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Stramit Building Products

  1. Knoxfield
  2. Knoxfield Office Supplies

Reviews, get directions and contact details for Stramit Building Products

Address: 3/1464 Ferntree Gully Rd, Knoxfield VIC 3180, Australia
Phone: (03) 9237 6300
State: Victoria
City: Knoxfield
Zip Code: 3180


Opening Hours

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Stramit .... cannot follow instruction. Cannot deliver on time. Drivers are unwilling to assist. I ordered a Stramit roof to be delivered on Monday, as plumbers needed materials for Tuesdays work. 11am Monday Stramit advise that job is pushed to Tuesday. Would not provide delivery time, so all trades left site. Driver was advised to take small truck longest sheet lengths were about 3.5m long . Driver calls today.... big truck wont fit, wants help unloading, wants to dump load up in street and leave in as a hazard. Stramit had you turned up on time there were staff onsite to hand unload. Had you turned up ontime, my roof would be laid today in good weather, not tomorrow when raining. Stramit are an unreliable business ... do not recommend!
I am writing to bring to everyone's attention a highly concerning incident involving a Stramit Delivery driver that occurred today 30/11/23 at approximately 8:30am. Unfortunately, my experience with Stramit Delivery service on this occasion has left me deeply dissatisfied and compelled to file a formal complaint.nThe incident involved your delivery driver, whose behavior was not only unprofessional but also posed a significant risk to the safety of those in the vicinity. I would like to outline the key issues that occurred during this delivery:nAggressive Behavior: The delivery driver displayed aggressive behavior throughout the delivery process. This was evident in both his interactions with me and his general demeanor. Such conduct is unacceptable and reflects poorly on your company.nLack of Solutions Focus: When I attempted to discuss concerns and propose alternative solutions to problems that arose during the delivery, the driver was dismissive and rejected any suggestions. This lack of flexibility and unwillingness to work towards a resolution is contrary to the customer service standards I expect from StramitnDamage to Property: Disappointing to see, the delivery driver trampled on my next-door neighbor's Christmas lights, causing damage. This demonstrates a lack of care and responsibility for others' property and is an unacceptable consequence of his reckless actions.nReckless Driving: Perhaps most alarming was the driver's reckless driving. He sped off in his delivery truck on a busy street during school drop-off times, putting the safety of children and pedestrians at risk. This behavior is not only irresponsible but also violates basic traffic safety norms.nEnd Result: I ended up calling Tradelink where I placed the order for your products who went above and Beyond, in calling your company to sort out the issue, whereby they picked up the delivery items from your aggressive delivery driver and delivered it themselves to my property as they were aware that Stramit did not deliver in full the day before, where Stramit forgot to put the roof sheets on the truck inconveniencing my trades now having to come another day. I am speechless how a roof sheeting company can forget to put roof sheets on a truck for delivery.nUnfortunately for your future customers, if Stramit are using the same delivery drivers, I highly recommend them going somewhere else given the experience I had today which was also witnessed by 20 other people in my street!
Terrible customer service!!nMy very expensive garage was booked several weeks prior to delivery for today and at great expense to my business I took the day off waiting for delivery.nAfter several calls to Stramit and promises of being contacted by a team leader I received nothing. “Escalated” what a joke!nAt 3:30pm I learned through the garage company I ordered it that it’s not coming due to over booking of transport through Stramit.nI’m now expected to wait for delivery tomorrow at even greater expense to my company and contractors but this won’t happen as my customers who are booked with me won’t be let down by me or my company.nSTRAMIT are another case of to big to manage professional customer service and could take a leaf.
Worst customer services from Noel in the shed department. Arrogant as hell. Needs a serious reality check
The posted speed limit is 60 klm an hour in Rosedale, not the 80 klm accross 2 lanes, maybe needs a tongue scrape!!
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