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The Good Guys Ipswich

  2. Amberley Furniture Store

Reviews, get directions and contact details for The Good Guys Ipswich

The Good Guys Ipswich

Story

Doing Good since 1952!



"The Good Guys is where you’ll Pay Less Every Day on a wide range of appliances and electronics across Australia. Since 1952, we have provided families with the latest technology and appliances, including fridges, ovens, dishwashers, vacuum cleaners, TVs, computers, laptops, tablets, gaming, wellness, heating and cooling products from all the big brands. Shop in-store, over the phone or online to find great deals!"
Address: 190-194 Brisbane Road, Booval, Ipswich QLD 4304, Australia
Phone: (07) 3810 8000
State: Queensland
Zip Code: 4304


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Unfortunately I found the dispatch staff not as helpful and co-operative as the sales team. On Monday the 11 July 2022 I bought a model 65 P615 TV at the Good Guys Ipswich store. The sales & payment went through without any problems but when I went to the dispatch area to collect the TV, I had lots problems. Dispatch people were rude and not helpful at all. Unfortunately these people are not practising the name of the Company The Good Guys. Before going to the Ipswich store I measured the back of my Toyota Prado to ensure that the TV box 1.65 m × 1.0 will fit in the back. At the dispatch area I gave the paid invoice to a dispatch person. He then requested me to reverse my vehicle in the dispatch area which I did. A second dispatch person came and told me the box will not fit at the back of my Toyota prado and I have to get a bigger vehicle. I told him that I have previously carried similar size box and I already measured the back of my Prado and the box will fit. He then called a third person who came and basically threatened me that if I do not take the TV upright then the warranty will be voided.However after lengthy discussion the person who I handed the sales invoice helped me load the TV at the back of my Prado. He then completed TV handover checkoff in which he ticked N to customer vehicle is an appropriate size for the purpose of transporting the TV & TV will be transported in a upright position in vehicle. After loading I took several photos, one attached which shows TV is placed upright. He falsify the checkoff sheet. I believe that the dispatch personnel should be friendly and helpful. These sort of people will bring bad reputation to the Public Company The Good Guys. Although I will continue my business with other Good Guys Stores but I will not do anymore business with the Ipswich store. Finally I transported the TV upright in my Toyota prado to my home without any damages and it is now operating well.
I ordered through the sales hub 1300 number and they gave me the incorrect delivery information. Freezer didn’t arrive and I rang and spoke to Jeanette at Ipswich GG and she understood my situation and went over and above in problem solving. She even found out that it wouldn’t fit into my car due to the height if I went to the warehouse to collect it. Even though it didn’t come on the day I expected, Jeanette did have it delivered before my event. I cannot say thank you enough, but again thank you. Also I love my new freezer!
The Good Guys Booval are not really interested in customer service. I recently purchased a Dishwasher and paid for installation,removal of previous Machine. I was advised by their installation contractor of a date of installation, over two weeks, after purchase date. I contacted the Booval Store to be only fobbed of with complete disregard and we don't care we attitude. They hid behind this statement, " the installers are an independent company which they have no control". I recommend not using Good Guys or their contractor who have no guarantee on prompt or quality service.
Always great service from this store. Our most recent purchase was an air-conditioner, all organised and paid for over the phone with it being delivered the next day. Price matched a competitor also. We will be upgrading our kitchen in a few months and will be back to Goid Guys for our white goods.
Awesome, efficient and friendly service... I was served by Fiona and she was so lovely. Found what I wanted straight away, gave me a better price than I'd seen online and helped me take it to my car. Will definitely be back!
I came in to purchase a fridge and frying pan with a voucher. I was helped by Michael C. His service was superb and he helped me no questions asked and got me extra on top of what I wanted with my vouchers at little cost to myself. Amazing service! Thankyou!
Bought two fridges. Made our decision based on needing to reverse the hinges on one of them. Paid for delivery. Delivery happened and was prompt, but delivery guys were not permitted to reverse the doors. Doors can't be reversed by customers, and is an additional extra cost. Sales people didn't know or didn't care that this would leave the customer in the lurch. The good guys online service people don't care, and weren't helpful. Given the level of knowledge in the shop and this experience with the install, I can see why bricks and mortar shops are dying. You don't get much or any value from going into shops anymore and all the product information you learn is from your own googling while in the shop rather than by the sales staff knowing their products intimately. If you ever need help, don't bother to reach out to them via facebook. Their level of help there is so non-existent that I've only seen it replicated by Jetstar before. I've had some ok experiences with them before, but they've shown that they really have no level of customer service. I'd go anywhere else and pay more to not have to deal with them again.
Said item was in stock so bought it, few hours later get a text saying its ready for pick up, go to the store and after waiting in the heat at the loading dock for 30mins I get told it's not there, got sent back and forth between the sale floor and loading dock a number of times, was then told to wait and a salesman would be right with me to help, waited and waited and waited while sales people served other people that walked in knowing I'm there waiting , eventually was served, wanted to give me a different item that was cheaper amd still charge me what i paid online, flat out refused and finally got a better item at the same price but once again had to wait in the heat at the loading dock while the guy was to busy on his phone having a good old chat to someone, only saving grace was the nice young lady at the counter that did her best to help me
Service lady was good but then they sold an opened box to us. We were Missing parts from the box. After contacting on phone we went back next day. They offer the missing part from display unit. After our denying they opened a new box and offered the part from new box. We were not hoping it from them.. the store is huge and has rage of product from multiple brands.. very well organized store no doubt about it. But service could be little better and staff could apologize for missing part
Great price and slick service BUT I was not told that a TV over 55in needs to be upright for transport. Lucky I had my ute. Just a possible improvement to word up buyers of big screen sets.
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