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Woolworths Innaloo

  1. Innaloo
  2. Osborne Park Grocery Or Supermarket

Reviews, get directions and contact details for Woolworths Innaloo

Woolworths Innaloo
Address: 384 Scarborough Beach Rd, Innaloo WA 6018, Australia
Phone: (08) 6318 9969
State: Western Australia
City: Innaloo
Zip Code: 6018


Opening Hours

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
This incident happened on 9th July 2025 between 1850-1915 hours in Innaloo Shopping Centre, WA. I was out with my family and we split to make out own purchases. I headed to this centre bought some products and checked out. I went and met my wife who said the products that I bought were not to her specification and I had to go to the same Woolies and ask for refund - the problem was that they did not have things we were looking for and I had instead bought a small one of the same brand and another similar product as the one I was looking for was not in the bigger size. Now the problem was the following:nn- I waited in the manned-check out and found out that it was different from the other service desk. That service desk was unmanned that time and then landed up waiting for sometime.n- Enters someone in the counter a lady where I presented my product to be returned. She said it was a matter of ‘change of mind’ and I quietly exited the centre. However, I thought I will exchange it with the product we were looking for in another store i thought I might run my luck there and came back to the same counter to check whether I could do that. They’re right in front of me the lady who did not refund me refunded a customer and took two bags of nappies back. As i now approach her why I cannot get the refund, she said that it was bought that same day. I said it was the same with me. She said she needs to talk with another person and hollered someone over the self-checkout area. She told me that I can exchange/refund, am not sure, as I still have 28 days with me. He was too engaged at that time - I was fine waiting. She left the counter and then started assisting customer in the self-check out area. It took good 5 minutes for them to come to communicate between each other and man the counter. The lady just did not come i understand woolworths was awfully understaffed today? I leave the judgement to themselves.nn- Up came a gentleman named his name was David as I later asked the same lady when I was hopelessly exiting as he did not have badge at the time of him explaining me about refund policy. He said I could take other products but would not be able to refund. I said I would like to have a bigger container instead and if they have it I would happily exchange and not look for refund anyways. He insisted and told me off of course saying all the policy changes since 5 years ago which I am not aware of because I have done refund few times before without the hassle these people put me through today. He beats around the bush to make his point understandable because I worked in retail industry myself but he said he cannot do it. I asked whether I could exchange it in another woollies and he said yes nearby stores but not like in NSW he repeated it again I was not amused when he said that as who on earth would travel there to exchange. That’s not being professional. Sorry was never uttered once. And all the while I was cool.n- Counters should be manned I believen- Staff should have badgesn- Is refund policy different for different customer? Is the policy at the mercy of the implementers on the floor?n- Refund policies should be placed everywhere in the store or screen prompt at the checkout.
The lady at the self service checkout evening time should learn how to speak to the customer. She may have skipped her induction training. Such a rude and mannerless lady at the customer service.
Woolworths is great for what it is but, Nerma, at the self service was quite rude to me. She stepped in front of me as I tried to leave and abruptly asked to check my bag. I wouldn't mind only while I was processing my goods, I tried to get her attention to come and help me and she clearly ignored me. Not on Woolworths!
I bought some vitamins from the store the other day for my husband . Unfortunately it was not the right magnesium. I walked out of the store only for 20 minutes and during this time i called hubby .nI returned to the customer service desk kiosk snd asked for a refund. Was Told it was a policy from Covid days that returns such as this is not possible. There is no Covid pandemic NOW RIGHT.!!!!!!!nAt the service desk i called hubby who spoke to the customer service and he asked to speak to the duty manager.nThe duty manager WAS LOST IN SPACE and never returned the phone call as requested.nTwo days later im writing this .nVery bad customer service . Promises never kept .Lip Service Only .nWhat added insult to injury i was at the Chemist Warehouse today and the same product was $12 dollars cheaper .nGo figure that one Woolies, useless and as far as the fresh food people, thats a joke too.
I booked ‘Direct to Boot’ because I’m unable to lift heavy items after surgery, yet the staff member simply handed me the trolley and walked off. On top of that, a third of my order - 10 items worth nearly $50 - was missing, despite Woolworths confirming everything was included. I understand the occasional mistake, but missing 10 items is unacceptable. This was incredibly inconvenient and a waste of time—at that point, I may as well have just done the shopping myself.
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