Millennium Hotel New Plymouth Waterfront

This is not a luxury hotel. They advertise a pool which they do not own and you have to drive five minutes to get to it. The rooms are very dated and the ocean view room has the tiniest sliver of an ocean view. We paid quite a lot to have laundry done and were told it would take two hours and be put in our room for our return. It took about five hours and they had no idea when it would be done when we asked where it was. Then they hurriedly got it done, folded some of it and threw the rest in the bag. Some of it was still wet. Then they called us and made us come back down and get it after we had just finally checked in to the room. We’re not picky people but this is just bad customer service. One of the people at the front desk was particularly unpleasant and unhelpful. The other two front desk people we encountered were delightful, so it’s really too bad everyone isn’t on the same page. What’s crazy is that they were only half booked as well and not very busy.

This is a great example of how excellent service can help cure some shortcomings. The rooms are ok, but there is more maintenance and upkeep required. The bathroom sink is very old, the bath itself a bit damaged, etc. And our AC wasn't working. BUT... every member of staff was warm, friendly and helpful. And the lady on the front desk moved us within 5 mins to a different room where the AC did work. So, whilst the rooms are ok, the service is above and beyond!

An awesome place to stay. We went with people who were physically disabled and the staff were amazing, so helpful, kind and friendly. The rooms were spacious and really clean. A great experience

Room is very tidy. The workers are very kind and will help you. The location is very good, close to the beach and many stores, would recommend for its price.

Long story short. It is a great place, quiet rooms and a good breakfast. Beds are too soft for me. I was waking up with low back pain and tossing and turning many times. If you are looking for a hotel to turn up anytime and park your vehicle, this is not the place for you. Here you will need to plan ahead or you will be parking on the street for a fee. I would score this hotel 4 out 5, but with the abovementioned it will be 2 out 5.