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The Westin Sydney

  1. Sydney
  2. Sydney Hotels

Reviews, get directions and contact details for The Westin Sydney

The Westin Sydney
Address: 1 Martin Pl Level 28 , Sydney 2000, NSW, AU
Phone: (02) 8223 1111
State: NSW
City: Sydney
Zip Code: 2000


Opening Hours

Monday: 04:00-07:00
Monday: 09:00-11:00
Monday: 14:00-19:00
Tuesday: 07:00-10:00
Tuesday: 14:00-15:00
Tuesday: 17:00-23:00
Wednesday: 05:00-10:00

Update Info

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Reviews
We decided to spend a little extra and enjoy our stay in Sydney by booking at the Fullerton. The hotel is beautiful, especially the reception. The staff were welcoming and attentive, always offering assistance and a friendly smile. We loved the pillow menu too, a really great touch. We did request fresh milk for our room for tea and coffee, as we don’t enjoy long life milk, and there seemed to have been a little confusion among the staff, though it was remedied quickly and a staff member phoned to ensure we had received the milk which is great. The shower and water pressure are fabulous, one of the best we’ve experienced. And the large bath with a gorgeous city view. Our bed was comfortable and we certainly had everything we needed. The location is fabulous for accessing all of the city and We would stay again.
Located perfectly to explore Sydney at its finest.A beautiful building blends old with new. Our room was quiet and spacious the beds very comfy and the best bed linen Top notch cotton. I’m very fussy here and this was above normal standards. The restaurant for breakfast was average could be better organised for this beautiful hotel, it was busy buffet style but would be nice to have coffee and tea served at your table at least. If you love Malaysian food you have come to the right place. The dining experience when not buffet is excellent. I will write a post separately for The Place the restaurant within the Fullerton. Our 3 night stay was wonderful and we would definitely stay again. Staff were all lovely but would probably eat out for breakfast.
Had a 1 night stay with my wife in Dec 22. Easy check-in once we'd figured out which entrance to use! and granted an upgraded room. The room was big compared to many Sydney hotels and well appointed. We had breakfast in The Place and there was a wide range of food served in an area with a great view of the heritage features. Staff were friendly and helpful throughout our brief stay. Only minor improvement would be for provision of a firmer pillow - but that's a personal preference.
Booked the Tower Premium King room for one night’s stay for me and my husband after a day out in the city. The building and entrance of the hotel was stunning. Staff were also very courteous and welcoming. We were able to check in earlier than the standard 3pm check-in. We had a beautiful view and the room seemed nice and clean. Room service was also excellent. However, it was a very humid night and the aircon seemed to only stay at 20.5 degrees and couldn’t be turned down any further all night. Both my husband and I felt really suffocated in the room. The TV also does not work at all and it was a bit disappointing we couldn’t watch anything as we wanted a night in. I called front desk about these issues however because of the time of the night there were no engineers available. Front desk staff said she would call me right back after checking what other options we had. However we never received a call. I would have been happy with a fan or something but it was just disappointing staff never returned my call. Overall the two issues really affected how comfortable our stay was. And for a 5-star hotel we really expected these sort of issues to not occur or at least be addressed when informed.
I absolutely loved this hotel. The rooms look so much elegant in real life than how they look in photos. Staff were very professional and sensible recommended a better room fitted for the purpose. Lovely building, really pleasant breakfast, the entire building hotel area smelled nice for some reason.. great location for any city activities : went there to celebrate mama's bday and she loved it! We did a foot spa together at night whilst seeing the clock tower.
We went to the Fullerton as very few places offer a weekday afternoon tea service and honestly I wish we hadn't bothered. The food was okay, but we were ignored for most of the time, despite it being fairly quiet. We were not given cutlery, we had to hunt down a member of staff to get a single pot of tea, no one offered refills of water or tea and after an hour and 45 minutes, the bill was unceremoniously dropped on our table without us asking we had booked for 2 hours so this was rather preemptive. My aunt, who walks with a stick for support was made to traipse back and forth across the lobby when we arrived as the manager looked for our table too. The ambience is lacking, the service was terrible and there is very little to recommended.
Supposed to be 5 star but definitely not. Room had holes in walls , chipped furniture, leaking taps ,poor water pressure. At the bar served a drink in a filthy glass and was informed by the manger sorry but please have a free drink and she commented this hotel is not like 5 star hotels overseas! Lovely!! Dressing gowns provided are for children and no response when asked for an adult one. Was charged $80 for parking and promised a refund twice but after weeks of emails was informed it will not be forthcoming ,but if I would like to re book I could get an upgrade-charming!!! No I would not go back if they paid me.
Stayed here with my partner for her birthday night and the team were lovely at every interaction. Check-in was delayed as I did not have a physical credit card on me, but the lady serving me was patient with me and made me feel like a valued guest the entire time. We were offered water whilst we figured things out. Once we reached our room, we were delighted by our room alongside the view of the city scape that came with it. The cakes I ordered arrived at our room soon after and despite their affordable prices, were delicious and gorgeously plated. the lady that came to drop them to us was delightful and wished us well, which we both appreciated. Arriving back from dinner we were greeted by the desk staff and were asked about our evening and all these little things really added to our night. The week after our stay I realised some important items were left behind, and soon after emailing them, they responded quickly to say they had put them aside, with a reference number for collection, as well as some options available for shipping. Pickup was quick and easy and despite my inconvenience to them they were still polite and friendly each step of the way. Thank you Fullerton Hotel for your great accomodation and world class customer service! We will be back again soon.
It is rare I make a poor review, we had a business meeting at the ground floor bar of this hotel. Service was slow & poor,. The seating area for the bar is quite long & it was obvious there wasn't enough staff to. Service such a large area. It took way too long to get the attention of any service staff for our first drink, it took even longer to make 2 coffees. The second drink was harder to order or receive. When we were finished nobody was around to ask for the bill, we had to walk up to the bar ourselves, tell me we were leaving & describe our bill. Even then they gave us the wrong bill. Overall this wasn't a pleasant experience. Didn't stay in the rooms so I can't comment on the accommodation.
I absolutely adore this beautiful hotel. My partner and I have been coming here for many years whenever a festival is on. Without fail The Fullerton Hotel is always beautiful,clean and the staff are amazing. Quick tip, the breakfast buffet has been consistently amazing for years. Amazing props to the kitchen team for keeping the standard so high. So be sure to either prepay or opt to get it. It really is that good. The rooms are beautiful and wonderfully sound proofed. Absolutely recommend this to anyone wanting to stay in inner Sydney. Thanks again.
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