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Reviews, get directions and contact details for Audi Penfold Burwood

Audi Penfold Burwood

About

With almost 50 years in the automotive industry, Penfold Motors has earned a distinguished reputation throughout Victoria based on experience, expertise and exceptional customer service.

Story

Sophisticated technologies and a premium brand are essential to excellence in the motor vehicle industry, but at Penfold we recognise that people are the keystone to our success.

We could wax lyrical about our industry achievements, but at Audi Penfold we measure success in terms of high return custom and staff retention. Many of our clients are lifelong patrons and the loyalty of our staff is unparalleled, with many clocking up in excess of 20 years’ service.

This unwavering commitment to excellence is exemplified in Audi Penfold’s’ core values: service, quality and integrity. In endeavouring to provide the best products and services to meet your expectations, we build relationships that outlast our products and services.
At Audi Penfold Burwood it’s not about selling a car, it’s about identifying and meeting basic human needs. As a family business, we understand that those needs will change throughout your life. Access to a quality range of vehicles means we will always have the capacity to find the right car to suit your lifestyle and budget without compromising driving quality or safety.

The difference between ordinary and extraordinary is that little bit extra. This is the Audi Penfold ‘point of difference’.



"As Victoria's longest-serving Audi metro dealer, Audi Penfold Burwood has a reputation as one of Australia's most successful Audi dealers. It'a not about selling a car, it's about meeting every customer's needs. As a family business, we know that those needs will change throughout your life & our wide range of Audi vehicles means we have the capacity to find the right car to suit your lifestyle & budget, without compromising quality or safety.With range of New and Approved :plus Audi vehicles, plus convenient Service Centres in Burwood & Malvern, and a fully-stocked parts warehouse, we have everything you need.The difference between ordinary & extraordinary is that little bit extra. Experience the difference at Audi Penfold Burwood."
Address: 130 Burwood Hwy, Burwood VIC 3125, Australia
Phone: (03) 9268 1555
ua.moc.dlofnep@idua
State: Victoria
City: Burwood
Zip Code: 3125


Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed


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Reviews
Thank you to Josh for helping me with the service on my Q8. Service and communication were great. Big shout out also to Vanessa in sales who took time out of her busy morning to assist me with setting up the MyAudi app. Appreciate the team effort, especially at such a busy time of year and given car bought at another location. Thanks and see you next Service
Not a great experience at Audi Penfold Burwood. First, the salesperson Ricky made us feel like we have to push him for any information regarding the car. I had to sort of keep pressing for anything from him. Asked him, what does this brand new 2022 A3 sedan offers and he just gave us really generic useless answers like it’s upgraded overall compare to before. Like you’re the salesperson and I need some convincing to purchase a $65k car. I also asked about the sound system, he said there’s only Audi own sound system. I asked if I can pay more and upgrade to a better one and he can I can’t lol? But I know Audi has B & O. Second, the finance adviser Winston made us feel unwelcome and after getting all my information including my address, license number and if I own my own home, he advised that non-resident are not allowed to do financing. I asked but I can still do through a broker or a bank? He was like NO and then just stopped talking. So we just left because it’s kind of awkward and he sort of had a smirk. Overall, really turned off purchasing from Audi Burwood and do not recommend anyone to visit this store. But I’m sure there’s better Audi stores somewhere and I’ll continue to try looking for one lmao.
A bit of a joke really for those wanting to buy a car here. The “salesman” who first seemed more interested in his text messages than anyone in the showroom was going to get on the Audi website and quote full retail price, so I’m not sure why there’s a dealership? Maybe Audi should save costs on sales staff and just allow online orders? It could then pass those savings onto customers! I will be sure my Audi that I buy from a dealership that wants my business will be serviced there too!
Rickysales person was really rude and very unprofessional. He was judging me a lot also told me that “you can’t even get a car”. What kinda of staff say that to client. They have to educate him again how to provide the service . Worst person I ever spoken with. Don’t go to see Ricky or Burwood branch.
Had my car serviced there today. Was looked after by a lady called Talia. Very professional and great customer service. The car was cleaned after service, even gave me a spare battery for my key. Great experience.
Absolutely wrapped with our recent purchase. I have to applaud Ken Kurudzija for being an absolute pleasure to deal with. A quick and easy transaction. Ken together with the team and the lady at front desk were super efficient, professional and easy to deal. I couldn't recommend them highly enough. Thank you again!
The service team are all class. I've dealt with Andrew, Anthony and most recently Josh over at Audi Burwood and always feel well looked after and always walk away thoroughly updated on my car. These guys go above and beyond to make things as convenient as possible whilst breaking the perception of dealerships charging you an arm and a leg just for breathing inside the building. They genuinely care and haven't forgotten what customer service looks like - which is a rarity these days. There's no one else I'd trust with my RS5.
A lovely building, with pleasant efficient staff with servicing that works fine... but can't get my mind around paying ridiculous prices for the engine oil and transmission fluid that Audi just buys from the market and puts in your car. They try to hide it with parts codes, but do a simple google and you will see you are paying 2 to 3 times the going rate for these oils.. a truly disgracefully grab for money.. sharpen up and you may keep more customers...
Purchased multiple cars from Audi Burwood in the past. Unfortunately on this occasion when i attended to purchase a car for our workplace the consultant was not as helpful as prior purchases.
Went above and beyond to find the Audi that I was looking for. Avi the Sales Manager is so friendly and approachable and always kept me informed of the status of my new car arrival. Can't wait to pick up my new car
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