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ANZ Sylvia Park Branch

  1. Auckland
  2. Auckland Bank

Reviews, get directions and contact details for ANZ Sylvia Park Branch

ANZ Sylvia Park Branch
Address: 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand
Phone: 0800 269 296
State: Auckland
City: Auckland
Zip Code: 1060


Opening Hours

Monday: 9:30 AM – 4:30 PM
Tuesday: 9:30 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:30 AM – 4:30 PM
Sunday: 10:00 AM – 4:30 PM

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Reviews
I just want to take a moment to sincerely thank Priyanka at ANZ Sylvia Park for the incredible service she provided us.nnFrom the moment we sat down with her, she made us feel genuinely welcomed and supported. Priyanka took the time to really understand our situation and explained everything clearly, with so much patience and care. What stood out the most was her kindness. She didn’t just help us with our banking needs, she made the whole experience feel easy and reassuring during what could have been a stressful time.nnHer professionalism, attention to detail, and warm approach truly made a difference. It’s rare to come across someone who combines expertise with such a personal touch.nnThank you so much, Priyanka, for going above and beyond. We truly appreciate your help and are so grateful for your support.Godbless and more power to ANZ - Sylvia park
Really disappointed with the service my mum and our family have received from ANZ Sylvia Park. In December 2025, an unauthorised withdrawal was made from a joint account between my mum who lives in the South Island and another woman in Auckland person who withdrew the money. Both signatures are meant to be required for any withdrawals from that account whatsoever, but somehow one went through without authorisation or any notice to my mum. We only found out when mum went into the bank in January of 2026.nnANZ has admitted it was their mistake, which we appreciate, but the way the Sylvia Park branch handled things has been pretty awful. The person supposedly managing this case, Ana Faiva, has been unhelpful and unprofessional in her communication with mum and us. She even asked us for the other woman’s personal contact details over the phone, saying she thought it was fine because we are family. That is not appropriate or professional at all, especially coming from a supposed branch manager.nnAna also admitted that the issue was ANZ’s fault, yet somehow we have been told as first thing, to chase up the other account holder ourselves to get our money back. That is ridiculous. If ANZ made the error, ANZ should be fixing it.nnOverall, we have been left really frustrated and disappointed, both with the teller who processed the unauthorised withdrawal and with how the Sylvia Park branch has handled the situation. ANZ really needs to take responsibility and do better with communication and customer service.
On Sundays, they actually close at 4pm I learned, Google says 4:30pm. I went in just before 4 and they were ready to close. I was about to go home but Priyanka was very lovely and helped out! Thank you for your help
I went to open up and create an account and the indian lady worker asked me why i wanted to open up an account , i told her it was to open up an bank acc so i can have one as i dont have one here as ive just returned from australia . she kept repeating herself and asking why the purpose i wanted to open an account even though i told her it was so i can have a bank acc here , then she wouldnt accept my nz license which is still valid . and my address is on there , she wouldnt accept that as proof of address . She seemed very incompetent , and also giving me a fake smile while denying all my request . it was still morning and there was hardly anyone in the branch …i dont recommend this branch or anz in general . go somewhere better . . i had multiple ID’s on me and she wouldnt accept it . useless …
Most rude woman I have ever encountered. Incredibly condescending, scoffing and treating me like I am stupid, when I was just exchanging a $20 note for change as the machines at the front are inaccessible. Too bad I didn’t have my glasses on to read her name tag. Thanks.
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ANZ Sylvia Park Branch map

Directions to ANZ Sylvia Park Branch with public transportation

Sylvia Park 90 meters
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RBE
Sylvia Park Train Station 120 meters
Eastern
Longford Street 120 meters
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Longford Street 130 meters
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Countdown Mount Wellington 220 meters
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