Petbarn Oxenford

Very disappointing - dirty fish tanks, slim build up, in the fighting fish tanks, which should be cleaned. Lots of staff behind the checkouts but no assistance offered.

Store wasn't to bad expect for the fish . There was a Betta in a fish tank so dirty and badly kept I nearly didn't see the fish . Told the staff member about it and he shrug his shoulders like he couldn't give a care. Think more care needs to be made to keep the animals in a better condition or hire a new person to maintain that area.

So amazing helpful staff. Great products and not too bad prices. 15% discount when buying food every month helps too

Decent enough but not enough staff. Arrive to find no mail clipping without a booking but that’s not advertised until you arrive. The complaint is due to this not being the company policy. Have been advised that bookings are not required on so many previous occasions.

Staff were lovely..however pricing is quite high. Went to buy Blackhawk dog pallets $50 or $36 for frequent buyers, when I asked at the counter if I was a frequent buyer they checked and advised I wasn't, which was fine and the staff member was nice. I said I would go somewhere else as $50 was too high. She advised that they price match so I went back to my car and looked on their OWN website and it was listed for $30.99. I went back in and they accepted it and I bought the same product for $20 cheaper as advertised ON THEIR OWN WEBSITE not a competitor's. Shouldn't this price be also advertised in store?

They helped to get my dog in as soon as they could when she was covered in thistles. I am so grateful. The ladies are amazing!

Fish area disgusting, dirty slimy tanks and sick looking fish. 7 pm shops open but staff member said manager said it’s to late, more like to lazy to do a water test. Don’t recommend

We got our rather shaggy puppy Hogan groomed at Petbarn Oxenford yesterday. We are very happy with his grooming. All the girls there were professional, friendly and seemed genuinely interested in the grooming care of our Hogan. We will be going back. Thank you

Fran was very knowledgeable and very informative. I found her service very friendly and she was happy to answer any questions I had. Even my son gave her a 10/10 for her fab service.

Have been a customer here since they opened. Staff have always been friendly and helpful. Plenty of parking. Easy access off the M1.