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Back Country

  1. Arrowtown
  2. Otago Clothing Store

Reviews, get directions and contact details for Back Country

Back Country
Address: 21 Buckingham St, Arrowtown 9302, New Zealand
Phone: 03-442 1947
State: Otago
City: Arrowtown
Zip Code: 9302


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Reviews
Our otherwise great experience of Arrowtown was somewhat ruined by the impolite and blunt tone that we received from a staff member at the Back country wool shop . We had only just entered the shop, when my 10 year old brother asked my Dad to buy him a pair of gloves. My dad immediately agreed because it a cold and windy day and asked my brother to go ahead and try it on. Quite suddenly, the man came around and told us that we were not allowed to touch them unless we were buying them. There was no sign of any politeness or understanding in his tone. He seemed rather annoyed working in a area with overwhelming flow or tourists, where I believe he explains the same to many people through the day. The source of his frustrations are understandable and I have no right to tell him to smile. However, I must bring to his notice that this is most certainly a disgusting and in-efficient approach to his marketing. How do you expect to spend money on something without physical trying it out(the pair of gloves cost $150)? And if needer, why not put up a simple signboard with instructions(many of us do understand English very well)? Additionally, he must understand that his insensitive tone does no good to rope in all the tourists who are willing to spend money. This incident immediately made us walk out of the shop. These features of his behaviour have not only been observed by me, but various other users of Google and TripAdvsior. I would certainly have looked to buy some products on offer, if it were not for his obnoxious and uninviting manner of conduct. P.S He should either consider retiring or moving to a location where tourists don’t visit.
7 years ago (18-04-2018)
Went to the shop with my friend after breakfast from Arrowtown Bakery & Cafe. I believe we were the first customers who walked in. There was no greeting & no smile. We're looking at some shawls hanging on the stand. My friend was trying out one of the shawl but found out a bit large for her size. We put it back nicely, suddenly an elderly man came & told us off rudely" if you are not buying, don't touch as I have to sell it to other customers." I saw there's no sign of "Do not touch" How do you expect someone to pay over $400 per shawl without trying & feeling it?' The shop assistant later told us he was the boss. Hi Boss, for goodness sake, you should retire as you have no customer skill & the right attitude. Retail is not for you as you will chase away lots of customers especially the Asian customers who are willing to pay! By the way, my friend bought a possum & merino hat costs $175 form the shop assistant!
8 years ago (05-04-2017)
This is really a zero star rating. The worst xperience in NZ so far, being rude to your customers when they show interest in your product is not how you run a business. If you don't want people touching your items for sale, either put up a sign, place your display out of reach or don't display it. Saying 'no touchy' is not polite and a bad use of the English language. The old man needs to clean up his act or he'll just get spiteful people leaving negative reviews..
8 years ago (11-09-2017)
Today, afternoon,my friend and I were walking into the store. We were interesting one sweater. When we want to seek price tag. One man shout at us "NO touch! No buy no touch!" I can't believe it was happened in the lovely town....... in the friendly NZ.
9 years ago (29-01-2017)
Like others, got told off don't touch anything, and show me it's worth $4**, worst experience in NZ in 15 years, it's shame to have such awful service in lovely Arrowtown.
8 years ago (24-08-2017)
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