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Reviews, get directions and contact details for Pullman Melbourne Albert Park

Pullman Melbourne Albert Park
Address: 65 Queens Rd, Albert Park VIC 3004, Australia
Phone: (03) 9529 4300
State: Victoria
Zip Code: 3004


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
The hotel room was exceptional. Clean, spacious, comfortable and the best was the beautiful view to the lake nThe pillows and mattress were very comfortable which is essential for me. I cannot stand a hotel with bad pillows or a mattress that is too soft. This one was perfect!nThe bathroom is the next thing that is extremely important to me. It was spacious and clean. Only one day, the cleaning staff did not refilled it but as soon as I told them, they brought me extra shower caps and toilet paper.nThe staff was very helpful and responsive, even though the hotel was fully booked during the time I stayed.nI definitely recommend staying at Pullman Melbourne Albert Park Hotel.
Paid for superior room and given just a standard room, we have 4 family staying in same hotel and all paid same amount. Only 2 families got superior room and rest all got standard room. Not happy as I didn’t get for what I paid for and Staff was quite unfriendly, when I went to reception and told them about my concern their front office manager reaction was nothing but disgraceful. I would recommend accord to look into it and get me refund for my superior stay and charge me only for below average room.nThere was no proper shower in the room, only little tub where my kids even can’t fit in.nnNo welcome surprise as it was given to other 2 families who was staying in classic room but not to us, room carpet was so smelly even.nOne very disappointed family
I love this place so much! Amazing view, location, generous room size and what is most important it’s customer service! Pullman managed to keep customer service level to the high standards as it used to be from the first time I stayed there about 10 years ago.nI can’t thank the staff enough for making my stay so pleasant and memorable every time!nAnd I have to mention the view- it is magnificent!nYou can’t go wrong with this place if you want quality, convenience and comfort!
While Pullman's location is incredibly convenient, my recent stay fell short of the 5-star experience I expected. The room itself was pleasant and clean, but unfortunately, the service in other areas significantly detracted from my overall impression.nnThe breakfast buffet was particularly disappointing. Not only was the carpet littered with crumbs and food, creating an unappetizing atmosphere, but the staff seemed disinterested and lacked enthusiasm. My order for sunny-side-up eggs was forgotten twice, adding to the frustrating experience.nnSimilar issues were present at the bar, where service was slow and appeared disorganized, lacking a focus on customer satisfaction.nnOn a positive note, check-in was smooth and efficient thanks to the professionalism of some members of the reception and concierge team. However, the inconsistencies in service throughout the hotel highlight a clear need for staff training across all departments.nnOverall, Pullman has potential, but until the service standards are elevated to match its star rating, I wouldn't recommend it.
We stayed here for our special day and Pullman really made it too extra for us! Service was excellent, they didn’t have to welcome us with sweet treats and a bottle of champagne but they still did! They also upgraded our room to get the best view of Albert Park, what an awesome experience!
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