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ANZ Sylvia Park Branch

  1. Auckland
  2. Auckland Bank

Reviews, get directions and contact details for ANZ Sylvia Park Branch

ANZ Sylvia Park Branch
Address: 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand
Phone: 0800 269 296
State: Auckland
City: Auckland
Zip Code: 1060


Opening Hours

Monday: 9:30 AM – 4:30 PM
Tuesday: 9:30 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:30 AM – 4:30 PM
Sunday: 10:00 AM – 4:30 PM

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Reviews
I am writing to express my disappointment with the level of customer service I have consistently experienced at this ANZ branch. On several occasions, I have encountered tellers who were noticeably impolite and displayed passive-aggressive behavior. This has made my visits to the branch unpleasant and frustrating.nAdditionally, there have been ongoing issues with the ATM change machine, such as its inability to accept $20 or $50 notes regardless of how they are inserted. At times, the machine has also been out of smaller denominations like $10s and $5s, requiring customers to queue up inside the branch for assistance.nnWhen seeking help for these issues, I have unfortunately been met with unhelpful attitudes and condescending responses from the tellers. During my most recent visit on August 7th at approximately 4:20 PM, I was particularly disappointed by the demeanor of the teller who assisted me. The interaction left me feeling disrespected and I felt as though I was not taken seriously.nnWhile I understand that everyone can have difficult days, I believe it is essential—especially in customer-facing roles—to maintain a professional and respectful attitude. All customers deserve to be treated with courtesy and understanding regardless of what they look like.nA positive and respectful attitude from staff goes a long way in ensuring customers feel valued and supported.
ANZ Sylvia Park is conveniently located inside a mall and near transportation.nnI was assisted by Ms. Shamrul and she was lovely in helping me open my account. She assisted me every step of the process and helped immensely in making the process as smooth and as hassle-free as possible.nnI commend her for her efforts and genuine care in customer service.
Would like to thank Mr Ziafil for assisting us in ANZ bank Sylvia Park.nThe process went smoothly and efficiently to set up our accounts.nHe was very friendly, attentive and handled our service timely.nBesides, as we were facing transportation difficulties, Mr Ziafil arranged a virtual appointment for us which was really helpful and avoided the need of travelling.nOnce again, Thank you Mr Ziafil for your excellent service and support.
Awful service, apparently takes 3 or them to print documents for one client. I got tired or waiting for them to take their jobs seriously lots of chatting so left. I'll be looking elsewhere for my banking needs. The incompetency is palpable.
Chhay Ly from the Sylvia Park branch has been a great personal banker when assisting me. He always promptly responds to emails and he's is willing to go the extra mile. He has an uplifting personality and 10/10 would recommend him to anyone.
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ANZ Sylvia Park Branch map

Directions to ANZ Sylvia Park Branch with public transportation

Sylvia Park 90 meters
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RBE
Sylvia Park Train Station 120 meters
Eastern
Longford Street 120 meters
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74
782
Longford Street 130 meters
66
74
782
Countdown Mount Wellington 220 meters
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782

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