Total Tools Mitcham

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About

Total Tools Mitcham stock the largest range of the world’s best professional tool brands with expert knowledge and hands on industry experience.

Story

At Total Tools we proudly stand by our motto EVERY TOOL EVERY TRADE.
Total Tools have been passionately servicing Australia for more than 25 years. We stock the widest range of the world’s biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done.
Need a solution to your problem? At Total Tools we KNOW TOOLS and our experienced staff are all too willing to offer professional advice and service with knowledge unrivalled within the industry. Our teams’ ability to provide solutions to your problems firmly establishes Total Tools as the market leader in professional tool retailing for those who use tools for a living.
Your tools are unique or specialised? If you can’t find what you need in the Total Tools Online Store we have more than 7000 products in our stores day to day with access to over 60,000 products nationwide.
Need it fast? At Total Tools we know how important tools are to you and your living and our new online site now provides the ability for you to shop anywhere, anytime. We can deliver your tools directly to your job site providing added convenience to you and most importantly less down time on the job.
As Australia’s largest independent professional tools retailer you can be confident in receiving the best deals, the best prices and latest and greatest product innovations the market has to offer.
A proudly Australian owned and operated franchise network, we continue to grow and expand our unique offering Nation Wide.
Total Tools - Every Tool, Every Trade!

Mission

" EVERY TOOL EVERY TRADE"

Products

Tools for the Professional Tradesman.

"Total Tools Mitcham is your local professional tool shop servicing professional tradies in Mitcham, VIC. We carry a large selection of cordless and corded/electric tools from renowned brands like Milwaukee, Makita, DeWalt, and more. Choose from our huge line of power tools, from jigsaws, saws, table saws, band saws, and chainsaws, all through to drills, angle grinders, sanders, and air compressors. Our range even covers hand tools, welding tools, and tool boxes. You can even purchase your new helmets or heated jackets here! Whatever power tools, kits, or accessories you need - Total Tools got you covered! Shop online or visit any store near you!"

Address: 5/644 Whitehorse Rd, Mitcham VIC 3132, Australia

Phone: (03) 8804 5000

Website

ua.moc.slootlatot@mahctim

State: Victoria

Zip Code: 3132

Opening Hours

Monday: 6:30 AM – 5:30 PM
Tuesday: 6:30 AM – 5:30 PM
Wednesday: 6:30 AM – 5:30 PM
Thursday: 6:30 AM – 5:30 PM
Friday: 6:30 AM – 5:30 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 10:00 AM – 3:00 PM

Update Info

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Reviews

I ordered my circular saw online and it comes as used. Pretty sure that I paid for new one but I had the "almost new condition" one. It seems someone had returned it or it is used for a shop display. Can you explain what happened ?

I was served by Matt for 2 items . Apparently Matt had a bad day. He did not say Hi at all, no greeting whatsoever. At one point he mumbled “in the system?” I did not even realized he is talking to me. Then He pointed to the screen , looked at me and asked “Are you in the system? ” very short , rude and abrupt. It was weird form of asking if I am a member or not. I was but trust me I was so intimidated by his look I forgot that I was a member .  I stuttered, ohh “NO!” And he put his eyes on screen again. Kept typing. Said $14.99 I gathered myself and said “Sorry!!!! I think it should be around $12 or something it seems something is not scanning right. “ I asked my dad which was standing next to me, Dad this ruller was $10 right? Dad said yes I think. Turnd back to tell Matt that the ruller was priced $10 but Matt  was not there . He took off to the isle to check the price . He was pretty quick . When he came back I could feel he Hates my guts even more. Why? !!! I don’t know ‍! Trust me I haven’t done anything wrong or haven’t done anything wrong on purpose. literally I did not have time to annoy him  as was there for 5 second by then. He kept typing and said” $11.20 “ and paused. Said nothing more. I paid and I was waiting for a routine, cold “sorry for that” or “thanks for waiting” “thank you” no! By then I was upset and I was looking at him waiting for a sign of average customer service. He gave me the docket and said “Done” or something like that. I said loudly and sarcastic “Have a great day” . He did not look at me and said “bye!” It was all too hard for Matt. Why he should bother when he can treat his customers like “CRAP” and still have the job? My visit to Total-tools Mitcham was nothing but disappointing.

Very terrible experience here!  I went to this shop and wanted to purchase tools kit around 3000 dollars. I enquired if I could swap out one of the tools in the set for a better model. The first staff had a very bad attitude and told me no. When I want to ask other questions, I tried to ask another employee and he told me he was serving another client. Then I was left there for 5 minutes while one of the three staffs smoked at the door and the other two chatted at the cashier.  Don’t want to spend 1 dollar here at all.

I went in to Mitcham total tools this morning and had a horrible experience.  The staff completely ignored me and when I asked for help one of the staff said I was able to make some swaps in a kit and walked off. I had to go back and ask for assistance to find some additional items 3 times, and all times he wasn’t able to find anything or ask anyone else and made me look by myself while 5 of them were just chatting at the counters.  By the time I got to the check out another staff member rudely told me I was not able to make any swaps and didn’t even apologise for the mistake they made.  I left and went straight to Thomastown total tools who were so helpful and knowledgeable.  If I could give 0 stars I would, I will never come back.

I  was after a very uncommon spanner and called in to Total Tools Mitcham on the chance that they might have it.   Sadly they didn't but they had 2 staff members looking into my case,  looked various sites and on the internet but all to no avail.  Even though they couldn't help me - and it was a slim chance at best - their attention to my query and their customer service was first class.

Great customer service, very easy to deal with. Will be back

Thanks to Total Tools for all there help the last few weeks.Matty and one of the younger girls in store always sort out my purchases in a timely manner. 3 weeks ago I came in to buy tools for my business and left with my tools and the knowledge on how to look after them. Matt took the time to explain all aspects of how to look after my purchases,and showed me how it all worked. Thanks to them my day was made easier. Total Tools Mitcham were able to make my shopping experience streamlined and straight forward...thanks again..5 stars all the way..

I got a socket set from here 4 years ago and decided to return to get a chainsaw last week. The electric chain I purchased had an oil leak from the oil chamber. Decided to return it and I was initially told it would need to go under warranty fix first  4 week period. I told them I planned to use the chainsaw very soon and 4 week wait would make that impossible. Anyway when I returned the original chainsaw, I was offered a brand new skin. I am quite happy with service and the fact they gave me a new one rather than fixing my original one under warranty given it's less than a week old. Lucas was the gentleman I dealt with both times and was very professional and understanding through the process.

Been to a few total tools but staff at mitcham total tools are like no other, always keen to help

Went in to order a part for my Milwaukee nail gun ,the salesperson had no idea about the part I needed so I showed them the exact part I needed on the computer. Was told about a week until I received the part, 1 week passed still hadn’t heard from them, let it go as I thought postage may be slow because of the pandemic. 6 weeks later my partner went to the store to be told yes the part is here and has been here for weeks. I had no contact by the store to let me know the part was in. My partner brought the part home for me to realise the sales person had ordered and sold me the wrong part. Have been back to the store AGAIN to get a refund on the wrong part that THEY sold me, only to be told sorry we don’t refund parts that are ordered in and nothing could be done. So in the bin goes the part and down the drain goes my hard earned money.  Worst total tools store by far. 1 star rating only because I can’t chose 0 stars. Staff are uneducated on products, customer service is very poor and most staff seem to hate their job and are depressed. Have been to this store many times before and it’s always the same. Surprised the store manages to stay open. HIGHLY RECOMMEND THAT YOU DO NOT GO HERE. Try a different store, or just go to Sydney tools. I won’t be back.

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