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PANDORA Sylvia Park Kiosk

  1. Auckland
  2. Mt. Roskill Jewelry Store

Reviews, get directions and contact details for PANDORA Sylvia Park Kiosk

PANDORA Sylvia Park Kiosk
Address: 286 Mount Wellington Hwy, Mount Wellington, Auckland 1060, New Zealand
Phone: 09-913 1848
State: Auckland
City: Auckland
Zip Code: 1060


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM

Update Info

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Reviews
I’ve been to the Sylvia Park Pandora on multiple occasions throughout the years to find gifts for friends and family ~ and every time I go I am greeted so warmly by the staff. I always need help with picking and choosing, and the staff are just so friendly! They really do treat all their customers like a friend, and it’s so great to see. So as an always happy customer I just wanted to say thank you also thank you to the lovely brunette girl that helped me on my most recent visit! Will definitely be coming again at Christmas ::
I called up this store before visiting and they said they had 3 in-stock of the charm I wanted which was going to be a gift for someone. I asked for them to put one on hold for me but the lady on the phone said I can just show up as they won't be sold. I visited the store within the hour and the vibe of the store seemed tense and unwelcoming with the staff's reluctant greetings. The manner of the woman who helped us was generally helpful but had no enthusiasm or care, it was unpleasant dealing with the lady and asking more questions. There was no customer service there and it seemed she hated her job and that we interrupted her cleaning the cabinets when we walked in. In the end, they only had one of the specific charm that I wanted and it was the one on display. I asked to have a look at the charm before purchasing and noticed it was quite scratched on both sides where the holes were but I ended up purchasing it as it was an urgent gift. It was for someone who really liked that Disney character. I figured you won't see the scratch when you have the charm through a bracelet. As a first-time customer at Pandora, I would not recommend this place to friends and family. Especially since they did not ask if I would like to look at the charm before purchasing, I had to ask to have a closer inspection- then saw the scratches. I understand it can be hard working in a front-facing customer service role every day but at least put in some effort and have some integrity in what you are selling.
This review is long overdue! I often go to the Pandora store in Sylvia Park to see what rings and charms they have in stock. I find that every time I go the staff are so welcoming and helpful! Sarah always recognises me when I come in store and patiently answers my 21 questions and assist me with sizing EVERY time! I don't know how Sarah and the team do it, but they help everyone in store, even when it is packed! This is why I shop there EVERY time! Thank you Sarah and the rest of the Pandora staff members for always helping me :
Worst customer service I’ve received in a retail store yesterday, this isn’t the first time I have experienced unwelcoming and unhelpful service in the Sylvia Park store but I was prepared to give them a second chance. Yesterdays experience with a young blonde lady just confirmed that nothing has changed and I will never shop there again. I had my purchase sitting on the counter ready to pay for but due to the staff members attitude I walked out and will purchase elsewhere. Going by the feedback here I think it might be time to employ enthusiastic staff who actually want to cheerfully sell your products.
Visited the pandora store earlier today looking for a charm to add to my bracelet that represents my new job. I was greeted warmly by a lovely brunette girl who helped me pick the perfect new addition to my bracelet. Very happy with the service here.
We don't visit this store often but you can guarantee I will not be visiting again. My wife went in and was served after 20 minutes just to have her bracelet exchanged. The staff on the floor seemed unhappy to be there. There were no smiles or welcomes which was a let down because our usual store Manukau is very welcoming. After reconsidering while we were still at the mall, she decided to return the exchange for her original bracelet back. The casual staff were useless and did not know how to process the return. Took the bracelet and the receipt, made her wait 30 minutes while we have 2 little kids with us. And when I kindly asked for answers and how long it'll be. Their words were "I cannot give you a time-frame, we are on the phone with the manager, we don't know the process and are short staffed". During our enquiry and frustration another girl had the audacity to say "just chill, I'm processing the return now". We don't have time to chill while we have kids with us, waiting for you to do your job. Fix the attitude and learn to smile. We finally got out original bracelet back and left. Worst service ever. Pandora: Either get your manager on board during weekends, train your staff better or hire someone who give a damn about the customers. Complaint has also been filed on your website.
Sonica is a legend! I had a broken charm, and it was replaced with no hassle. With her experience and fantastic recommendations, I was able to find a early Christmas gift for my Mum too. Hit 2 birds with 1 stone! This store has gained a customer for life, thanks to Sonica’s amazing service.
Some Pandora stores in Auckland are amazing. Let’s face it, Pandora kind of sells itself. But still it’s nice to have some enthusiasm from the employee. The last few visits yes I have a lot of Pandora have not demonstrated the normal friendly and helpful environment in the Sylvia Park shop that I have come to expect.
The customer service was awful, I was served by Gloria who looked very bothered by even approaching me, and when she decided to serve me shes repeated the price twice, when I never asked at all. Never assume what people can afford. If my daughter had not specifically asked for earrings from pandora I would not of purchased from this place.
The most disgusting customer service I have ever received! The rudest, most unwelcoming staff! Would never step foot back in Sylvia Park store, and going by the ongoing feedback on your reviews, it’s not just me!! Manukau store is incredible, Sylvia Park could do with taking notes!
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PANDORA Sylvia Park Kiosk map

Directions to PANDORA Sylvia Park Kiosk with public transportation

Sylvia Park Train Station 200 meters
Eastern
Southern
Mt Wellington Hwy/Longford St 210 meters
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Sylvia Park 250 meters
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RBE
Countdown Mount Wellington 320 meters
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Countdown Mount Wellington 380 meters
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