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Virgin Active

  1. Baulkham Hills
  2. Baulkham Hills Spa
  3. Castle Hill Gym
  4. Baulkham Hills Gym

Reviews, get directions and contact details for Virgin Active

Virgin Active

About

Virgin Active is a leading global health club with world class facilities, a fun and friendly environment with that great Virgin customer service and value for money.

Story

We're gonna work out.

That’s right, you and us. We’re going to be good together. We’re going
to treat you well, never take you for granted and support you; whatever your health goals.

This isn't a gym membership - it’s a healthy relationship. We’re in it together.
We’ll run together, swim, stretch, chat, laugh and sweat together. We’ll even share bananas over cramps.

Take a look at Virgin Active Norwest. We’d love to show you around.

Address: 108/2-8 Brookhollow Ave, Baulkham Hills NSW 2153, Australia
Phone: (02) 8848 6600
ua.moc.evitcanigriv@tsewron
State: New South Wales
City: Baulkham Hills
Zip Code: 2153


Opening Hours

Monday: 5:30 AM – 10:00 PM
Tuesday: 5:30 AM – 10:00 PM
Wednesday: 5:30 AM – 10:00 PM
Thursday: 5:30 AM – 10:00 PM
Friday: 5:30 AM – 9:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM

Update Info

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Reviews
Great facility. It tends to be busy in the early mornings and evenings. It is hard to find parking and customers tend to park in areas where it's not where to park and hard for others to get out of their parking space. Great amount of equipment and group classes. Customer service is so so, depending on the staff on duty. Unless you're skinny and fit, this gym is not for you.
Great facilities overall – well-equipped gym with a pool, spa, sauna, and plenty of group classes to choose from. However, parking is a major downside. Even on a Friday at 10am, it took me 25 minutes to find a spot. Both parking levels were full, and I had to wait in line just to get a space and missed the class!!! Some popular classes like Pilates are very difficult to book. The amount of members might has exceeded the cap…
It’s a solid gym with decent weights and variety of machines. The classes are included with your membership as long as you book. I regularly do grid and boxing and always enjoy Charlie’s classes, good music and always pushes you and just overall great atmosphere. Pool and sauna all under the one roof are great as well.nnWhere VA Norwest lacks are in amenities and cleanliness, along with the forever going battle of finding a parking spot at peak times. There’s lockers constantly out of order and given it’s a regular comment, doesn’t seem like much is being done to resolve this. The cleanliness of the men’s showers and toilets are pretty poor and probably the worst part about this gym. I know they can’t always be sparkling clean but I’ve been to other virgin actives and the standards of cleanliness in the change rooms is far superior to Norwest. If these areas were improved, I would give 4 stars.nnThe other let down is the parking situation where sometimes you can waste 20 - 30 mins looking for a space. People regularly park illegally which just makes it harder to navigate the car park too. I don’t think the car park is something VA can influence much as they are a tenant of the building, but maybe capping your membership might be an idea so new members don’t feel disappointed and also prevent making the situation of parking worse your your existing members. It’s a sucky thing but reality is there’s too many members for what the gym can handle.
Facilities and gym itself were amazing. Had a great experience dealing with Alicia from the customer experience team who helped me with some membership logistics issues. She was friendly, courteous and always put my mind at ease while keeping my experience at the forefront of the discussion. Can’t recommend her service enough, she’s amazing!
It’s my second year as a member and I won’t be re joining for a third. Parking is the main issue, I often miss classes or run out of time to do my work out due to lack of parking and driving in circles for as long as 25 minutes before I can get insidenIf they cant improve the parking they really need to either cap the amount of members they let join or open the gym hours more so the people who can’t come outside of peak hour can still attend, there’s just no point me paying the amount of money I do to go here when I can only come in on days off. Other than the parking, during peak hour there’s not even a treadmill to use, the floor is full and there’s usually a pump class on so I can’t even grab a mat and do floor work. The lockers are always broken and they fill up during peak hour, constantly machines out of order for weeks at a time. Not worth the premium price I’m paying. One playground might be better
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