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Reviews, get directions and contact details for Total Tools Biggera Waters

Total Tools Biggera Waters

About

Total Tools is Australia's leading tool supplier. We have the biggest range of power tools, outdoor tools, building tools and service professional tradies.

Story

At Total Tools we proudly stand by our motto EVERY TOOL/EVERY TRADE.
Total Tools have been passionately servicing Australia for more than 25 years. We stock the widest range of the world’s biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done.
Need a solution to your problem? At Total Tools we KNOW TOOLS and our experienced staff are all too willing to offer professional advice and service with knowledge unrivalled within the industry. Our teams’ ability to provide solutions to your problems firmly establishes Total Tools as the market leader in professional tool retailing for those who use tools for a living.
Your tools are unique or specialised? If you can’t find what you need in the Total Tools Online Store we have more than 7000 products in our stores day to day with access to over 60,000 products nationwide.
Need it fast? At Total Tools we know how important tools are to you and your living and our new online site now provides the ability for you to shop anywhere, anytime. We can deliver your tools directly to your jobsite providing added convenience to you and most importantly less down time on the job.
As Australia’s largest independent professional tools retailer you can be confident in receiving the best deals, the best prices and latest and greatest product innovations the market has to offer.
A proudly Australian owned and operated franchise network, we continue to grow and expand our unique offering Nation Wide.
Total Tools - Every Tool, Every Trade (now Everywhere)



"Total Tools Biggera Waters is your local professional tool shop servicing professional tradies in Biggera Waters, QLD. We carry a large selection of cordless and corded/electric tools from renowned brands like Milwaukee, Makita, DeWalt, and more. Choose from our huge line of power tools, from jigsaws, saws, table saws, band saws, and chainsaws, all through to drills, angle grinders, sanders, and air compressors. Our range even covers hand tools, welding tools, and tool boxes. You can even purchase your new helmets or heated jackets here! Whatever power tools, kits, or accessories you need - Total Tools got you covered! Shop online or visit any store near you!"
Address: 19 Gateway Dr, Biggera Waters QLD 4216, Australia
Phone: (07) 5665 2100
State: Queensland
City: Biggera Waters
Zip Code: 4216


Opening Hours

Monday: 7:00 AM – 5:30 PM
Tuesday: 7:00 AM – 5:30 PM
Wednesday: 7:00 AM – 5:30 PM
Thursday: 7:00 AM – 5:30 PM
Friday: 7:00 AM – 5:30 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 9:00 AM – 3:00 PM


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Reviews
Lots of options and I did my research and they don't mark up the prices from online sellers. Hence the 5 stars. Also good parking, easy access which makes life easy when Ur in a truck.
Really happy with the service I was given even on a Sunday. Knowledgeable, friendly, and polite. It was no trouble to show me what I asked for, and even offer some suggestions on suitable alternatives.
Ordered a tool, told it would be in next week. 11 weeks later, 4 phone calls and told they’d chase it up and call back but never do. Only reply was the last time when I was told another month to wait. Probably the biggest pisstake I’ve seen. I’d rate this 1 star if they didn’t do me a solid on a dewalt laser warranty a few years back
In stock apparently means go in and be told no stock, the girl pretends to type on the computer to reiterate no stock, then you find it on the shelf. Not only 1 time I might add. Poor service and definitely ran by Total Tools..
The third party delivery company were having some issues so not only did the staff chase up my small order and keep me in the loop, a staff member who lives near me hand delivered the item on her way home after a shift. Like??? Amazing?? 5 stars isn't enough!
Waited 10 minutes at the counter and when I finally got seen to by the salesman named John and asked him for a manual impact screw driver he asked me for a picture and when shown one from the website of the shop he said we don't stock anything like that here
Poor, ordered online since the website will show a lovely green Available for Delivery text. Waited for days for any sort of details of delivery before having to chase support up myself, only to be told it won't be available for over a month and I can either wait or get refunded. Unhappy with the options I tracked down stock in another store and informed them. If your after shipments in a timely fashion or support that can figure out things themselves, forget Total Tools...
Terrible service. Went in for a pickup and the older guy served me and then said to wait while he went to make a non-related phone call out the back….. Thankfully the woman came over eventually and handed me the item just behind the counter.
Great service, Lewis especially went beyond to help out sourcing what I needed.
The worst customer service and staff knowledge. I called to check if they had a lock nut for my grinder giving the model number. I was trying to avoid wasting my time driving to the store. They said yes, so I drove to the store only to be given an inner flange. They didn't have the lock nut. I bought the flange they gave me to replace the old in any event, but when I got home discovered they had given me the wrong flange for my model. I called the manager who agreed it was poor service and said she would call Makita to source the part and would get back to me the next day. I haven't had any follow up. Terrible service from top to bottom.
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