Thrifty Car and Truck Rental Brighton

Poor customer service. Been waiting 6/7 minute when staff were chatting themselves behind the counter. I have been told book via website when i have all documents with me. There is enterprise car rental just 5/6 walk from them.

This is the third time I have used Brighton Thrifty. I went back the 2nd and 3rd time purely because I had such great customer services on my first visit. I was looked after by a gentleman called Miguel. He is awesome. He looked after me so well. I'm sure thrifty know this, but you are super lucky to have him work there. Miguel you are the best. Thank you for all your kindness and help.

Really not sure why such low rating. I was greeted nicely, brought all my paperwork with me so didn’t take long at all. I arrived 1 hour early as decided to drop a car early next day anyway and it was not a problem. The price for automatic was the best I could get, way cheaper than well known companies were offering! And I got absolutely lovely new BMW 116. I loved the car! Drop off was quick as well and deposit came back through within 3 working days. Everything was perfect. Thank you Thrifty cars I will be coming back again!

Ive rented a lot of cars through Thrifty Brighton and all have been excellent. Every single car has been really well looked after, low mileage and are current/new models. Each of the staff I’ve dealt with have been really friendly, sometimes there is one person in front of me at the desk but it never takes too long to be dealt with. The only drawback is getting in/out of the garage when it’s busy but ask for help if required. Remember your proof of address etc My ‘go to’ for car hire in Brighton.

Fab service , Miguel sorted everything for me , I had a lovely top of the range BMW delivered , but I wasn’t confident in driving it . So a different car was sorted and I had delivered a lovely sporty Ford Fiesta , I was very pleased with the car and service ,nothing was any trouble . I recommend Thrifty and Miguel is a lovely guy . Thank you very much

A nice new car, but very unhappy about my credit card being fully charged for the damage bond BEFORE even taking the car out of the depot. If using a foreign card you will be out of pocket due to currency fees and fluctuations and you won't have the use of that money whilst on holiday. Thrifty Brighton also do not immediately refund the bond on return of the undamaged car. Why they can't just process a pending payment like every other car rental company is a mystery to me. Polite customer service but the speed of service is unusually slow on picking up and dropping off the vehicle.

Absolutely shocking customer service and clear to see when the manager is rude and dismissive! My car was not collected when requested and then a month later I notice a charge on my credit card. When calling to find out why they have charged my card I was told it was due to damage to the vehicle which was completely false. There was no damage inspection completed upon collection and no way that I caused the claimed damaged. I actually doubt there was any damage and it’s just a way of boosting their revenues... They were unable to provide proof/evidence and instead claimed it was covered by their terms and conditions! They further claimed to have made multiple calls and sent emails, which is also a complete lie! Totally unhelpful so instead I just raised a simple chargeback with my card provider. Will never use Thrifty again based on the totally appalling behaviour of the Brighton branch and will be cancelling a corporate agreement have too. You have been warned, do not use these con artists. EDIT: After complaining to the insurer who provided the vehicle, who raised a complaint with their corporate team at Thrifty the “damage” was reassessed and it was confirmed that it was general wear and tear and that I should never have been liable. Further more also confirmed that the branch did not complete their collection processes correctly. Refund received and on the back of this I have terminated our corporate rental agreement worth £20-30k annually that we held nationwide with Thrifty. Hopefully this is a lesson to the Brighton Branch not to screw over customers.

Staff are pleasant and trying their hardest but there's not enough of them and it's generally chaotic. I've visited three times and received my car within 15, 30, and 100 minutes of walking in the door. During the waits I've witnessed some pretty angry customers and some stressed staff, where it was obvious that delays weren't the only problem. Having said that, I've always got what I paid for or something better and the staff on the desk aren't the ones at fault and deserve praise for doing their best under trying circumstances.

Very polite and helpful people. The place is very convenient, just next to the railway station and easy to get out of the city. I found it through internet as the cheapest choice in Brighton, but it turned out to be very classy! Beyond expectations! The cars are really carefully attended and are as good as new. After the delivery, they examine thoroughly the car, justify any damage made by the client, as they should do. My experience was very good! Weldone!!

Not recommended, avoid! Cheap offerings on the website and cars that look great. Friendly and easy going when you’re picking up the car. Surprisingly, their full-to-full petrol policy means filled up to about 70%, so you’re always overfilling when returning the car. When returning the car, suddenly extra costs pop up. Renting for a day for £40 changes into £100+ and their friendliness has totally disappeared. I’ve rented many cars at all kind of companies around Europe, but never experienced such a bad way to trick you into a costly adventure. I wish I read the many other telling reviews before. And what bothers me the most is I cannot longer be an easy-going car renter based on mutual trust that everything is going to be alright.