North Shore Veterinary Hospital

Brought a ferret in for the first time today to see Dr Joanne Sheen. She was fantastic with my ferret, whom I took in due to fur loss. First she asked a lot of questions about her living conditions, her diet and her history. Then she gave her a thorough physical examination -- checked all her lymph nodes, examined her teeth, ears and eyes, checked her abdomen for unusual swelling. She took hair and ear samples and checked for mites. After that, she gave us information on further investigations and treatment ideas, giving us pros and cons for each one as well as how much to expect to pay, and then asked if we had any questions. When we did, she answered each one thoroughly. When it came up that the fact sheet she gave us was out of date, she promised to update it immediately and explained the information that the fact sheet lacked. After we chose to have an implant for our ferret, she lightly sedated her and did the operation on the spot. Took about 15 minutes, and despite being 6 years old and sedated my ferret was quite bouncy but not at all uncomfortable when I went back in to pick her up. The vet also took the opportunity to give her a more thorough physical examination while my ferret was sedated, and found a couple of things we may want to keep an eye on just in case it turned out to be early signs of other issues. Overall it was a fantastic, thorough experience; the vet was very friendly and considerate and gave us a lot of space to make our own decisions and made sure we were as informed as possible in order to make them. She was amazing, and I was so happy with her work when I brought my ferret back home! We had originally wanted to see Dr Vella, but in future I want to stick with this vet for our ferrets! Two months later my ferret's coat is growing back in wonderfully!
5 7 years ago (05-03-2018)

Knowledgeable in the field of small animals (in my case rabbit), genuinely caring and compassionate, they provided the best care I could imagine possible.
5 6 years ago (14-05-2018)

An absolute rip off!! I was quoted an amount in my consultation. My pet had to stay overnight but no one could give me a reason why and every time I called no one would speak to me. I finally got to pick up my pet only to find out they are charging me double what they had quoted. I had to call about 6 times before I eventually got a call back from the vet the next morning. The vet was lovely and really nice to my pet in the consultation but that is the only nice thing I have to say. I will never be going back here AGAIN!!
1 7 years ago (23-01-2018)

Don’t go! Went for my kitten vaccination and took appointment for desexing. Price mentioned at the time of the booking was in between 200 and 260. On the day of the appointment they announced 400, which when I questioned, they explained it was probably a mistake given me the male price... as I taught maybe they had better equipment and I was already there and planned, I still did it, thinking my cats would be in good hands for this price. But after bringing my cat back home, she is sneezing, coughing, has some green mucus and is not even able to meow as no voice comes out of her throat despite her trying. When I called today to get some advice, the girl on the phone was really rude mentioning the only thing to do is to come over for a consultation and that it will be 200aud as they cannot tell if this is due to the surgery and may just be a coincidence. I only have 1 cat and it is an indoor cat hence no chance she got anything at my place particularly when she was all fine before going for the surgery. This is the worst service I have never experienced and I wish I would have read the negative feedback below before coming. Going tomorrow to another vet to have her now check for probably a flu (if not worst) but would definitely not come back!
1 7 years ago (11-02-2018)

Thank you Jade. Mini Roux and I are very happy. You were really fantastic with my little boy. Highly recommend your practice for bunny mums
5 7 years ago (19-01-2018)