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Secure Parking - Parramatta Station Car Park

  1. Parramatta
  2. New South Wales Parking

Reviews, get directions and contact details for Secure Parking - Parramatta Station Car Park

Secure Parking - Parramatta Station Car Park
Address: 15/17 Wentworth St, Parramatta NSW 2150, Australia
Phone: (02) 8912 4900
State: New South Wales
City: Parramatta
Zip Code: 2150


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
It can’t be that hard to run a parking lot. I don’t care to give feedback to companies but your parking lot at Parramatta near Wentworth st is terrible and I will be warning everyone I know about your company’s service. Especially since this is the second time I have not been allowed to leave due to an error from your system.nnI was just in that parking lot in Parramatta and had an incredibly poor experience:n- parked and went about my business. Took about 45-50mins.n- when I tried to leave, the machine was not reading my paper ticket despite correct insertion multiple times.n- the help button on the machine makes a noise but doesn’t actually do anything - it should be covered or there should be a sign saying to not press it and just call the number.n- I went down the ramp to try the other exit and that had a different problem saying something with the system was “offline” and it didn’t accept my ticket. I saw a councilworker in the parking lot who said that they cant do anything and I should speak to Parking Point.n- I then went back to the top and called the number, Sid Joshi answered and said that I had been there for 1h and 2 mins and so had to pay 7 dollars to leave the parking lot, instead of the 3.50 for the less than 1 hour payment.n- I then challenged this as I have only gone over the 1hr mark because I spent at least 10 minutes trying to get out of the parking lot because of their machine faults. Sid would not accept this saying I should speak to the council. I then asked for a manager but apparently there wasn’t one.n- I then proceeded to pay 7 dollars to leave the carpark.nnI will not use Point Parking anymore and will tell everyone I know about the terrible service of this parking lot. Please improve your systems and services.nn$3.50 is not a lot of money but we are in a cost of living crisis and the company’s principles are all wrong.
NEVER AGAIN. THIS IS GONNA BE MY FIRST AND LAST TIME TO PARK HERE. I parked for 4 hours on a Sunday so it should be free as stated. Then when i put the ticket on, it said that the ticket cannot be read. I tried multiple times and called for help on the buzzer but there was no attendant available. I did this for around 15-20mins. UNBELIEVABLE. So i paid $27 for a lost ticket instead just to get out of the parking lot.nn++++ I read some people had the same experience based on these reviews.nnAs we can see the recent reviews are usually just 1 star so that explains how terrible this parking lot is.
Has owners changed? Appalling phone customer service, staff laughing and gloating over not being able to exit as card reader faulty. Tried to exit immediately after noticing ridiculous price increase. Card reader not working. Not answering calls. Not answering intercom. Eventually get through. Phone operator wouldn't listen to issue. Refused to allow us to leave unless we make a payment. He refused to acknowledge conditions of entry or policy. See photos. Spoke over me and hung up on my call after laughing.nOnsite staff are helpfu though.
Has been my go to car park for over a decade. Convenient location and large capacity. However, recent management change means there has been an increase of over 50% in parking fees. Better value elsewhere now.
Be prepared to pay, this car park has gone from reasonable to outrageous. I used to pay $14 to park here for a day at work. It’s now $22
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