Vodafone

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Address: Shop 46 Caroline Springs Square,, Lake St, Caroline Springs VIC 3023, Australia

Phone: (03) 8372 6881

State: Victoria

City: Caroline Springs

Zip Code: 3023

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Worst service I have received in a long time. Went to pay a bill and the girl working there asked me "why are you here the payment options are on the bill" I said I knew that and wanted to pay in store. She said ok and asked me to come to the counter. She then asked me for my card and I gave her my Eftpos card. She was typing in the system for a few minutes to then tell me it wasnt a credit card and she couldnt use it online I never gave her permission to use my card online nor did she ask me if she could I said it was an Eftpos card and had to be used on the Eftpos machine which she had sitting there. She said 'ohhh ok give me a sec i will check" She checked with a male worked and both returned to serve me. He explained my card cant be used online so they cant take my payment.... I said I know that it cant ,but the eft machine was there and he could take my payment.... He said that was not possible and suggested I went to get cash out to give to him and he would pay MY bill with HIS card online.... I said that was very stupid and unprofessional and walked out  ... Luckily I was only paying someone elses bill and I am not a customer of theirs....

Don’t bother calling customer service, I was on the phone with them for almost an hour with no help, went into the store and the team resolved my issue in a few minutes

USHA Thank you so much. It was nice meeting you. Transaction and interaction I've had with you & your business today, has been extremely pleasant. Just want to say thanks again for your thoroughness, excellent customer service & putting it through.

Best service and always very helpful

We got phone from Usha for myself and my Son.she always help me ,helps me to pay my bills everymonth.gave me very good plan.i can call new Zealand unlimited.we are happy with her services. Really appreciate her customer service.

What a wonderful person I have ever met. I was very angry to quit from Vodafone but she is wise and patient and cooled me down. Finally Ms Usha again tied me up to stay fir 24 months. I am very pleased with the service I got. I would rate her custoner service ability 10/10.

My experience at the Caroline Springs location was great.  I was in desperate need of a new phone and the guru that served me  - Jack, was very knowledgeable about the Samsung product I purchased. I left the store feeling very happy about the service and my new phone.  My second experience at the Caroline Springs location was just as successful as the first. I was served by Jack again, - I was in need of a Factory reset on my current phone & some new accessories. Jack was again, very knowledgeable & friendly and I left the store feeling very happy with the customer service I had received.

Welcoming,fantastic support and friendly service.. helpful and very well educated in the knowledge of the new phones.. thank you..

Big thanks to Arshad/Mgr for the exceptional customer service regarding my order. I am exultant with the phone and the deal the store got me from the company. Speaking with the service team helped me get exactly what i was looking for.  And a bigger thanks to the store HR for an effective recruiting strategy and hiring the right people. You can count on a smooth, professional transaction every time.  CHEERS!!!

I visited your store today and was beyond happy with the service I received. Jeannette was lovely to deal with and it was clear that she had a wealth of product knowledge. Will absolutely be asking for Jeanette next time I am in.

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Reviews, get directions and contact details for Vodafone

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