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The Good Guys Bundall

  2. Bundall Store
  3. Bundall Furniture Store
  4. Bundall Plumber
  5. Bundall Electronics Store

Reviews, get directions and contact details for The Good Guys Bundall

The Good Guys Bundall

Story

DoingGood since 1952!

Address: Unit 1A, 1AA & 1AAA 13-17 Upton Street, Bundall QLD 4217, Australia
Phone: (07) 5553 1300
State: Queensland
Zip Code: 4217


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
DO NOT BUY from The Good Guys Bundall or LG – Extremely DisappointednnWe bought the LG washer-dryer combo 16/9kg thinking it would be convenient to have both functions in one. But after 7 months, it’s been nothing but a headache. This machine produces excessive lint, to the point it causes allergic reactions, and there’s NO lint filter to catch any of it. The design is ridiculous, and there has been zero resolution despite many attempts to get help.nnWe’ve contacted The Good Guys and LG multiple times, including through the ‘Gold Service Extras’ team – and have gotten no real assistance. The customer service is scripted, unhelpful, and the staff clearly don’t understand the product.nnWhen my mum visited the Bundall store with damaged clothes, hoping for a solution, she was met with disrespect. The staff were dismissive until I stepped in and spoke fluent English – only then did they show basic respect. It was obvious they were taking advantage of the language barrier.nnEven worse, when she asked to speak to a manager, a staff member tried to silently signal her colleague not to get the manager. The manager eventually came, but had the audacity to say, “If I refund you, we lose money” – which is completely unethical and a total joke. We’ve had the machine inspected already, and even the technician admitted it produces excess lint. Still, they refuse a refund or replacement, saying there’s “technically no fault.”nnThe whole experience has been repetitive, disrespectful, and frustrating. We know our consumer rights under the ACCC, and this is a clear violation. Instead of taking accountability, both LG and The Good Guys keep pushing useless suggestions and wasting our time.nnThis machine is a total failure in design, and even a $300 unit would do a better job. It’s not practical for everyday use, and the effort needed just to maintain it is insane for something this expensive.nnWe’re so disappointed. We were excited for this purchase, but now we wouldn’t recommend LG or The Good Guys – Bundall to anyone. If you want good service, go to Harvey Norman. We’ve never been mistreated there, and they actually know how to help customers.nnThis whole thing has been a massive waste of money and time. LG needs to own up to the fact that this product is not up to standard.
Ordered a product from The Good Guys online with an agreed delivery date, but they attempted delivery several days late. I cancelled the order via their online chat, was told it was successfully cancelled and I'd receive a full refund. Later, I got an email saying the refund would take up to 5 business days. After 10 business days, with no refund in sight, I contacted customer service again, only to be told the cancellation was never processed. It's now been nearly a month since I made the purchase, and I have neither the product nor my money back. Absolutely unacceptable service. Please avoid if you value your time and money.
Was a fan for years but after my last experience I don't want to go back. My fridge took 1.5mths to be delivered, which was fine except I had to chase them for dates. Washing machine & dishwasher got sent separately and the delays for delivery were ridiculous & kept changing considering I live 10mins drive away & getting info on delivery was a nightmare. The salesperson was fine but their Marketing Mgr was a horrible and rude woman who shouldn't deal with the public. No proper follow up to complaints either, they take your money and that's their service it seems. Bitterly disappointed!
Don't believe the words of salesperson.nI buy a Surface laptop, he offer Microsoft 365 is free for 1 year. After paying bill they say its not free. Very frustrated moment. If they offer something make sure to get it before payment.
My sister purchased a new dishwasher and washing machine at the Bundall store on Wednesday May 1st from Ben. His service was 1st rate. Having worked in retail for the last 5 years it was refreshing to hear of my sisters's positive experience in the store. But it didn't stop there. The install guys did a brilliant job today. My sister is over the moon with the Westinghouse products purchased and the quality of the installations.
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