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Whitcoulls South City

  1. Christchurch
  2. Christchurch Store

Reviews, get directions and contact details for Whitcoulls South City

Whitcoulls South City
Address: South City Shopping Centre 95/555 Colombo St, Christchurch Central, Christchurch 8011, New Zealand
Phone: 03-977 3562
State: Canterbury
City: Christchurch
Zip Code: 8011


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
My daughter was in there today and she has social anxiety so it's a big deal for her to interact with staff. The man on the checkout was quite rude to her which actually has now made her anxiety worse. Poor customer experience.
Great shop I love going in here to pick up books after work, the staff are friendly even when I fumble finding my rewards card... every single time
Whitcoulls seems to hire only friendly staff, always impressed with the people that work there.
Great. My boy wandered in here choosing things. Good variety of stock although I noticed prices are higher than thecearehouse for some toys.
Small store so did not have what I wanted. Service was fantastic in finding which store had it in stock!
Where retail goes to die. The saddest book store in town. Proof that Whitcoulls NZ is sinking into oblivion. Whitcoulls South City has it all: drab facilities, low stock, and terrible customer service. The unpleasant employees are incredibly unhelpful. Expect long waiting periods, uncomfortable silences, and fake grins that are as false as the teeth in a cadaver. This is a place where books go to die. As, apparently, do career aspirations. There is a complete lack of knowledge or enthusiasm. This used to be a good store under manager Craig Anthony, years ago. Now it's one big flickering neon sign that says: "We Gave Up". I've been in here twice, and both times felt sorry for anyone trapped there. The store is so unappealing now and the service so miserable that I half expect a sign behind the counter which somehow is always messy with loose papers? proclaiming: "We hate being at Whitcoulls South City as much as you do". It's hard to describe how unappealing Whitcoulls South City is to potential customers. Imagine throwing a bad yellow toupee on a sallow-faced Trump lookalike, and sending it to a children's birthday party as a creepy clown. That's the vibes.
Very difficult to review the customer service as there was none. No greeting even tho we were the only customers in the shop, no offer of help, no bag offered to put the 5 purchases into and no ‘thank you’ as I paid over my $130.00!! Over all a very poor customer service experience. After being a mystery shopper for 6 years I feel the basics in retail customer service need to be addressed and fast!
Arrived not long before closing to get something specific. They have a good range of board games for kids and adults. Friendly service except she forgot to ask for my loyalty card... I heard the customer after me of similar age to her being asked Oh well. Overall it's a good shop.
It was good but it was hard to get workers to come and help
Great place for stationery. Conveniently located within South City Mall. For the bookworms, there's a huge range to choose from. There's also a limited range of kids' educational toys. Products are priced very reasonably and they have great customer service too.
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