Woolworths The Valley

Great deal in today's climate for easiyo yoghurtnnHeaps of good deals here if you shop smarter New Zealand,nnThey have a tasty bakery section,nHot cross buns here are always on point when in season. The 40% chocolate biscuits are the best, with a good range of buns and breads. Usually get a decent bag of 6 rolls for burgers.nnEasy as self check out in and out under 5 minutes

I am deeply disappointed with my recent experience at Woolworths. The cashier, an older woman with white hair and black glasses, displayed clear racial discrimination. As an Asia family, we were treated coldly, without a smile or greeting. When my child politely said “Hi and thank you,” she showed no reaction and completely ignored us. However, the white customers behind us were welcomed with warmth, smiles, and friendly conversation.nnSuch behavior is unacceptable, especially in a company that should value diversity and inclusivity. I hope Woolworths takes this issue seriously and provides appropriate training to ensure all customers are treated with respect and kindness, regardless of their background.

Are we packing our own groceries now at normal checkout,, I have to every time I go in?nUpdate 2 years later 2025nIt is so rude to turn your back on a customer at checkout while still there collecting groceries, just because transaction is done doesn’t mean I get fobbed off!

The amount of times I've had to go back because they haven't put my full order together for pick up is frustrating

In the store today. Bought a hot chicken. What's going on there, no more heatproof/leakproof bags. Told by a staff member that's how it is now and they are not allowed to help customers with any bags. Checkout lady also said yes, they do leak, not good for health and safety hot chicken in a normal bag.nBad customer service...nBought recently hot cross buns. Terrible quality, no flavor. Very dry and unappetizing...