Millennium Hotel New Plymouth Waterfront

This is a great example of how excellent service can help cure some shortcomings. The rooms are ok, but there is more maintenance and upkeep required. The bathroom sink is very old, the bath itself a bit damaged, etc. And our AC wasn't working. BUT... every member of staff was warm, friendly and helpful. And the lady on the front desk moved us within 5 mins to a different room where the AC did work. So, whilst the rooms are ok, the service is above and beyond!

An awesome place to stay. We went with people who were physically disabled and the staff were amazing, so helpful, kind and friendly. The rooms were spacious and really clean. A great experience

Room is very tidy. The workers are very kind and will help you. The location is very good, close to the beach and many stores, would recommend for its price.

Booked the penthouse but should not be classed as such... dirty sink, torn curtains , cloudy shower glass needs a good clean caused by lime scale, noisy air conditioner, missing bulb in lights in bathroom. Shakira front desk only person that deserves 5 stars. Stove for cooking but no plates supplied... purely for show... not worth half the room value and the entire room needs a refurbish - blinds needed dusging

Long story short. It is a great place, quiet rooms and a good breakfast. Beds are too soft for me. I was waking up with low back pain and tossing and turning many times. If you are looking for a hotel to turn up anytime and park your vehicle, this is not the place for you. Here you will need to plan ahead or you will be parking on the street for a fee. I would score this hotel 4 out 5, but with the abovementioned it will be 2 out 5.