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Torpedo7 Christchurch

  1. Canterbury
  2. Chri̇stchurch Sporti̇ng Goods Store

Reviews, get directions and contact details for Torpedo7 Christchurch

Torpedo7 Christchurch
Address: 90 Clarence Street, Riccarton, Christchurch 8011, New Zealand
Phone: 03 365 2178
State: Canterbury
City: Christchurch
Zip Code: 8011


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews
Shocking service. Don't bother ordering click and collect, ordered some items on Friday assuming the would be ready for collection on Saturday morning, 5 days later the order still isn't ready to collect. Tried calling 6 times to see where it was and no one picked up the phone. Go into the store and apparently the items not in stock even though the website clearly states it is
I recently purchased a bike from Torpedo7 and I couldn’t be happier with my experience! The bike is top-notch-smooth, sturdy and perfect for my needs. The quality exceeded my expectations and I’m loving every ride!nnSpecial shoutout to Adam for his outstanding service! He was incredibly knowledgeable, patient and went above and beyond to ensure I got the right bike. He made the entire process smooth and enjoyable. Thanks Adam for your excellent support, I’ll definitely be back for future gear!
Bike shop were amazing. This week they diagnosed the problem with my bike and offered to fix it then and there even when they were technically finished for the day which I would not expect anyone to do. I normally don't give reviews but felt like they really deserved 5 stars.
Went into store to try and purchase a bike for our daughter. Staff were unhelpful, wasn't able to size our daughter for a bike and made no effort to. Went off to another bike store and they bent over backwards to help us - and ended up with a sale.nnThis is not our first experience like this at Torpedo 7 Tower Junction, but it will definitely be our last.
Bikes buyers: be aware as Torpedo7 will do everything to get out of their warranty obligations.nnI bought a $4000 Giant Trance on New Year's Day from this store and it showed some scratches on the frame which the salesperson mentioned were caused by previous test rides. I didn't pay too much attention as I was in a hurry and was happy that there were all cosmetic. Just before I left the store, the chain came off and they realized the rear derailleur arm was bent the alarm bell rang then and they straightened it. It was clearly abused by previous demo riders. I was traveling back to Auckland so didn't spend too much time inspecting all the other parts of the bike.nUpon returning and closer inspection, it shows excessive damages and some were not highlighted to me. I dropped the bike off at their New Market store on 4th Jan immediately and requested a resolution. Since then, they have gone in circles amongst stores and their customer care who said it's not their problem and none wanted to accept responsibility.nWorst still, multiple staff members accused me of damaging the bike while in transit and buying the 'damaged' bike knowingly despite the fact I bought it on promo paying full price and Evo Cycle was selling the same bike for the same price.  Moreover, I showed them the car Land Cruiser Prado I transported it in all seats laying flat and with an additional mat I specifically bought from Bunnings for the trip. It is extremely disappointing as no sane person would buy a $4000 bike and not look after it carefully.  I wish they spent less energy accusing fees paying customers and focusing on looking after customers, looking after their bikes in store, and improving their internal processes.nnWill not be shopping at Torpedo7 again and will be making a complaint under the Consumer Guarantees Act.
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Torpedo7 Christchurch map

Directions to Torpedo7 Christchurch with public transportation

Whiteleigh Ave near Troup Dr 80 meters
120
Oc
Whiteleigh Ave near Troup Dr 150 meters
120
Oa
Clarence St near Lyndon St 180 meters
120
Oa
Clarence St near Lyndon St 190 meters
120
Oc
Mandeville St 190 meters
140

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