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Prouds Point Cook

  1. Point Cook
  2. Werribee South Jewelry Store

Reviews, get directions and contact details for Prouds Point Cook

"Founded in 1903, Prouds the Jewellers is the largest and most trusted jewellery chain in Australia. With over 260 stores nationwide, discover the largest selection of quality jewellery, watches and giftware, always at low prices. Prouds the Jewellers offers an enjoyable customer experience that cannot be matched by other jewellery stores. Visit us at Point Cook, browse our extensive selection and find the perfect piece for you, or a gift for family and friends!"
Address: Murnong St, Point Cook VIC 3030, Australia
Phone: (03) 8375 0100
State: Victoria
City: Point Cook
Zip Code: 3030


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Reviews
My husband bought a Christmas gift for me with Proud online. I unfortunately, didn't really like it and we decided to walk into this branch and ask about exchanging it. We spoke to Sarah and she was so polite and helpful and made it clear that we could exchange with no issues whatsoever. We were then served by Lauren who was also very helpful to show us their range. We ended up not only exchanging but also buying more! Typical wife behaviour! Thanks again Sarah and Lauren!
Shocking customer service and terrible products. I bought a gold pair of ear rings for my daughter. After couple of months, pearl on one ear ring came off and when I took it back to the store expecting them to fix it they said it was worn off and not sure if they can fix it. That was the first time I ever heard a gold jewellery worn off after using handful of times in couple of months. Before I purchase it, I clearly ask will they fix if something happens. They said yes, we will definitely fix it for you for free. But now they say they have to charge me to fix it. If they able to fix it What a joke. These people are born to lie their customers. I was concerned about going to this store after reading Google reviews from others. Now I know for sure that I made a big mistake by going to this store. Prouds jewellers......... You can not proud of your products or customer service.
ordered 2 rings in October, first one order got cancelled as they couldn't get the size, chased other ring at the time of the cancellation refund and then again on a second visit to shop. only in third visit to shop which is 3 months later they say that the second ring was never ordered, awful service.
Terrible customer service, not interested on selling they just show you the bear minimum and no alternative if the product isnt there. Completely different to the store at the store at Pacific Werribee.
This shop went above and beyond, the manager helped me find the best gold necklace for my wife to give to her for our anniversary. If I could give the store more then 5 stars I would. The manager seriously deserves a raise if she hasn’t had one already.
Bought a silver green tear drop earrings 18 months back, only wore it few times due to pandemic and I dont wear earrings when I go to bed and always place them safely in a box. Last week one of them broke and fell just like that when I was wearing . I took it to the store to provide feedback. There was no apology or empathy but in turn I was asked to pay for fixing the earrings. I am not sure whether I will ever buy anything again from Prouds or atleast spend $35 for something so fragile which i have to throw after few uses.
Staff were not very helpful, very unfriendly. Very disappointed in this prouds branch. Got my mum 2 rings for Christmas and had to get them resized December 26. Was told gonna take about 2 weeks as the place they send it had taken leave. Perfectly fine. But went back 2 weeks later... Still rings hadn't been sent in, was then told by the SAME staff member that wouldn't be sent in until end of January. Went back in this week, 2nd week of February, And still nothing being told, all I was told was maybe this week maybe next week. Just wait for a phone call.
Terrible service by Tamika, i had wait 1 hr to exchange a gift because she didnt know how so i had to wait till she served 3 customers that came after me before she would do anything. Missed my dinner reservations because of it and decided to not purchase the 2 extra items i was going to. Sarah was very nice but was being stood over by Tamika, i guess lockdown has made Tamika alittle crazy, she tried to kick me out of store because i asked Sarah a question, i asked what did i do wrong and Tamika said ur trying to undermine me GET OUT NOW, i said thats not a valid reason i was only polietly asking Sarah a question since u told me she started serving me 1st so now i have to wait for her. With poor customer service like that she shouldnt be working in a jewlery store. If it wasnt for the nice stay EARLY in the day and on other previous days i would never be coming back. She gives Rangers a bad name.
Sahithi helped me to pick a bracelet for my bestfriend’s birthday, she’s been really patient and I’d definitely be going back there
Bought a watch for my daughter and received the best customer service I have had in a very long time. Helen served us and took the time to show us different watches and had a genuine interest in ensuring we walked away happy. Helen was professional and patient and has a very calming nature and an absolute joy to deal with. First time in this store......will always go back. Thank you so much Helen for your outstanding service. Hazel and Chelsea
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Prouds Point Cook map

Directions to Prouds Point Cook with public transportation

Boardwalk Bvd/Dunnings Rd (Point Cook) 210 meters
498
Point Cook Town Centre/Boardwalk Bvd (Point Cook) 220 meters
495
949
Boardwalk Bvd/Dunnings Rd (Point Cook) 220 meters
944
Point Cook Town Centre/Boardwalk Bvd (Point Cook) 230 meters
495
Boardwalk Bvd/Dunnings Rd (Point Cook) 240 meters
498

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