White Cross Dental Henderson

I had the best experience with White Cross Dental on Christmas Eve. I was seen by Dr Gayatri Singh who was gentle and explained everything well with the options I had. Her dental assistant Annie was just as lovely, they both helped me feel relaxed and at ease through the whole process. The receptionist Wendy was friendly and welcoming. All round great experience, thank you

This place is amazing im so glad i came across it today same day appointment told them i was in pain straight away they got a time in for me!! staff here so friendly and welcoming make you feel like at home there so helpful guide you through everything Dr G Singh shes so nice i was so happy that i found someone like her who is so calm and patient and makes you feel super comfortable! This is one of the best dentist ive come across in west auckland! and that actually care about you and will do everything to fix whatever the tooth problem is! affordable price too!! Thank you White Cross Dental for looking after me!! you ladies are amazing!!

Called for an urgent appointment and they were able to squeeze us in the same day, they were so nice and made us feel super comfortable. Won't be going anywhere else! Thank you Dr Surbhi Patel no pain anymore.

One of the worst dentist I have ever visited. I went for some tooth ace, ended up spending $1500, still my tooth hurts. Dentist replaced crown for no reason, while replacing the crown she over grinded my tooth exposing the nerves. Also she grinded tooth's around the crown, exposing those nerves too, now my whole right of mouth hurts. She was rude and never walked me through the process after treatment. I went to other dentist to get temporary relief, using those medications since 1 year now. Shame on you and your dentist degree. There is more to the story, maybe later.

BEWARE. I should have read the comments before going to this place. I went there for a simple filling and asked by the dentist to have an xray done. After she has done the xray she said everything looks fine and started cleaning for the filling. I had to stop her in the middle and then realized there is now a big hole in my teeth. She said she has to do it to clean everything, she would have told me before even starting that she will make a hole. But this is not the worst part. Then she started drilling and I found it a bit unusual because I have had fillings before. But she kept doing it until I felt a sharp pain, she asked me to take a local anesthesia, being pregnant I was a bit reluctant and she said not much is left , so I decided to bear a little pain. Was very confused that why she drilling deeper and deeper. When the pain became in-tolerable I asked her to give me the injection. Pain never stopped and she re-filled the anesthesia 4 times. For half an hour job she then kept drilling and by the end I have lost half of my tooth. It took her hour and a half to finish it. So when I was leaving , her assistant handed me a pamphlet that says what Deep filling is , I literally had tears in my eyes because of this traumatizing experience. She never even explained me before starting the treatment that it is going to be a deep filling, if known I would have left the clinic straight away. She started drilling without even explaining anything and I don't think I needed one to be honest. Was in pain for 2 days and had to take panadols.

Lovely friendly receptionist & Awesome Dentist made sure each step was explained which is a priority for kids makes it a lot easier as it takes away the fear he also done a thorough check before we left and explained the X-rays taken as a caution, overall no hesitations on Recommending them for a Great service Thankyou

Too easy, even on a public holiday. Extraction with no pain performed. Great price too. Not a fancy witing room, which is fine with me, I went to get my tooth fixed, not sit on the finest leather suite while admiring astonshing wall hangings! I shall, without question, return and recommend. Thanks

From the get go, the receptionists customer service was excellent. Even more the dentist Gayatri, and the nurses Karen and Tatiana had made the removal of my wisdom teeth today the most comfortable dentistry experience I've had. A+ service to them.

EDIT on 16/11/2021: I am adding this comment after the fact…My daughter has been back to this same dentist to have her stitches removed. Before treating her again the Dentist had personally apologised to my daughter. My daughter said that the apology was genuine and I am glad that he did apologise. A slightly calmed down Mother. NOT F$&@@$ ACCEPTABLE!!! My pregnant 20 year old daughter made an appointment for an extraction due to massive tooth ache for a week. She could not bear the pain. Coming into white cross dental she was treated by Dentist R Saini. Who told her the treatment would take 30 minutes. Her appontment was at 3pm and she had messaged me that the dentist had put the anaesthesia in and that she wouldnt be long. 3 and a half hours later!!! She was still in there, we phoned reception more than once to find out anything and no answer!!! so I went in to see if everything was ok!!! The dental assistant apologised and said that she had “called it” a few times but the dentist continued. At this point my daughter was off the seat and the dentist went to write a script. My daughter looked traumatised and had been crying. She said she felt everything!!! The drill!! The pulling!!! The stitches!!! She kept putting her hand up to her cheek and dentist would tell her to put her hand down. My daughter said her body was shaking uncontollably and the pain was the worst she ever felt in her life! This treatment cost $480.00!!! No apology from the dentist! No explanation. The assistant was the only one concerned and no one listened to her!!! Almost 4 hours of dentistry pain for a young woman 4 months pregnant is NOT ACCEPTABLE! My daughter already had trust issues with the dentist and now she is traumatised for life!!! Not F$&$&$ acceptable!!! Very very angry Mother!!!

Very disappointed with the way I was treated. The questions I asked regarding reactions to the meds they gave me got shut down and told it was something I was doing. Dentist Gayatri was rude. I was told by 2 seperate nurses that my final checkup was free prior to this appt, so they made my check-up appointment. Due to recent Covid lockdowns, it was rescheduled 3 separate times understandable. But, as i was leaving my appointment, I was told that I had to pay due to “it being during Covid” which I was not informed of prior. Only 1 nurse was lovely and made me feel good while leaving the dentist. I wont be returning here. Against peoples recommendations of not going here, i did, i wish i listened.