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Sovereign Radiology

  1. Ballarat
  2. Wendouree Doctor
  3. Wendouree Family Doctor

Reviews, get directions and contact details for Sovereign Radiology

Sovereign Radiology

About

Sovereign Radiology is a locally owned, state-of-the-art, comprehensive medical imaging service located in the health corridor of Howitt St, Wendouree.



"Sovereign Radiology is a proudly Ballarat owned & operated state of the art radiology clinic.Joining our network of services across regional Victoria, Sovereign Radiology was established in 2016 with the intention of providing the community of Ballarat and surrounding areas with an advanced diagnostic facility.Being independently owned by local, Ballarat Radiologists, we have the flexibility to respond to the needs of our community and thus invest strongly in employing highly trained staff and the latest technology to provide trusted diagnosis.Our services include: X-ray, OPG, CT, CT Calcium Score, CT Virtual Colonoscopy, MRI, Ultrasound, Elastography, Echocardiography, Interventional Radiology, RFA & Pain Management."
Address: 1017 Howitt St, Wendouree, Ballarat VIC 3355, Australia
Phone: (03) 4333 0333
State: Victoria
City: Ballarat
Zip Code: 3355


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Had a couple of scans here, both went very well and Radiographers were lovely. The MRI/MRA peoples though, outstanding thank you, tolerated my anxiety and understood my needs and went above and beyond, also the receptionist was kind and very caring. Thank you.
I had contacted Sovereign Radiology on the 29/12/2022 to book in for some tests. I was given an appointment time of 0920 for a 0930 start I wrote this down on my referral slip, I was quoted $259.80 for my tests. I then called back on the 03/01/2023 to double check that i did not require to fast for my abdominal x-ray, I spoke with a different receptionist who once again stated that I was to arrive at 0920 for an 0930 start, i had written this down on a separate piece of paper, the receptionist then asked if i had been given a quote, I stated yes, $259.80, the receptionist then stated that that was wrong & that they have a new starter & they don't know how they could have messed it up, I was then quoted at a higher price of $271.50. Today, I had forgotten my referral slip & had to go home to get it, I called Wendouree Sovereign Radiology to let them know i would be 5 minutes late, the response i got was "Well actually your appointment was at 9:15" I then stated - "No my appointment was for 9:20 for a 9:30 start" when i arrived i said "Hi my name is Shannon i have an appointment for 9:20" the lady then stated "Umm you were supposed to arrive at 9:05 for a 9:15 start" I then replied "No i was given the appointment time of 9:20" Another lady sitting next to her rudely said "Did you get a text message with the appointment time?!" - Yes i did, but i read Sovereign & then replied yes, I didn't look at the time on the text message due to already having been told twice verbally. The lady then asked if i was quoted a price, I said "yes, i was given 2 different prices though" The lady just ignored my comment & continued to carry on with my booking, I was asked to fill out a form & take a seat. When i went in for my scan the lady was very kind but there was a comment made "Because you were late for the appointment" - I was 4 minutes late for my ACTUAL appointment. During my 1st phone call on the 29/12/2022 the receptionist told me to empty my bladder at 8am 1.5 hours before the appointment, to drink 4 glasses of water by 8:30 & don't drink anything else. I know that you are supposed to drink 1 hour before your appointment. Therefore if i was to stop drinking at 8:30 that would mean an hour later is 9:30 which was my appointment time. My actual scans were pleasant, I had a sonographer Danielle that was in training, she was very kind, reassuring & made sure i was comfortable. She explained everything perfectly, she then asked for help from a senior sonographer Luke who was also very kind & very thorough with ensuring that they found my left ovarie, as it was difficult to find. The X-ray technician was also very kind Laurence i believe I stated to him that i wasn't 100% sure if i could be pregnant or not, my recent urine test stated no but there could be a very small chance. He went & double checked with the Dr. He then returned & reassured me that i didn't have to get the test & that i could leave the referral there & return when i am 100% sure i am not pregnant. I enjoyed my experience with him, he was very kind & funny, i felt that he really cared. Then it was back to the reception, the x-ray tech walked me to the reception & asked the first receptionist i seen, if they had time to help me pay for my app. She then replied, "I don't know if i can, i'm just the dumb new guy" she then proceeded to process & stated "I'm only 5 weeks into this job" I then asked if she was okay & said "You shouldn't put yourself down like that" She didn't reply. My transaction was process & i walked out to my car crying. I was really anxious leading up to my app, I am concerned about my reproductive health due to horrible pain & other symptoms. I am scared i might not be able to have children in the future. The reception staff only heightened my anxieties by 100%. I have never been made to feel like that before - No empathy whatsoever! They are so unprofessional! For something so small as an appointment time - that was not my fault at all. They're lucky I'm giving 2 stars for the whole experience, reception alone - it would be zero!!!
Not happy with the information shared. First gave me incorrect quote. But more unhappy as they gave me incorrect info that no one except BHS in Ballarat covers X-ray under Medicare fully. Today I found that it is incorrect. Being new to this place believed in them so disappointed. They should be transparent
Love the friendly staff at the reception and radiographers. Feel very comfortable going in and I hear lot of comments from others too...
Absolutely brilliant service from the reception staff to the actual scan the doctor and nurses were incredible at Wendouree. I really appreciated there care today as l was nervous having my scan. I cannot fault them. Sebastopol staff are ok extremely kind. As well Sandra Walker
Friendly and helpful staffs. Comfortable interior setting. Plenty of parking spaces available, including disabled parking spaces.
Wilson, you are incredible! Thankyou so much for providing such confident knowledge with my recent scan! You are a huge asset to the company! Also to all of the reception staff, every single encounter with you guys has been absolutely amazing!
Staff can't be more helpful. Fitted me in for spinal injection asap .lake imaging were rude and very unhelpful. I will be going to sovereign radiology from now on even if the referral is to lake imaging
In at Howitt St this morning and had a problem with the referral paperwork. Sarah was amazing with all her help and reorganised everything over the phone and I got my x rays done. Sarah was fantastic and couldn't be happier. Highly recommend them
Super professional staff and a beautiful, modern and comfortable environment. Justin was extremely compassionate and very kind during my brain MRI today - he is an incredible human being! Thank you for being so lovely and professional. Being a private clinic it can be expensive, but it is WELL worth it.
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