Sassy Hair

Reviews, get directions and contact details for Sassy Hair

About

hair architect est 2009
hair nerd + creative stylist @ Sassy Hair
kiwi | australia | ACT

Address: 7/14-16 Brierly St, Weston ACT 2611, Australia

Phone: (02) 6288 9922

Website

State: Australian Capital Territory

Zip Code: 2611

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: sassy hair phillip, mane hair weston, sassy hair charnwood, sassy hair mooroolbark, hairdresser weston creek, epic hair, sassy hair victor harbor, kippax hairdresser

Reviews

We (husband, son, daughter and I) all have our hair done by Sassy and have had for many many many years. Never had a bad style cut or colour in all that time. Have always walked out the door loving what they've done.

 7 years ago (19-06-2017)

They did a horrible job with my scalp bleach, at the start of the appt I was told my hair was in excellent  condition for a blonde.
 I told them what salon brand (cruelty free) shampoo/ conditioner and my weekly treatment routine,  which I have done for years as my hair is blonde I know it needs the best care. 
. I asked heaps of questions as not all salons get it right, too much exposure can snap hair and two little doesn't bleach all the pigment out. They assured me I would be happy and not to worry 

During my treatment they proceeded to slander any other product. It was getting annoying. 

I looked at my hair when I got home and my roots were yellow! My mum said it was bad I should contact them given I paid 193.00
So I contacted and I was polite and diplomatic I Asked if it could be fixed and was told ....the following 

"today they achieved a good result for you given the condition of your hair. Given you don't currently use a home care regime, we'd like to offer you a complimentary shampoo and conditioner"

Firstly prior to them touching my hair I was told it was in excellent condition, and assured the result I wanted would be achieved.....yet It wasn't , And we're they not listening ...I had home care regime.....it just involved better products then what they carried! Another Salon had got a much better result only 5 weeks earlier, it was clearly something on their end! I did not want shampoo and conditioner I wanted it fixed!

I then questioned there integrity, and blaming my hair when initially i was told it was in great nick is wrong,  if the stylist felt I couldn't get what I wanted I should have been told so I could decide weather I wanted to pay 193.00 for yellow roots!

the managers/owners  first instinct was to block me and they did,  they then phoned saying they would fix it. 

why block me then offer to fix? 

Feeling unnerved  I got a second opinion. 
 I was told, to fix it the hair it would need to be bleached again and double exposure could very well snap all my hair off if the person doesn't know what they are doing or they are using bad products. 

Given they didn't get it right the first time then attempted to dismiss it and blame my hair, and then block me from there fb page and messaging, I feared they could stuff it again, and then what? I'd have no hair....

 I told them I was uncomfortable with them treating my hair given there initial conduct and reaction, and asked for a partial refund in an attempt to be fair. I was told no the only option available was for them to fix my hair. 

Which isn't true after speaking to consumer affairs there are several options available to remedy 

Including, refund, fixing it, or me attending another salon to fix and sassy hair pay, I didn't think asking for a partial refund was unfair, time was still spend on my head, but I didn't get what they told me I would. 

So they charged 193.00 for a horrible job and they would have seen it when I left.....didn't mention it .....happy to let horrible work represent them. 

Oh and In my opinion the brand they carry is rubbish, that $30.00 they charge to put a special treatment in your colour in my opinion is rubbish my hair took a month of my usual treatment to look and fell better after I let them touch it! They don't test on animals however there are (in My opinion) far better products as I have used these other products for years. 

The hairdressers here  clearly try to sell products as I suspect they are working on a commission.....meaning they are not looking out for the clients interests just there own. And it's obvious the way they slander other products and make themselves sound life fools.

They only way to get my 193.00 back or any of it  I am told by consumer affairs is to take them to small claims court. So Yeh horrible experience at (in my opinion) a un professional salon with very little integrity! Blocking clients who politely ask them to fix crappy work! 

Your supposed to leave feeling like a million dollars, not scammed!

 8 years ago (31-03-2017)

Great haircut - thank you! And I felt welcome and relaxed in the salon.

 8 years ago (17-02-2017)

Comment on this business

Map, Satellite View
Street View

Reviews, get directions and contact details Sassy Hair.

Australian capital territory hair care

opening hours, reviews, map, satellite view. Sassy Hair address, phone, state, city, zip code. On this page you can find companies similar to Sassy Hair. On this website you can share your comments and experiences about Sassy Hair with other people.

to add Sassy Hair map to your website;

<iframe width="450" height="300" src="https://mappaus.com/v.php?seo=sassy-hair&id=11631&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://mappaus.com/sassy-hair-i11631.html" target="_blank" title="Sassy Hair">Sassy Hair</a></p>

Similar places near

OASIS for Hair 1 km For me was difficult to find a hairdresser who would get done what i wanted. Hannah d...

Hair Boutique At Woden 3 km Laurinda is highly skilled and a lovely person. She's just given me the best cut I'v...

Price Attack Woden 3 km I had the best experience shopping here. I went in looking for pink hair dye, and was...

Ora Hair 3 km Wonderful staff and a really good atmosphere. Fantastic service.

La Beauté Salon 3 km Sloppy, rude, and unethical about sums this up. I was a walk-in customer interrupting...

Epic Hair 3 km Would never recommend this salon, all I wanted was half a head of blonde foils and af...

Cataldo's Salon 3 km I have allergies to ingredients found in haircare products and the team at Cataldo's ...

Sassy Hair 3 km They have lovely professional hair dressers at the salon that really try to understan...

Tangles Hair Design Canberra 4 km Great hair salon with experienced and friendly staff. They keep up with the modern h...

Kambah Hair Centre 4 km would be great if this showed the business hours...! I haven't been here but I am sur...

Hair Connection 5 km

The Hair Room at Mawson 5 km The team at Mawson Hair Room are one of only a small handful of key DNA Colour specia...

Modern Skin Care Centre 5 km As a long time, mature-age client I am happy to say that I have found the best skin c...

Hair by Simona 5 km

Ashley's Hair Design 5 km Love Ashley’s Hair Design! Staff are lovely and very professional. My colour and exte...

Virtue Hair 5 km wanted to go from medium to long length of hair to a pixie for the first time. quite ...

Prink Hairdressing 5 km Lily at Prink is literally a GOD SEND. Would not go to anyone else :) expert in all t...

Azure Hair And Beauty 6 km A super lovely team of people who are only interested in having you leave satisfied w...