SILVERSHOP

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"SILVERSHOP is your destination for Australian and international designer jewellery brands. We’re always searching for emerging brands to keep our clients on trend and believe wholeheartedly in the purity of silver. Silver is the essential element underpinning our eclectic range of quality jewellery, watches and accessories."

Address: Robina Town Centre, Shop 4024 Robina Town Centre Drive, Robina QLD 4230, Australia

Phone: (07) 5580 8122

Website

State: Queensland

City: Robina

Zip Code: 4230

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:30 AM – 4:00 PM

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Reviews

I had the unfortunate event of witnessing a horrible customer abuse staff early Boxing Day morning over something that was far beyond the control of the staff. The staff treated her with the upmost respect and could not have been more accommodating whilst assisting to her idiotic request.  I then went on to have possibly the best jewellery purchase experience I have ever had. Marcella was absolutely amazing, she knew the product and it’s history, she listened to my requests and I couldn’t be happier!  So incredibly impressed

5/5 for Marcella serving my friend and I on Boxing Day. I know it's the busiest time of the year, but the women that worked that day handled it like champs. Thank you for your positive attitudes and the help to buy my new favourite earrings.

Fabulous range, great helpful staff, cannot fault. I go to this store at Robina as i will find something for the hardest of friends and family to buy for. inspiration as well as warranty / exchages.

I have shopped a few times at the Silvershop in Robina for gifts for my partner. The staff are always friendly and helpful.

I have never written a review for anything but had to after my encounter today.  Went to return my gold earrings for silver and the elderly lady who served me the day prior was there today again. As soon as i entered the shop, she scoffed and whispered to the other lady clearly not very quietly "this is the one who kept changing her mind yesterday". She did not have a very friendly demeanour and was being condescending for me wanting to exchange something.  As a customer who is spending close to $90 at your shop, I have every right to change my mind  and exchange any item I like. Some people just do not have a knack for customer service, i guess.  However, the other workers were quite nice and professional.  Overall, I have to say I am quite disappointed and will not be returning to this store any time soon.

Very happy with my experience at the Robina store. The sales assistant and manager were both very helpful and engaged with me until I found exactly what I needed for both my son and my husband. I would recommend this shop to anyone seeking great jewellery pieces and great service to match!

First ever bad review I’m leaving for anyone.  Bought a    Silver ball bracelet from the silver shop $359 about 5 years ago.  I fully understand it’s not under warrantee any longer.  Just need it to be fix which one of the staff members told me previously to bring it in and they can send it away.  I would pay for everything which I had no problem with.  Marcella, the manager tried every excuse not to help me.  I can even understand that they might not have the same size silver ball but I suggested maybe two smaller balls on the silver chain.  I suggested another clasp.  Even any other colour ball.  Marcella just refuse to help me in any way.  Very disappointed... Shocking customer service.

Any negative review about this store and team I feel can be put down to the customers having a bad day and the negative reviews should ignored because I have not had one negative experience since shopping at the Robina store. The team instore are friendly and attentive and have always gone the extra mile, always remembering something about me personally as well. I haven't seen an upset customer instore once and all the girls in the store are always doing whatever they can. Great team and amazing store!

The ladies at the Robina store are so lovely and helpful! My sister and I went into the store the other day to exchange a present I had purchased for her. When exchanging or refunding at some retailers you are sometimes made to feel a nuisance but they all made us feel so comfortable and made the whole shopping experience so pleasant. Thank you ladies, we will definitely be back! :

The customer service is great. Marcella was very helpful. I had a problem with one set of earrings and they were sent away and returned without delay. Have purchased other beautiful jewelery items here since.

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Reviews, get directions and contact details for SILVERSHOP

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