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NZ Car Rental 2000 - Auckland Airport Car Hire

  1. Manukau
  2. Manukau Car Rental

Reviews, get directions and contact details for NZ Car Rental 2000 - Auckland Airport Car Hire

Address: 206 Kirkbride Rd, Mangere, Manukau 2022, New Zealand
Phone: 07-578 4210
State: Auckland
City: Manukau
Zip Code: 2022


Opening Hours

Monday: 12:00 AM – 11:30 PM
Tuesday: 12:00 AM – 11:30 PM
Wednesday: 12:00 AM – 11:30 PM
Thursday: 12:00 AM – 11:30 PM
Friday: 12:00 AM – 11:30 PM
Saturday: 12:00 AM – 11:30 PM
Sunday: 12:00 AM – 11:30 PM

Update Info

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Reviews
Do not waste your time or money renting from the Hertz Auckland Airport location. Expect 1-2 hour wait if you do. Wish I would have considered the warming from other reviewers. Never waited to long. Corporate failure as they only have one person working regardless of how busy or how many scheduled pickups. They reply to the negative reviews, but clearly have taken no action to address the issue. Better luck at Avis, Europcar, or any of the other 6 car rentals desk right next door all appear to move at a normal rate and have no line. See photo: all the people waiting are Hertz.
If you want to get robbed, don’t rent your car here. Look how bad the reviews are below…. Unfortunately I was issued with my insurance. The car was nice , I filled the tank up when I returned the car. The people at the front desk clearly are lost. Only one guy there, knew what he was doing. Good customer service! The rest needs to be trained proper! But the response I get back from them is within 2 or 3 business days how ridiculous. Still haven’t received my bond back. If a scam was a person it would be these guys. Received an email saying ACCOUNT not be found to return my bond back? Waited 5 x days more to receive and none zzz as I have been advised at the front desk. Failed their policies and procedures. Can’t even deal with them. Then asked to take a photo of the rental car. How am I suppose to take a photo when I returned the car back in good condition. Y’all ok there? Stupid
Landed really late into Auckland Airport February 16th, had reserved a car from Hertz, and really glad we did! The staff was so sweet and helpful, I don't think I have ever really had such a good experience with any like this before. I wish could remember their names... Thank you again, and hopefully you'll be there when we drop the car back off!
We had a terrible experience with this Hertz airport branch, despite having used them without problems in several other countries. We rented an Electric Vehicle EV and had trouble charging it due to all NZ chargers being app-based warning to international travelers, don't rent an EV unless you have a NZ-based phone because you may run into this issue. That was our mistake, but we reached out multiple times to this branch via phone and email but couldn't get a response. We ended up driving back to Auckland airport to return the car for a petrol-based car, which was fine. But it was very annoying that they didn't pick up the phone or return my call. A few days later, cyclone Gabrielle struck and we had to extend our car rental by a day. Again, it took about 10 calls before they would answer the phone. They did extend my rental when asked, but it was very nerve-wracking that they don't answer the phone and when you try to call customer service, they can't help with extending rentals. If you have the ability, I would definitely go with a different car rental agency.
Not a good service only one person on ,both times nearly a hour wait, we had basic insurance, we got a chip in the windscreen which we told them and now they have charged us for a new windscreen, i would have thought basic insurance would have covered it. Not very happy, would not hire from this company again
We reserved a sports car or similar and were given a fully electric vehicle, which would have been fine if we were told that upfront but instead didn't discover that until we were 2 hours out of Auckland! We have never driven an EV before and weren't told about how to charge the battery, or where the cable was in the car which we stumbled across half way through our trip. We didn't have a NZ number/phone so we couldn't use a number of charging stations as you needed to download an app that wasn't available on our phones. We spent a good half day all up of our 4 day trip driving around trying to find charging stations!! So frustrating! You could only get about 3 hours drive out of a full charge, pretty stressful when you're doing a road trip and not always sure you can find and be able to use a charging station. We weren't told any of this upfront, and we're actually told we had to make sure the tank was full on drop off so I don't think the service rep knew it was an EV either?! There was also only one rep serving when we landed so we had to wait about 40mins to get our car.
As a 10+ years Gold Awards Hertz customer, I have had pretty good experiences in Asia, America and...but NZ ACL airport branch was the worst ever. Not recommended at all. I’ll never rent a car from Hertz in the future. It was my first visit to NZ. Because of the Hertz ACL airport branch, my first impression in NZ could not be positive.
I am a corporate customer of Hertz. On the trip to Australia and New Zealand I’ve rented on several locations like Uluru, the Hertz Rental cars. The service all over has been tremendously good.. At the Auckland airport it was horrible. Our flight was within next 40 minutes. Unfortunately because of 1 1/2 hour delay on the highway around Auckland. We requested the personal several time, whether they can deals quickly, however, without any response. We rushed leaving all other information to the airport as it was raining heavily and took a taxi as unfortunately we parked rented car at the domestic airport and our flight was at the international airport and paid almost $25 just for domestic to international transfer. Really horrible service for which I would never rent again at Hertz for this location. —— Update on 18.02.2023 I will still say that the service at the counter was horrible. The claim processing Fuss and contrary, excellent. The the processing time has been excellent. The comments very modest. The whole issue worse process to my fullest satisfaction. Thanks a lot Jess - you found a solution.
Typically I have had good experiences with the Hertz AKL airport team - so I am giving a 3 star instead of a 1 for tonight's mishap. Tonight I was greeted by the only staff member on duty. She politely told me that they didn't have my car in domestic but over at international and I should walk over to get the car. I was taken aback and explained that I don't care what car I have, as its a company booking. The lady was able to rustle something together and began the process to get another car organised. I gave her my gold membership number and she then proceeded to ask me my address, phone number, email address etc..the whole process took about 20 minutes and considering I visit that office once a month I was left a little disappointed by the service.
I recently rented a car from Hertz in Auckland Airport during my trip to New Zealand, and I must say that I was appalled by the level of customer service provided given the amount of years I have used the rental company. We arrived really early in the morning to pick up the vehicle. The vehicle had smudged fingerprints on the windows and there were food crumbs left in the vehicle from the previous driver. We informed the staff of the dirty vehicle, but the staff at the rental desk tried to get rid of us by giving us another dirty vehicle which made the pickup process really difficult. We attempted to contact the rental desk at the airport about five times after we left to return the vehicle again due to the state it was in, but no one was answering the phone. We then phoned the contact center to inform them on the situation and asked them if they could reserve a new car for us somewhere, they advised us to exchange the vehicle at the Auckland CBD branch without checking with the branch. We arrived at the CBD branch only to be told by the manager that they had no vehicles for an exchange and opted to clean the vehicle instead. We had no choice but to have the vehicle cleaned. The manager at the CBD branch was kind and understanding. The vehicle was struggling to drive properly during my trip as if it wasn't being serviced. I would turn into a driveway and starts shaking as if its too scared to get into the driveway. As always, the drop-off process was quick and easy. Overall, my experience with customer service at Hertz in Auckland Airport was very bad, the misleading instructions from the contact center was not what we had expected and I have always had good experiences with Hertz. I hope that my next experience will be a whole lot better than this.
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