Torbay Medical Centre

Been going to Tor bay medical for years and have had similar encounters to this.nCalled in to speak about a very sensitive and time dependent topic and was redirected to a male nurse who was just utterly rude and unprofessional. When telling him that our my health app wasn’t showing results and that they hadn’t been for the past week - but were promised the next day after appointment. he then proceeded to tell us to “chill out” in a rude and egotistical tone while we were just trying to explain that they weren’t showing - over a topic that was very sensitive. Super unprofessional from someone who is a trained professional.

I was very impressed with my first visit with Dr. Maja as the appointment was seamless and thorough from start to finish.nnDr. Maja took the time to ask detailed questions and listened attentively to my concerns. This led to a productive and collaborative discussion about my health, and I felt confident in her decisions. I also want to mention how helpful the reception staff was and that the medical suites are spacious and comfortable.nnI had a great overall experience and highly recommend Dr. Maja for her proactive, yet compassionate approach. Ek beveel Dr. Maja ten sterkste aan by my mede Saffas ;nnPS: The nurse who drew my blood was also very skilled and gentle.

Catherine the receptionist was super rude and unhelpful. I called this morning because my appointment had been rescheduled. To ask why? They weren’t aware. I asked for the next available appointment as my doctor is very busy. She let me know it’s a week away from when I was booked. So I said could I please take the appointment. She didn’t even tell me what time so I asked. She said 8:30 and I asked if I may have a later time as I live quite far. She snapped at me and said no I will have to book it for another day. So I said ok? Can we just leave it as 8:30, I will make it work? She hung up on me with no confirmation. Also when trying to speak to the manager to make a complaint about this I was told it was my fault and that she spoke to me fine. Thanks for that appreciate you letting your staff be unprofessional and rude.

I have been so impressed by the reception staff at this practice. They are efficient, approachable and always have a smile and kind faces. When you are feeling at your most vulnerable that is exactly what you need. It isn’t the same everywhere and it just needs to be acknowledged here. Thank you ladies.

I e-mailed David on Sunday afternoon on Mind my Health, giving some symptoms. He e-mailed back saying come and see me. I had an appointment for 4.30pm on Monday when he asked me to go for a Chest X-ray at Pinehill. Arrived at 8am, was first in and the X-ray was finished by 8.15am. At 9.45am I got a message to collect my meds at the chemist. By 10.15am I had all my meds in my hand and started them.nWhat a great service! Brilliant all round! Well done, the whole team!

Directions to Torbay Medical Centre with public transportation

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