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Petpost

  1. Auckland
  2. Otahuhu Pet Store
  3. Papatoetoe Pet Store

Reviews, get directions and contact details for Petpost

"The PetPost team has more than 25 years experience in the animal health and pet sectors.We are dedicated not only to being your source for everything for your pets, but also to be your one stop shop for pet tips and advice."
Address: 5 Wagener Pl, Mount Albert, Auckland 1025, New Zealand
Phone: 0800 738 767
State: Auckland
City: Auckland
Zip Code: 1025


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Reviews
Awful delivery service. Ordered Meals for Mutts through then as it was significantly cheaper than my usual Petcircle Anyway first order- 7th October, arrived 25th October this was after I complained about the slowness of the shipping after two weeks. They sent one via express post and apologised. That’s 12 business days with a complaint via their website 2nd order- ordered 21st Nov and arrived 8th December. Count it it’s 16 business days. Insane stuff I had to buy some via pet barn during this long wait. If you don’t mind waiting, Petpost is good in regards to pricing, however I just find their shipping unfortunately unreliable
Never used to have a problem ordering from here, but we ended up canceling our last order as it still hadn't been shipped after a week. Called around day 5 and was assured it's on its way, called again 2 days later and was told it hadn't even been dispatched. Meanwhile my cats are suffering with fleas. Do not order anything from here if you require it within 2 business days as promised. Or at all.
I ordered something for my cat, in the afternoon and it arrived the next day. I will use this Co. again and would recommend them. Happy customer ***** .
I regularly order flea treatments for my animals from PetPost. The order is always shipped the next day, and is at my house usually the day after. Very happy with the service, and the prices are great too!
I should have read the reviews first. Despite competitive pricing, don't be tempted to buy pet food from PetPost. No communication, they don't ship your order I'm still waiting a week after paying and you cannot contact them to enquire - they don't answer emails nor the phone. Just don't bother. Edit: I have been informed that PetPost have a banner on their website explaining they are experiencing delays after moving warehouse. This is very vague information hidden behind a banner - perhaps email to inform customers if you cannot even process orders for more than a week following payment.
Have done a couple of orders from this company now and after seeing negative reviews just wanted to give my positive experience, had no issues ordering both times, their prices are the best for flea drops my package had arrived fine both times, first package was a bit late but it sat at the courier depot for ages not company's fault, next order was overnight delivery, will order again I have had no negative experiences yet.
Have been waiting for my order for 6 business days!!!! Have wrote two times and got no response. Called and no one picks up. Refund me immediately or I will be in touch with The Disputes Tribunal for fraudulent trading.
29/1 – ordered and paid. 1/2 – Order was processed. 2/2 – Order was picked up by courier from their warehouse. 7/2 – Did not receive so I called, was advised I have to wait for 10 days to lodge the query with NZ post the website says 1-3 days delivery time though. 9/2 – I had a live chat, was advised will lodge the inquiry with their warehouse. 11/2 – I sent an email through their website. 14/2 – I called, the operator advised that she will lodge the inquiry with nz post and give me updates. 15/2 – I called again. The operator said she will call nz post. I asked to speak to the manager, she said she will get the manager to call me. She offered to cancel the order and give the credit!! 16/2 – No ph call or email received, so I called again and spoke to Abbie. She said she will call the Courier post and give me updates. She offered to send me an urgent delivery. 18/2 Thursday – Order received. It shouldn’t take over two weeks to receive a delivery within the Auckland area. None of the operators apart from Abbie followed up on what they promised. Even the manager had no guts to handle the complaint or speak to the customers. I have been ordering from one of their competitors for the last 10 years, and had an issue only once which was solved in the first ph call. This was the first time I ordered from PetPost, and it took six interactions to resolve the issue!! Calling or emailing them is a complete waste of time, because they are not going to response or follow it up.
Placed an order 12 days ago and still no sign of shipment. Emails not replied to, tried calling but was hung up on after waiting on hold for nearly 20 minutes, not good enough
Placed an order 16 days ago, chased up order days ago and no change, update or delivery. Tried to call for the past two days and no answer, just sit on hold for hours. Terrible customer service, very disappointing.
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