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Skechers Watergarden

  1. Taylors Lakes
  2. Caroline Springs Shoe Store

Reviews, get directions and contact details for Skechers Watergarden

Address: Watergardens Shopping Centre, 399 Melton Hwy, Taylors Lakes VIC 3038, Australia
Phone: (03) 9390 5955
State: Victoria
City: Taylors Lakes
Zip Code: 3038


Opening Hours

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:30 PM

Update Info

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Reviews
The lady that was working at your store at 20/10/23 at 6.35 pm cost you $255 that we spent somewhere else on shoes, she didn't greet us or any other customers that walked through door while we were in there, I asked her if she had a size 8 in a pair of shoes & she was not in anyway helpful, just stares at the computer screen, you'd think she could check if they have any stock in the computer as that is the job of a person that sells shoes, she just stood there not doing anything the entire time. Nice shoes, but the service was 0 stars, every other store we went into the rest of the night we were greeted & helped, you will lose more customers.
Staff member very unwilling to assist me in any way to replace my child’s faulty 1 week old shoes.. luckily for me she did mention that Essendon had a pair and from there the experience was fantastic! Without leaving the house Skechers Australia has a replacement pair delivered within 4 days.. thank you Skechers.. no thanks to you at Watergardens’s
Great customer service from Lira with shoes that I exchanged this morning. She made my experience pleasant and she was super professional. Thanks Lira.
Worst customer service i have ever experienced. I attended yesterday with my 2 kids hoping to get them a nice pair of shoes and the female who was working around lunch time had to be the worst person ive ever dealt with. It was obvious from the start she could not be bothered helping us. Each time my child would select a shoe, she would reply with a rude ‘ we dont have your size. I asked politely if she could check other stores to which she would reply no stock without checking. After asking to check on 4 different shoe sizes and no help at all i had to leave. Kids beyond disappointed. Hot tip to the check out person- if you hate your job- find another.
I purchased skechers shoes for my dad today from store in Watergardens shopping centre in Melbourne. Poor customer service shown by the females who were there. When I gave her the display shoe to get the same size, I was rudely told to put the shoe back in the display area and then come back to get the same size. She kept repeating to put the display shoe back before showing me the correct sized shoes. Anyway, I was looking for size 8 UK size 8 which was the size of the display shoe. The lady went inside the stock room and got me the shoes in box. I confirmed the size 8 and she stated yes. I paid and left the store only to realise later that it was Size 7 shoe. I went back to store and told another female at the store that it was size 8 that I was after and I had the wrong size. The lady looked at the shoe size and stated it is US 8. I told her I was after UK 8. The lady stated "we go by US sizes." I stated to the lady that Australia usually uses the UK number system to which she answered "Skechers uses US system." While it wouldn't have been such a big deal, but the way I was treated and discriminated probably because of my race and with elderly parents with me, it was appalling.
After a few disappointing visits to other locations we walked into a very busy store today at Water Gardens and although the two blokes working were clearly flat out, they both made time to greet us and ask if we needed any help. We ended up dealing with Chad who was fantastic. Helped my wife with several pairs and advised the best pair for her requirements as well as explained key differences giving us total confidence in our purchase. Thanks Chad, the wife couldn’t be happier.
Thank you Adam for the brilliant service. My friend and I bought 4 pairs of sketchers today. Adam was the only staff member in the store....it was busy. Adam looked after us as well as the other customers with professional service and advise.
I am very impressed with the service I received from Cindy she went over and beyond the help me. Skechers should appreciate staff that are committed to making customer happy thanks cindy
Order a pair of shoes for my toddler using the click and collect in an hour to be picked up for the Watergardens store. I expected to be able to go and collect them this morning some time. Now it’s the middle of the afternoon and still heard nothing. The store is not answering and head office has told me they can’t reach the store either. Head office also informed me that they don’t know what hours the store is working. Covid and the changing conditions were blamed but it’s a poor excuse as we have been locked down now again for weeks. Poor service and should not be promising things you can’t deliver. I am going to have a very disappointed toddler on my hands tonight.
Went to the shop just before closing. Although the guy seems busy in closing but he still asked me if i need any assistance. Very good customer service. I am extremely satisfied and therefore rated them 5 stars. Thanks again.
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Skechers Watergarden map

Directions to Skechers Watergarden with public transportation

McCubbin Dr/Melton Hwy (Taylors Lakes) 40 meters
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463
Watergardens SC/Watergardens Circuit Rd (Taylors Lakes) 90 meters
421
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Watergardens SC/Watergardens Circuit Rd (Taylors Lakes) 130 meters
421
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460
462
463
476
943
Watergardens SC/Melton Hwy (Taylors Lakes) 210 meters
476
Drysdale Ave/McCubbin Dr (Taylors Lakes) 280 meters
421

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