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Apex Car Rentals

  1. AUK
  2. Auckland Car Hire

Reviews, get directions and contact details for Apex Car Rentals

"Choose Apex Car Rentals Auckland City for your next car hire and discover why our customers rate us the best car hire company in New Zealand. Apex consistently receives 5-stars for the booking process, transperancy of costs and fees, vehicle availablity, value for money, customer service and overall satisfaction."
Address: 206 Victoria St W , Auckland 1010, AUK, NZ
Phone: 09 307 1063
State: AUK
Zip Code: 1010


Opening Hours

Monday: 08:00-17:00
Tuesday: 08:00-17:00
Wednesday: 08:00-17:00
Thursday: 08:00-17:00
Friday: 08:00-17:00
Saturday: 08:00-17:00
Sunday: 08:00-17:00

Update Info

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Reviews
Surely we can get a call back about our issue? We rented a car on the 23rd of December which was not supplied to us as arranged. Our flight was late and their procedures let them down. Us and another family left stranded. Despite repeated attempts to have this matter rectified with their management team via email, including compensation for the Uber’s I had to take to and from the accomodation in Auckland and the extra day rental that we could not use because they forgot to supply our car we are still to talk to an actual human being. I’d suggest that you be very careful renting a car here. Maybe we are the exception rather than the rule but I’m judging them on how they’ve handled my problem and they have handled it in a very poor manner. These guys are owned by Avis but they certainly don’t have the care and attention to detail that Avis have.
I was deeply touched by hospitality after a long drive from Roturua. Mr. Salish Kumar was extremely helpful to a tourist who came to Auckland for the first time. I will definitely use Apex again.
Despite reading some negative comments posted online I decided to go with Apex car rental for my three weeks road trip in this beautiful country. It was the right decision. We were concerned with driving in the winter, especially on snow covered roads up in the mountain pass. The staff was really helpful in addressing our concert. Picking up our car from the Auckland Apex garage and returning it at Queenstown Airport was a breeze and hassle free.
We have rented cars from Apex quite a few time. Service is good. Staffs are nice. This time we also got an upgraded model for the car we booked. Till now we didn't feel any issue renting cars from Apex. The only reason why I would not give them 5 star is because of the price. I think there are other rental companies which offers cheaper price that Apex. It would better if they could lower their price a bit.
What a great service, offer and overall super experience, car. They provided ferry ride South to North island on the ferry when nobody else would. Made my drive and trip Chch to Auckland pure pleasure, no hiccups and really amazing. Thanks and will be back!
If you use Apex take out the $0 excess as they make you pay excess regardless of who is at fault even if the other driver is fully insured and you have all their details. They should be more upfront about this i.e. not just the fine print. Most people would not think that would be a policy.
DO NOT USE APEX RENTALS IF YOU CARE ABOUT YOUR SAFETY apexrentals.co.nz. I should have read the customer reviews before hiring a vehicle through this company. The SUV provided was not road worthy and I was asked to return the car mid-way through my travels around the North Island. Another side note, there is a lack of professionalism regarding how the company treats their customers. The branch managers and operations manager need to be schooled on how to communicate clearly. I would strongly suggest that the branch/operations managers take a customer service course or simply find a job that suits your competency levels.
*Very Disappointed* I wish I could give zero stars for the customer service. Don't make promises if you can't fulfill them. 1. Staff is rude specially the guy named Sachin not sure was rude from the very first second of the conversation until I told him off and refused to talk to him. 2. Called the office before booking and they promised they will provide overnight parking and I can come in at 8am next day to return the car keys. When we went there for pick up they said they can't provide any parking and asked for the proof of such commitment. WHO RECORDS THE PHONE CALLS BRO? 3. The Guy called someone probably his manager and told "the customer wants a free parking". NOOOO... This is what you promised the customer prior to the booking. 4. Offered extra few hours in exchange of the parking because I told them I am going to write a feedback about my experience. 5. Wasted 30-40 minutes arguing with me. 6. Returning the car was easy. 7. Car was clean and new. For the management to look after my complaint, here is the agreement No. - 1377868 Thank you.
While the car was of decent condition, the service is completely unacceptable. I had a long wait to pick up the car and same issue for drop off. Please check with them and correct the fuel gauge before accepting the car. For a 0.3 tank difference, I was almost charged $50++ which amounts to the full tank cost!
The car was very reasonable price wise. Condition was less than average. The waiting time to collect was appalling. Staff were nice but seemed stressed, understaffed, poorly managed operation. Inadequate info on toll roads leading to stress for myself and wife and paying over 100 times more for the road toll than we needed to months later - they just politely told me it was my fault - too bad. Never again.
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