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The Good Guys Bundall

  2. Bundall Store
  3. Bundall Furniture Store
  4. Bundall Plumber
  5. Bundall Electronics Store

Reviews, get directions and contact details for The Good Guys Bundall

The Good Guys Bundall

Story

DoingGood since 1952!

Address: Unit 1A, 1AA & 1AAA 13-17 Upton Street, Bundall QLD 4217, Australia
Phone: (07) 5553 1300
State: Queensland
Zip Code: 4217


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Really annoyed. Paid for old dishwasher to be removed. Packaging taken away. And new delivered. 2 guys roll up. Throw it in the door and say, 'Nah..we not being paid to take your old one away or unpack..see ya...in a hurry'. What?? So then someone msgs. 'We are coming to install' ok. So are they taking the old one away???? 'Not our problem. We only install' So I ring numerous times can't get anyone to answer at Bundall where I purchased. I'm furious. Paid good money and specifically so the old machine was removed. You are not the good guys, you're the bad guys. What a rip-off....at least have the courtesy to pick up your phone. You only have 20 or so staff floating around...
I was promised a refund 6 weeks ago for having my next day delivery delayed 2 days AND them getting my address wrong. Haven't heard anything from them, contacted them and visited them numerous times to resolve this, they have pulled out every excuse under the sun to not refund me when they have promised the refund.
My sister purchased a new dishwasher and washing machine at the Bundall store on Wednesday May 1st from Ben. His service was 1st rate. Having worked in retail for the last 5 years it was refreshing to hear of my sisters's positive experience in the store. But it didn't stop there. The install guys did a brilliant job today. My sister is over the moon with the Westinghouse products purchased and the quality of the installations.
I just bought a new flatscreen TV from Simon at the Bundall store, it’s great I love it. Simon helped me to sort through all the options and pick a great value unit within my budget. Further Simon organised for the delivery, setup, and removal of my old unit. The delivery man Frank was efficient and courteous, very happy with his service too. I’m a long time fan of the Good Guys for value, service and product options, they are my go to store.
WARNING FOR EVERYONE !!!!!!!!!!nPLEASE DO NOT SPEND ANY MONEY HERE.nYOU WILL REGRET LIKE WE DID.nnTerrible customer service regarding the warranty and return process.nThey need to be educated more and be careful with the warranty policy before they have to say something rude with their strong attitude which made me feel confused and uncomfortable. Very unprofessional and clearly this store has no proper training plans and system for customer service since their google reviews were full of complaints about their service.nWe gave up and went to the “Kitchen warehouses” in Bundall. We told them about my experience with The Good Guys and they helped us out with their kindness and knowledge. We will never spend any cents on The Good Guys and will keep telling everyone until they apologise for their terrible behaviour and correct their mistakes.
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