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Animal Emergency Centre - Mt Waverley

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Animal Emergency Centre - Mt Waverley
Address: 37 Blackburn Rd, Mount Waverley VIC 3149, Australia
Phone: (03) 9803 8122
State: Victoria
City: Mount Waverley
Zip Code: 3149


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Our dog.was admitted very ill last Thursday night. We had to carry her in and she was taken imeadiatly to be cared for. Communication was excellent, care from all staff was at the highest level. Was requested to call at a certain time and the vet was available at that time. Communication between AEC and our vet was also very good. Elli (our dog) is making a strong recovery because of the excellent care by all. Thank you.
7 years ago (07-02-2018)
Avoid this place at all costs. We bought our dog here because he was limping and we were informed by a very young and clearly inexperienced vet that he possibly had intervertebral disc disease and he was placed on NSAIDs. We then took him to our own vet for a follow up visit, who examined his prostate and tests later confirmed that his limping was associated with metastatic terminal prostate cancer. AEC needs to understand that people bypass their own vets and bring their beloved animals here because it is an EMERGENCY or it is clearly something that cannot wait until the following morning. For goodness sake, hire staff that are experienced!!!
7 years ago (14-03-2018)
Thank you for the amazingly efficient and communicative veterinary staff. My little dog was mauled and I had no idea of the extent of the injuries. She was diagnosed comprehensively and it was all described to me so thoroughly that I knew the state of play exactly. I was given a timetable of the times to ring for condition reports (unless I wanted to ring in between) and there was no tardiness in reaching the vet on duty each time I rang and who then gave a concise update. I lost my little dog because with a broken rib and extensive internal injuries the surgery was to be so invasive and so incredibly difficult for her to recover from that at the age of 10 and with a heart murmur which in all likelihood would progress over time to ill health it was unfair to inflict the lengthy period of suffering upon her whilst she recovered. Over the 24 hour period that she was at AEC the care and the communication from each vet on duty was outstanding. She was not in pain from the moment I handed her over to the staff and her ending was peaceful, calm and trauma free as she clearly felt safe and her pain was well controlled and I could not have asked for more for her and I thank the staff for their high quality care of my dear gentle little girl.
7 years ago (07-12-2017)
I brought my cat in yesterday and was informed that whilst she stays overnight, she would be observed every hour, given pain relief and antibiotics, and her wound (a large dog bit part of her tail off) at least cleaned-up (sedation may be required). I called like they asked late at night and nothing had been done yet (six hours later) and was told that my cat would be treated shortly. This morning I called twice like they asked me to in arranging a pick-up time. When I picked-up my cat, I was informed that nothing had been done at all, asides from pain relief, due to my cat hissing and swiping (because she was clearly in distress and pain). My cat was only caged-up in her carrier or in one of their cages overnight. We were charged over $400 and for what? Our family is extremely disappointed in this center and would much prefer to travel far and wide for another vet clinic if we require a vet outside of the usual hours of our preferred veterinary practice. After leaving the AEC, we took our cat directly to our local vet, and she is now being cared for properly (and overnight). Tomorrow morning my cat will have part of her tail amputated as an urgent operation. Thank goodness for the support of our regular vet.
7 years ago (29-10-2017)
Pros: open all hours (or near enough to it), and have dealt effectively with our dogs, and my MILs dogs in the past. If you need acute treatment for your pet at odd hours, this is the place to go. Cons: literally everything else. Waiting times, bedside manner, facilities, prices, and their attitude to customer retention is astounding. I'm a repeat customer (courtesy a pair of daft and curious dogs) who has spent thousands in the past with AEC. I asked to pay a deposit upfront and remainder in two days, in the possible event of expensive surgery resulting from a consultation. Of course their answer was to refuse to even see the dog for a consultation. My advice is that if you have any possible alternative, take it. I'll only be back if said dog does require a procedure overnight and the local clinic can't do it.
7 years ago (12-12-2017)
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