FreshChoice City Market

Surprised that the fresh-produce section is not larger. Lots of NZ beers in cans, including several low-alcohol options. Many vegan items around the store, including a small “Health foods” section and a Magnum vegan almond ice-cream bar in the cooler before the checkout area. Also, some packets of Wattie’s Plant Proteinz meals.

I am a regular customer at your supermarket and usually have a good experience when I shop there. However, today I felt quite uncomfortable.nnDuring my break, I came in for a quick snack and when I got to the self-checkout, I realised I had forgotten my phone I always pay with Apple Pay. I let the staff member know that I would be right back, went upstairs to grab my phone from work, and then returned to purchase the exact same item around $2.nnWhen I came back, the security guard stood directly behind me while I paid, and after I completed the transaction he said, “You’re good now.” The way he stood over me and the tone he used made me feel as though I had done something wrong, even though I had been open with the staff about stepping out to get my phone.nnI understand security is important, but this approach felt rude and unnecessary, and it made me feel very uncomfortable as a loyal customer.

Considering this is an urban grocery store in a downtown shopping center, I was quite pleased with the selection. I had no problem finding sandwiches and chips and all sorts of snacks to bring back to the hotel room and would be my driving snacks. The store is nicely laid out with lots of options.nnSelf-checkout worked well and I had no problem using my American credit card to pay for my stuff.

Unprofessional and intrusive behaviour from security staffnnI had a very disappointing experience at FreshChoice Christchurch City Centre on [16 July ] While I was at the self-service checkout paying for my groceries cash first, then card, the security guard suddenly intervened in the middle of my transaction and took over the cash payment without asking.nnI did not request any help, and there was no reason to assume anything was wrong. I was tidy, calm, and clearly just a regular customer. This kind of behaviour felt intrusive, rude, and completely unprofessional.nnIf there’s a need to check receipts or verify payments, I fully understand — but staff should wait until the customer has finished their transaction and approach respectfully, not interrupt and take over. This experience left me feeling disrespected and very uncomfortable.nnI expect better service and professionalism from a central city supermarket.

This review is for the Lil Ruby coffee bar in this supermarket. The coffee isn't bad and at times in the morning they have a $3 / 8Oz coffee which is good value. The staff are friendly and try to meet customers' requirements. They have a few small tables for two people. Happy to try them again. Thank you.

Directions to FreshChoice City Market with public transportation

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