Cleveland Thermal Motel

Clean and cosy room with plenty of space for 3 people. Nice continental -style breakfast.nPeople were extremely kind and helpful when we had to sort out things after having had an accident with our rental car.nThey even drove us up to the police station and finally to the airport for getting another car.nThanks a lot for the great support!nnAlso worth mentioning: nice mud pools and a swimming pool for free

It was what you would expect for an old establishment but in saying that it did the job and the pool was a highlight being able to enjoy a swim in the winter months. Smaller pools felt a little less appealing and the interior could be improved on to make it more inviting. Great shower pressure comfortable beds but the sheer curtains in the bedroom are shredded and are in urgent need of replacing, also strange having curtains under the sheers which made it difficult to draw the curtains I couldn’t quite understand the reasoning behind this. Nice gesture receiving chocolates on check in and the breakfast was substantial.

We absolutely loved our experience here! The hotel is under new management now and it was a great place to stay!nnParking was easily accessible. Upon arrival they upgraded our room at no cost based on our request to be further from the road, gave us milk and chocolates and were incredibly kind.nnThe rooms have lots of natural lighting and black out curtains to ensure good sleeping! This might seem silly but the water pressure in the shower was AMAZING. The beds were comfy and each room has an air purifier which was perfect for how many thermal pools we were in. They also have three pools to soak in! One is more of a family friendly pool, and then there were two geothermal pools in back.nnVery affordable, close to everything, daily room cleaning, and great customer service.

This is my second review this weekend. The first was the beginning of our stay and this is at the end. When we stay at a motel/hotel the way we are greeted pretty much determines our stay and whether or not we will be back. The friendliness upon arrival exceeded our expectation and help was given straight away when hubby couldn't lock our door easy fix. Guest laundry was and added bonus as was the spacious grounds to walk around. Straight across the road from a bakery, fish n chip, vege shop and petrol station for all the staples. Son enjoyed the heated pool and the trampoline. Our beds were comfortable and great shower pressure and kitchenette. We will definitely be back. The little added bonus of choccies for our son and of course us big kids was greatly appreciated lol. We will definitely be back.

A major disappointment...nIt's pretty tough to write this review but after speaking to friends and family we were advised we really should. Booked in November we were late off the mark and accepted the $1600 for 3 nights for two adults and two kids to the premium 2 bedroom motel.nWhen we arrived it was two hours early than check in but our room was ready.nWe picked up the key and as soon as we walked in, we noticed the bathroom was not clean from previous occupants. Sausages left in the freezer and opened milk remained in the fridge.nDamage to walls showed plastering but not painted in several locations... bedrooms and the main sitting lounge.nThe worst was yet to come...nHair blocked the shower drain and there was water built up each time we had a shower.nAt night, we heard this ever increasing vibrating from thd pipes in the wall which woke our kids and us. Honestly it was simply awful. If I read this review I'd be of the opinion they are hard to please but honestly we are very tolerant and respectful. It was honestly awful...nWe know from booking we were buggered because there was no where that had two rooms available and to a standard we thought we were getting!nnRoom service was putting towels at the door and changing the rubbish. No cleaning or making up of the room. Considering $530 Per night...nnNo matter what feedback we receive... cleanliness is not something that should ever have to be requested.nnWe moved onto Napier and the standards of a similar complex of a 4 star rating where significantly more improved.nnIf we sought positives it would be the outdoor pool, the parking and on-site park. After this... it's all downhill.nnWe are honestly scarred by this experience and if you are considering staying here, you will find much better for the money we paid... Never again!nnKevin.

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