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Animal Emergency Centre - Mt Waverley

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Reviews, get directions and contact details for Animal Emergency Centre - Mt Waverley

Animal Emergency Centre - Mt Waverley
Address: 37 Blackburn Rd, Mount Waverley VIC 3149, Australia
Phone: (03) 9803 8122
State: Victoria
City: Mount Waverley
Zip Code: 3149


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Brought my 8mth old cat in after finding it frothing at the mouth and rapidly breathing.nShe was triaged immediately to be checked within 20mins was informed they would like to do an ultrasound, happily obliged. After a thorough examination we were informed of our choices and cost. I believed after a steroid she would be much better and would take her home and for a check up with the Vet the next day. Very professional and understanding. Also recommend Pet Insurance as what would’ve been a costly visit ended up like a trip to the doctor for a human for cost.
On August 26th last year our beautiful little baby girl Jill Jilly Bean ate Rhododendron and as first time goat owners, we had no idea how toxic this plant was for goats! The saying “goats can eat everything” is 100% NOT TRUE!!! Being a weekend, so many of the vets were closed in our area including Jack Jill’s brother and Jill’s main vet. That’s when one of the on call emergency vets suggested AEC in Mt Waverley and I’m so greatly thankful of this team! When we first called they told us goats are unusual to them, but please bring her in and my goodness did they make it work! Jilly’s main vet, Dr. Eleanornjust so happened to know one of the vets at our main vet and worked with her to bring Jill back to health! They made an extremely scary situation a little easy to deal with as they offered love, care to both Mum and I and treated Jilly as one of their own Since our visit Jilly and her brother are almost fully grown and loving life in their nice fresh green paddock, they hoon around and kick up their heals everyday and it’s so much fun to watch, and those are the moments I’m grateful to AEC because without them she wouldn’t be here to do that. We would love to come back and visit the team but being an emergency vet it makes it hard to have a good visit. So to all the beautiful, wonderful vets at AEC who helped lil Jill Bean back to help, please enjoy some pics and vids of your favourite little goaty girl and hopefully you’ll get to see her in person one day nnPs sorry it took so long for this review!
My cat accidentally ate a piece of string. I sent my cat there. The front desk was very nice and told me they would find a way to relieve my anxiety. After filling out the form, I waited for a while and the doctor came out. They told me the basic cost and the treatment methods they would take. They explained it very clearly, and I agreed. After waiting for a while, they told me that the cat had successfully spit out the string, and then I could take the cat home after a while. The front desk was also very nice and helped me reimburse the insurance directly. I only had to pay the gap. The whole medical treatment process was very comfortable, the doctors and nurses were very professional, highly recommended.
Our experience with the emergency vet is terrible, unprofessional, money-driven and carless. This is our worst experience with a vet.nnFew days ago, our adopted cat had coughs sounds like having staff stuck at the back of his throat which may be dangerous for breathing. Before we went in, we rang the vet consulting the visit and we were told by a nurse that if we come the cat can be treated in an hour.nnAt first, everything was fluent. The cat was quickly brought to the back and we were told that the nurse will SOON have a check on the cat first before the doctor’s examination. However, the cat wasn’t being checked until an hour after they brought him in and we were left in the consultation room anxiously without any information. After the nurse checked the cat, the nurse told us that the doctor will soon visit us to tell us the cat’s condition, as the nurse had no idea what was going on. Then we were left for another 3 HOURS uninformed in the consultation room waiting for the doctor’s time. Not until the fourth hour we were there, the doctor could finally bear us a moment to talk to and tell us her few hypothesis of what’s going on with the cat, and the cat’s health condition was stable but offering us a series of checking including X-ray, blood test, invasive investigation accompanied with anaesthesia … Since the cat was just adopted for 4 days and was on medication of treating anxiety, we were very cautious on the cat’s mental stages and very eager to bring the cat home after those troubles. And for this time, we were left for another half an hour just waiting to talk to someone again for taking the cat home.nnWe are very furious for the unprofessional and carelessness of this vet. If there is a real emergency, after all these waiting, the pet would be dead already. And have no one left to communicate with the doctor at the back, and being left uninformed for a long time is very concerning. Even in the end, when we suggested the nurse to have a ring bell in the front to avoid similar terrible circumstances happening on other patients, she was unpleasant and disregarding what was happening. We arrived this vet at 9 o’clock and left around 1:30 midnight. What we were mostly angry about is not the long waiting time, but the cat was left along untreated, anxious and scared at the back of the vet for a long-time. In the end, we paid 265 dollars for hours of wait, five minutes talking to the doctors, vital sign checked for the cats, and left untreated. We were heartbroken that the cat had to go through all theses troubles merely because we decided to trust the vet.nnFrom my experience, I strongly recommend everyone to not going to this vet unless there is no other choices.
I’ve been to this clinic twice. Each time I visited the clinic, the Vet and vet nurses were exceptional. I would like to give a special thanks to Dr Helena and nurse Ella for helping Harper at 3 am, your kindness and compassion to both me and my dog are much appreciated.
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