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Reviews, get directions and contact details for Teachers Mutual Bank

Teachers Mutual Bank

About

One of Australia's largest Mutual Banks, supporting teachers and their families with savings accounts, loans, insurance, term deposits, credit cards and more.

Story

For over fifty years, Teachers Mutual Bank has provided key financial services to Australian educators. Now, Teachers Mutual Bank Limited (TMBL) is one of Australia's largest mutual banks, comprising three brands: the original Teachers Mutual Bank, UniBank, and Firefighters Mutual Bank. With over 193,000 members and more than $6.9 billion in assets, TMBL is one of Australia's largest mutual banks whose core values include advocacy, passion, and sustainability.



"Teachers Mutual Bank is dedicated to helping Australian education sector employees and their families secure their financial futures.In 1966 a group of passionate teachers with a shared vision of giving those alongside them better financial options came together to form a credit union.50 years on, that passion is stronger than ever. We’re still supporting teachers, their families, and the education community with superior banking products and member service.We’re more than just a bank, we’re a market leader in member advocacy in the Australian banking sector, and committed to strong standards of corporate responsibility through community investment and ethical business."
Address: 201 Montague Rd, Brisbane City QLD 4101, Australia
Phone: 13 12 21
State: Queensland
City: Brisbane City
Zip Code: 4101


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
I updated the app and then needed to transfer $30 to someone and got asked for a security token normally get one time password sms. No option to change to SMS. Tried calling but was on hold for 45 minutes. Tried messaging in app and got a standardised message that didn't help. Got told to use the Web chat icon on the Web site. There isn't one. Tried writing a general enquiry on the website, but the 'send' icon doesn't send the form. I'm a day later and still can't send the $30, and best of all, If I try to remove my money and transfer it to CommBank, I need a security token code! This after I was unable to access my money for a week earlier in the year.
Having to call up anybody from a goods and/or services centre can be one of the most frustrating things; yet I found it unbelievably easy with Teachers Mutual Bank. The customer service was excellent, being successful in solving my problem. Vanessa was a great help and I appreciated her quick yet thorough assistance. I would recommend this to anybody.
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