer service and maintaining a professional demeanor. If someone is unhappy in their role, it might be better for them to seek other opportunities where they can perform better.
Feeling good! Thank to Melody help me create a new bank card week1 in NZ!
I had an excellent experience when I visited the branch. The front desk staff, Mr. Chandima, was exceptionally helpful and polite. The process of opening a bank account was quick and smooth, and I am extremely satisfied with the service.
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