Copthorne Hotel Rotorua

CONSnnWifi was extremely slow. The hotel description says smart tv yet when we tried to cast to it, it said no internet connection we also couldn’t screen mirror to the TV we called front reception who said you couldn’t do both.nnThe first night we stayed the hotel refillable shampoo and body wash bottles were near empty we came back after the room was serviced and they were still empty.nnThere was 2 spoons 2 mugs and 2 wine glasses in the room. We went down to the restaurant to ask for a bowl to feed our toddler breakfast and was told no you couldn’t take the bowl back to the room.nnThere was only a push lock on the door from the outside of the room there was no way to lock ther door from the inside we had a toddler in our room and ended up putting our suitcases in front of the door so she couldn’t get to the door handle or she would be able to open it.nnThe showers were old and water dribbled out from the faucet. The water pressure was bad but I’m not sure if that was because we were in the fourth floor.nnParking was an absolute nightmare however we were there a very busy weekend.nnPROSnnWas in a good location.nnRooms were warm and beds were comfortable. Staff were helpful but barely seen any during our two day stay.nnUltimately, we only needed a place to shower and to sleep in Rotorua which the Copthorne provided us. Would I choose to spend a relaxing enjoyable weekend here again ? NO.

Our stay at Capthorne Hotel in Rotorua was fantastic! From check-in, the service was exceptional, thanks to an amazing staff member who went above and beyond. He explained all the hotel services clearly and made us feel welcome. When we needed to warm up milk for our little one and found no microwave, we called reception, and they kindly warmed up our meals for us, even though the dinner buffet had closed. The rooms were great, and the staff's kindness made our stay even more special.

We spent 2 nights here and found it fantastic. After reading reviews we felt slightly apprehensive if it was a good choice. We ended up being pleasantly surprised. The room was super clean and beds were comfy.nAdmittedly it is a bit dated but that's not really a worry for us. The spa and heated pool were fantastic. Especially after doing a marathon. We definitely plan to stay again next year!

Only good thing about the place is the beds , there are no staff anywhere , they take 20 minutes to get to the front of house even though they are just out back , me and my family were gone for the whole day before we left we put a please clean the room sign for the cleaners , keep in mind we left at 8:00am in the morning and arrived back at 5pm in the evening and nothing had been cleaned the room wasn’t touched no one had gone in. Other people were leaving towels out for the staff to collect and they were sat in the same spot for 2 days as we checked out they were still there!!. The spas are barely warm they are NOT HOT at all. Terrible staff barely anyone around limited parking when there are a lot of rooms and a very unwelcoming place to be in.

Old worn and tatty. But comfortable and reasonable value.nStaff are OK nothing special.nGood for families on a budget.nNot great for a business man travelling for business.nRestaurant was dead and menu didn't look that great so I went to Burger King.

Directions to Copthorne Hotel Rotorua with public transportation

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