Mount Albert Automotive

Reviews, get directions and contact details for Mount Albert Automotive

Address: 23 Morningside Dr, Sandringham, Auckland 1025, New Zealand

Phone: 09-815 0717

Website

State: Auckland

City: Auckland

Zip Code: 1025

Opening Hours

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Overall, quite expensive for the quality of the service provided. They're amazing and friendly in person, however the service I asked for resulted in a much higher bill than advertised, without prior warning. Also, quoted quite highly for a repair job which cost 1/4 of the price elsewhere. If they were cheaper, would easily be 4 or 5 stars. Easily located workshop, and good parking

 8 years ago (02-02-2018)

The only redeeming quality of this company is the receptionist who has a fantastic and welcoming personality. However, all the one star reviews are justified because you CANNOT get a reliable service from this company.

Wanted a simple service and repair performed, I told them what was wrong and wanted replaced. I came back after it was done and they hadn't checked the machine completely yet the report they gave me said they had. 
Mechanics report said that one of the cables was broken and needed replacing and that would cost some money. I had a friend who is a mechanic check to see if the report was accurate and it was VERY obvious that the cable reported had not been checked at all, and another cable they reported to be fine was snapped instead.

They performed an oil change I had told them not to do as I did not need it and afterwards the sub was leaking oil. It turns out they had over-tightened the bolt and threaded it.

Got berated from the mechanic who told me he was competent before I gave my vehicle to him after I came back asking questions about the untrue report he gave me and charged me for. 

Would not offer any recompense other than replacing the bolt which is still leaking as it is threaded, however I did receive insults even though I was being level-headed with the gentleman.

 9 years ago (27-10-2017)

These guys are scammers and revolting lieing. We got call after call about something was wrong charging us over 600$ I told my uncle to try do the same thing they did what had happened to me they are rip off and they try tell you things that are not even correct I suggest not to goto them

 9 years ago (20-09-2017)

I booked an appointment and the next day the car was fixed. I got my WOF right after that. I experienced no problems in my dealings with Mount Albert Automotive. Thanks.

 9 years ago (26-06-2017)

I would fist like to say that I am astounded by all the 1 star reviews. I would like to give my own experience as a point to show kindness goes both ways. If you are an understanding and kind customer, they will return that to you tenfold.

When I got my first car nearly two years ago now, I joined the AA. As a part of my membership, I got a discounted service. When I received my car back a few hours later, I was charged double what I initially thought I was going to spend due to 'repairs', and they STILL failed my WOF. 

I immediately took it to Mt Albert Auto, who were able to fit me in that day - i assume it was a slow day - and do the small things necessary and pass my WOF. They also told me that my front mudguards had very recently been 'attached' with heavy duty zipties. I can only assume this had happened at AA, as they most certainly were fine before I took it to them.

Flash forward over the next couple years, and I have had my car serviced and fixed up three or four times with them. Every time I bring in my car, I am met with a smile. The thing that really does it for me, is that any time the car needs a new part here or there that will cost more than the original quote, they will contact me BEFORE doing any more work to get my consent.

Overall, I couldn't recommend this place enough. GREAT JOB GUYS!

 9 years ago (01-03-2017)

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Mount Albert Automotive

Reviews, get directions and contact details for Mount Albert Automotive

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