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Robina Town Medical Centre

  1. Robina
  2. Robina Health
  3. Gold Coast Doctor

Reviews, get directions and contact details for Robina Town Medical Centre

Robina Town Medical Centre
"Welcome to Robina Town Medical Centre, Your local Robina Medical Centre. A traditional general practice dedicated to providing you with expert, comprehensive care.The team and providers in our rooms offer everything you need for the health and wellness of your family. You can book an appointment with male and female GP’s and Allied Health professionals such as Psychologists, Podiatrists, Dietitian and Diabetes Educator. Sullivan Nicolaides is on-site for your pathology needs. Phone, Telehealth and Face to Face Consultations available, some conditions apply. We look forward to welcoming you soon."
Address: Level 1, 27 Arbour Lane Terraces, Robina QLD 4230, Australia
Phone: (07) 5578 9000
State: Queensland
City: Robina
Zip Code: 4230


Opening Hours

Monday: 7:45 AM – 5:30 PM
Tuesday: 7:45 AM – 5:30 PM
Wednesday: 7:45 AM – 5:30 PM
Thursday: 7:45 AM – 5:30 PM
Friday: 7:45 AM – 5:30 PM
Saturday: 8:00 AM – 12:30 PM
Sunday: Closed

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Reviews
Definitely a no no no for this medical practice. After 5 years of attending this practice I have had multiple doctors as 2 went on maternity leave and no return. No contact to let you know that they are leaving and you find out when to make next appointment. But they will terminate you from the practice if you miss appointments. The practice manager is extremely rude after receiving calls from her to tell me that. Definitely better medical practices out there than this one.
We love the doctors from this practice. They are very patient and gentle with our children. Same with the nurses. We had a good experience when the kids needed their immunisation. We have been seeing these doctors for more than a year now and we will continue to recommend them. Some receptionists are very helpful, but it is true that others are not very kind. I almost hesitated to come back a couple of times as they made me feel very uncomfortable.
Made an appointment 2 days ago over the phone to see a Dr here. Arrived 10mins early as requested to be told there was no appointment in their system. Apparently I was the 2nd person this happened to today. I was told I would be ‘put into the system’ to see the Dr and take a seat. Waited 45mins with no further communication whilst watching other patients see the Dr I was booked for. When I approached receptionist to ask when or if I was going to see the Dr I was told she was on a phone consult but I was next to see her. I said that I needed to move my car as I was in a limited time zone park and asked if the Dr would wait for me to return. The reply? No - she’ll just go on to see the next patient. I had to leave as I couldn’t risk a fine. Will not be returning.
The GP’s are wonderful but they are let down by their front desk colleagues who show very little interest in the patient. Their focus is either on each other or their mobile phones. It’s no wonder the hold times if you call or so long.
Disappointed that running four minutes late to an appointment this morning meant that my son could not be seen. We called ahead and let them know we were on our way. Then arrived and were turned away. This was our third appointment this week. We’d not been late to any other appointments. My husband also had emergency surgery only a few days ago, which the practise was aware of. It’s disheartening when your disabled child is turned away because a doctor is more concerned with scheduling than a child’s well being and refusing to consider a patients whole life not just the four minutes they are late for. Other than that good doctors, good medical staff, easy parking. Perfect for the patient who is always early to appointments, never drives during peek hour, has no other appointments to juggle or the demands of kids to balance.
From booking my appointment online, to entering the waiting room and being greeted by friendly and helpful staff at the front desk, to a short comfortable wait followed by a thorough and friendly consultation, I cannot fault the efficient and friendly service I received from this excellent surgery. This is the place I'm coming back to, every time. Won't waste my time with other GP surgeries anymore!
I have been attending this practice since 2002 and I have seen their practice grow and improve.. I have one GP I see although I have seen others at times at this practice.. The front desk is managed well and staff are very friendly. The nurses are great and caring. The practice has helped me through some tough times with health and wellbeing regarding myself and my family.. Thanks Robina Town Medical center..
Called up to cancel an appointment. The receptionist couldn’t even find the appointment, after all I had an appointment reminder message confirm the message sent the day before. I was quite shocked that the appointment wasn’t even booked and unprofessional. if I was able to turn up to the appointment I couldn’t of imagine the amount of wait time and shuffling for other clients who have been waiting to see the doctors also.
I was so impressed from start to finish! It started with Amy who took my phone call, she was polite and squeezed in an appointment for my child. We saw Dr Brian Cheong and he was so approachable. Dr Cheong spoke to my child and saw her as the patient. He was knowledgeable and thorough. I would recommend this medical centre highly. I am one relieved Mum.
I would like say a special thanks to Dr David Bartlett, staff and especially at the end Dr Luke Ward, who looked after my Father Salvatore Barcellona till his passing. I always knew my elderly parents were in very good hands. Both Dr Bartlett who started their care and in the end Dr Ward showed professionalism and up most duty of care while being thorough with their treatment. Dr Ward was caring and my Father loved his manner and thought Dr Ward always had my Father's best interest at heart. Thank you for the card of condolence and also thank you Dr Ward for calling me during my Dad's last hospital stay and the morning of my Father's passing. These have been very difficult times for me, his daughter and my family but knowing that I had the gentle support from the medical staff was comforting. Thank you Dr Luke Ward and like my Father always said, "Bye bye for now". RIP Salvatore Barcellona.
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Robina Town Centre Dr at Christine Avenue 410 meters
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